Customer Service Team Executive at Redditch | Johnsons Cars
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Customer Service Team Executive at Redditch

Johnsons Cars are one of the UK’s leading independent Franchise Dealership Networks, with 31 multi-award winning Dealerships across the UK. Established in 1999 we have grown rapidly to represent a variety of global car manufacturers with 12 marques in total ranging from Volkswagen to Volvo, Honda, Toyota Lexus and Mazda to Fiat, Hyundai, Seat, Alfa Romeo, Abarth and Skoda.

At Johnsons Cars, we maintain the highest standards of professionalism and integrity at all times and recruit to deliver excellence in customer service with our expertise and enthusiasm. We have a fantastic opportunity available across our network and are looking for motivated, enthusiastic and committed individuals to join our team.

We require a Customer Response Team Executive with high enthusiasm to join our busy Customer Response department in Reddich. We offer a superb opportunity to the right person who is able to demonstrate an aptitude to learn and a keenness to develop a rewarding career within the Automotive industry.

Role and Responsibilities:

  • Dealing with both online sales enquiries, and answering incoming sales calls from the multi franchise group promptly and efficiently
  • Maintaining an awareness of relevant consumer influences
  • Having sufficient knowledge of our offers and services
  • Contacting our existing finance customers in an attempt to redirect them into the dealership as valued repeat business
  • To provide the highest levels of customer service by providing a knowledgeable, courteous, responsive and efficient service projecting the quality image of the brand and the Company
  • To ensure all customer expectations and requirements are exceeded throughout

The ideal candidate will:

  • A proven record of offering outstanding customer service via the telephone;
  • Previous experience is not required, although a passion for maintaining high standards in a fast-paced environment is.
  • Excellent communication skills and attention to detail

The successful applicant will be highly motivated, efficient and organised. This is a full-time role, which includes working one full weekend per calendar month. (Saturdays 8.30am-4pm, and Sunday 9am-3pm) Also one 4 hour Saturday Shift 8.30am-12.30pm- Days in lieu given during the previous or following working week. Weekday hours 9am-5.30pm.This position is within a busy service environment, as such you will be provided with an excellent basic salary and opportunity to earn a fantastic bonus.

This is an incredible opportunity to develop a career in Automotive retail, as well as representing one of the most successful and recognised Automotive retailers in the world. if you feel up to the challenge and have the relevant ability we are looking for APPLY TODAY!

Ref: JC44CTE

Working hours Working Hours
Location Johnsons Head Office - Redditch
Salary Basic Of £15’000 + Monthly Commission Bonus OTE £25’800 per annum
Benefits Benefits
Closing date 31/12/2017
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