Receptionist/Meeter Greeter (Weekend/Bank Holiday) - Volkswagen Birmingham

Weekend/bank holiday receptionist/host required for busy car dealership in Birmingham

The Reception Host is a customer facing role that requires a very well presented person, with a professional manner, excellent communication, administrative and IT skills. This is a meeter/greeter role as you will be the first person that customers will meet when entering the showroom, assisting both Sales and Aftersales customers as required; with the primary function of managing the switchboard and reception desk.
The Reception Host will focus on directing customer enquiries, greeting both retail and service visitors and ensuring the overall customer experience is a relaxed and individual experience; managing the reception area and general administrative duties.

Responsibilities

  • Answering telephones and building rapport to understand customer needs
  • Greeting visitors on arrival
  • Providing refreshments for visitors where necessary
  • Encouraging customers to browse the showroom in order to experience the product
  • Introducing colleagues to provide further information
  • Ensuring all customer areas are maintained, that brochures are well stocked, up to date and in the right place
  • Working with the management team to support promotions or events with changes to the showroom environment
  • Working with colleagues and teams to ensure a seamless service to customers

Ref: MGVWB09

Location Johnsons Volkswagen Birmingham
Salary Good rates of pay
Closing date 08/08/2016
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