Service Advisor - Volkswagen Solihull​

Objectives

  • Maximize service profitability through the use of professional sales techniques
  • Maximize customer awareness of all available retailer services
  • Ensure highest level of customer care and satisfaction at all times
  • Maintain excellent standards of departmental administration
  • Help retailer to achieve industry-leading standards of process efficiency

Being Volkswagen means providing an easy and enjoyable customer experience

  • Show your customers you have understood their needs
  • Check that you have met customer needs
  • Go out of your way to make it easy for your customers
  • Keep customers informed of progress
  • Put your customers first before internal issues
  • Check your work to ensure accuracy
  • Take responsibility for resolving customer issues
  • Make realistic commitments to customers
  • Treat your customers as individuals
Use your initiative to consider what else the customer might need

Being Volkswagen means committing to deliver an effective contribution

  • Tackle challenges with enthusiasm
  • Try alternatives if initial efforts are unsuccessful
  • Treat your responsibilities as personal commitments
  • Willingly put in extra effort when needed
  • Respond quickly to urgent situations
  • Clarify what is required of you
  • Follow things through to resolution
  • Bounce back positively after setbacks
  • Take responsibility for your actions and decisions

Being Volkswagen means working constructively with your colleagues

  • Help out readily when colleagues have problems
  • Readily acknowledge your own mistakes
  • Place the interests of your team ahead of your personal agendas
  • Pass on useful information quickly
  • Support the actions and decisions of colleagues
  • Willingly provide advice and support to colleagues
  • Contribute actively to team discussions and activities
  • Ask for help on a timely basis

Being Volkswagen means making sensible decisions

  • Organise your work to focus on priorities
  • Take quick decisions when appropriate
  • Make efficient use of the time available to you
  • Tackle your work methodically and systematically
  • Plan carefully before acting
  • Take into account the wider impact of your decisions
  • Consult with appropriate people when making decisions
  • Validate information before acting on it
  • Draw meaningful conclusions from information
  • Make decisions based on sound reasoning
  • Identify flaws and errors quickly
  • Make objective judgements on issues
  • Tackle causes rather than symptoms

Being Volkswagen means finding better ways to do things

  • Willingly adapt to changing requirements
  • Co-operate to help make changes succeed
  • Constructively challenge existing processes and practices
  • Suggest improvements to current practices
  • Find ways to reduce inefficiency
  • Accept feedback constructively
  • Seek to improve your own capabilities
  • Learn from your own and others’ mistakes

Being Volkswagen means making a positive impression on people

  • Be open about your own shortcomings
  • Treat people with respect
  • Seek to build rapport with colleagues and customers
  • Constructively challenge others’ decisions and actions
  • Build a network of useful contacts
  • Remain calm and rational when under pressure
  • Stand up for yourself constructively when challenged
  • State your own opinions with confidence
  • Show tact when dealing with sensitive issues
  • Act with openness and integrity
  • Take care to present a professional personal image
  • Prepare persuasive arguments to convince others
  • Look for win-win solutions in negotiations
  • Convey personal pride in your organisation
  • Communicate clearly and concisely
  • Demonstrate active listening
  • Use simple language
  • Adapt your style to suit the audience
  • Show confidence when making decisions
  • Concede gracefully when people make a more powerful case
  • Ask incisive questions to gain understanding
  • Strive to understand others’ points of view

Ref: SAVWS08

Location Johnsons Volskwagen Solihull
Salary COMPETITIVE
Closing date 31/08/2016
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