Following the government’s easing of lockdown restrictions and careful preparations we are pleased to advise our workshops, showrooms and used car forecourts have now reopened.
This means we are able to offer all of our usual services including:
To help limit the amount of customers in our showroom and workshops, we request that you make an appointment in advance.
Our colleagues remain available online and via the phone to assist you with all your new or used car sales enquiries and our website is fully functional to allow you to reserve a car online for just £99 for viewing when we are open again. For those customers who would prefer to transact fully online we have the capability to offer contactless "click and collect" or are able to offer home delivery* to your door.
Sales separtments and workshops have returned to normal opening hours for most of our locations. We have kept our Volkswagen Bullring store and our Wigan locations closed. Please refer below for full details of what dealerships are open and what services they are offering.
While our workshops and sales departments are open, in this current pandemic, the safety of both our customers and our staff remains our priority. In these current circumstances, we have taken a number of steps to find a new normal so that we can keep things moving while keeping everyone safe. We will be regularly reviewing and updating these steps in line with government and scientific advice. Our workshops and showrooms are clearly signposted to ensure compliance with the recommended social distancing regulations. We would kindly ask customers to respect these whilst visiting our premises.
In addition, we have also made the following changes to how we operate:
Please make an appointment first
We will operate a strict 2-metre social distancing policy with clear communication and markers on the floor to aid this. Showrooms have been rearranged to allow for more open space with a more spread out waiting area.
When visiting the showroom, please come with a maximum of one family member. For workshop appointments, please come alone where possible.
Hand sanitiser will be available in all of our dealerships. We will unfortunately not be offering handshakes but will greet you in our normal friendly manner
Cars and open areas will be cleaned more regularly. Cars will be locked and we are asking customers to keep a distance from and not to touch cars or displays.
We will be limiting the number of people in the dealership. No refreshments will be served in the dealership, but you are welcome to bring your own.
Our colleagues may be wearing facemasks and these will be available to customers. Alternatively, reception desks will have Perspex screens that will be familiar to you if you have visited your local supermarket recently.
We are available online, via email and live chat, and the phone to help with any enquiries. You can also make an appointment to visit the showroom.
We can supply a personalised recorded or a live, interactive video tour of the vehicle you’re interested in. If you wish to part-exchange your car, by electing for the live video tour you will also be able to show us your vehicle and give us an opportunity to provide a guide valuation.
Showrooms and forecourts are open, although, so we can control the number of people in the showroom, please make an appointment before you attend. Those without an appointment may be asked to wait in their car until there are less people in the showroom. If possible, please attend your appointment alone. We will only When visiting the showroom, please follow the "General guidance whilst visiting the Dealership" above.
Test drives are available, via appointment only. These will be
unaccompanied to ensure social distancing. This will require further
security checks prior to the vehicle being test driven so will only be
offered if booked in advance. The
vehicle will be cleaned and sanitised before and after the test drive
and will have protective seat and steering wheel covers throughout the
In the current
environment, for all test drive requests we prefer to have
24 hours' notice to
allow for preparation, cleaning and sanitisation of the vehicle. We are able to
fast track appointments in a shorter timescale subject to determining the
availability of the vehicle and staff on site.
If looking at a new or used car, you can reserve it online for a £99 refundable deposit. We will then hold this car to arrange a suitable time to view if required.
If you wish to proceed to the purchase of your desired car all documents, including finance agreements, can be signed remotely as part of our "click and collect" process. This may be able to all be done electronically or via the post without the need for face to face contact.
Alternatively, you do have the option to purchase a vehicle be attending our showroom but all precautions detailed on this page will be followed. We will not be accepting cash payments towards any part of the purchase.
Whether bought online or at the showroom, you have the option to collect your car from outside the showroom. To keep contact to a minimum, we request that, wherever possible, one individual collects the vehicle.
Alternatively, you have the option for us to deliver to your home*
When being either collected from the Dealership or delivered, we will follow the appropriate hygiene measures and sanitise the car thoroughly, placing protective covers on the most touched areas and provide the key in a plastic bag.
All staff in the workshop will be wearing correct Personal Protection Equipment (PPE) – gloves, masks and coverings whilst working on your car.
So we can manage the flow of customers, we are asking all customers to make an appointment online or via the phone prior to your visit. Contact details can be found on our website by selecting the relevant location here.
We are pleased to be offering a contactless delivery and collection of your vehicle*.
For customers dropping off and collecting their cars, we would request that you come alone. We will not be able to then drop you off elsewhere.
We will be offering a reduced number of courtesy cars subject to availability. This is to allow for additional cleaning.
Your vehicle will be cleaned and sanitised on the way in and way out of the workshop and have protective covers fitted on the most touched areas such as steering wheels, seat covers etc.
Your key will also be sanitised and returned in a plastic bag. To enable us to do this, we will request you to remove your car key from any other keys or key rings before you hand it to us.
In terms of any relevant paperwork and invoicing for the work carried out, we will, wherever possible, supply this electronically and payments will only be accepted via debit or credit card. If you have a service plan, your payment may have already been pre-paid
As part of our duty of care, particularly as your car may have been standing and largely unused in the last few weeks, we will carry out a full vehicle health check. Where we identify any additional work, immediate or advisory we will send a video to show the work required. No invoiced work will be carried out without your express approval
Unfortunately, under instruction from Motability we are not able to process or action any sales enquiries currently. For those with leases due to end, there has been a six-month extension. We are however able to carry out servicing and customer should make bookings either via phone or email. For more information see here.
We hope that you are understanding of these measures that we have put in place and respect them. These are all to reduce face-to-face contact and touch contamination.
*Delivery and collection for aftersales work and delivery of purchased new and used cars subject to availability. May be subject to additional charges and distance limitations.