COVID-19: We're open for Sales and Aftersales

UPDATED: 27th October 2021

Our workshops and sales departments are fully OPEN. In the interest, and safety of our staff and all our customers, we will continue to hand sanitise, use face coverings and screens where our staff are in face to face situations. We also encourage, although, not insist, our customers continue to wear face masks whilst in close proximity with our staff.

To meet all our customer needs, customers are welcome in our Showrooms and Service departments but for those that prefer to interact with us remotely, we continue to remain open online and over the phone, offering a collection and delivery service for both sales* and aftersales** customers.

You can find more details of the opening hours of different departments and our contact details on our locations page.

Our Locations

Showrooms have been rearranged to allow for more open space with a more spread out waiting area. Consequently, we have removed the requirement for social distancing along with floor markers and directional signage apart from in areas which are busy and space restricted.​​

Hand sanitiser is available in all of our dealerships. We will unfortunately not be offering handshakes but will greet you in our normal friendly manner​

Cars and open areas are cleaned on a regular basis. Cars are unlocked for viewing by customers.​

Customers are recommended, but not required, to wear face coverings within our premises. This includes customers who are in our showrooms, service reception and waiting areas, and at our parts counters. Please remember to bring in your face covering.

Showrooms are fully open. We also continue to be available online, via email and live chat, and the phone to help with any enquiries. If you would like to visit us, we would recommend an appointment but they are only required if you would like a test drive. ​

We can supply a personalised recorded or a live, interactive video tour of the vehicle you’re interested in. If you wish to part-exchange your car, by electing for the live video tour you will also be able to show us your vehicle and give us an opportunity to provide a guide valuation.​

Test drives are available, via appointment only. These will be unaccompanied to ensure social distancing. This will require further security checks prior to the vehicle being test driven so will only be offered if booked in advance. The vehicle will be cleaned before and after the test drive and will have protective covers. Due to the extra insurance requirements, we cannot guarantee that performance vehicles will be available to test drive.

We recognise that some customers would prefer that the test drive is accompanied due to unfamiliarity with the vehicle and/or area. In such situations, we are able to offer these subject to availability and as conditions allow.

In the current environment, for all test drive requests we prefer to have 24 hours' notice to allow for preparation and cleaning of the vehicle. We are able to fast track appointments in a shorter timescale subject to determining the availability of the vehicle and staff on site.

For unaccompanied test drives we require stricter measures for our insurance. This includes having a full UK driving licence for at least 12 months.

Find out more about our safety and security process for test drives and what you'll need to bring with you

If looking at a new or used car, you can reserve it online for a £99 refundable deposit. We will then hold this car to arrange a suitable time to view if required.​

If you wish to proceed to the purchase of your desired car all documents, including finance agreements, can be signed remotely as part of our "click and collect" process*. This may be able to all be done electronically or via the post without the need for face to face contact.​

Where possible we prefer payments to be made electronically rather than in cash.

Whether bought online or at the showroom, you have the option to collect your car from inside or outside the showroom.

Alternatively, you have the option for us to deliver to your home*​

When being either collected from the Dealership or delivered, we will follow the appropriate hygiene measures and clean the car thoroughly and provide the key in a plastic bag.​

So we can manage the flow of customers, we are asking all customers to make an appointment online or via the phone prior to your visit. Contact details can be found on our website by selecting the relevant location here.

We are pleased to be offering a contactless delivery and collection of your vehicle**.

If you are dropping off your car and would like us to drive you elsewhere, we will consider such requests on a case-by-case basis, subject to staff availability.

Your key will also be returned in a plastic bag. To enable us to do this, we will request you to remove your car key from any other keys or key rings before you hand it to us.

We will be offering a reduced number of courtesy cars subject to availability. This is to allow for additional cleaning.

In terms of any relevant paperwork and invoicing for the work carried out, we will, wherever possible, supply this electronically. For payments, where possible, we prefer amounts to be paid via credit or debit card but will accept cash payments. If you have a service plan, your payment may have already been pre-paid. ​

As part of our duty of care, we will carry out a full vehicle health check. Where we identify any additional work, immediate or advisory we will send a video to show the work required. No invoiced work will be carried out without your express approval​.

New and Used Car Sales (including Motability)

Call 03301 280 371

New CarsUsed Cars

Service, MOT and Repairs

Call 03301 280 372

Aftersales Enquiry​

Parts and Accessories

Please contact your nearest Johnsons Location

VIew Locations​

Fleet and Business Sales

Contact your nearest Fleet office either via the phone or online

View Locations

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We hope that you are understanding of these measures that we have put in place and respect them. These are all to reduce face-to-face contact and touch contamination.

* Click and Collect and Home Delivery. Terms and Conditions apply. All orders completed this way have a 14 day money back guarantee. Delivery may be subject to distance and other limitations and additional costs. See here for more details.