UPDATED: 19th July 2021
Our workshops and sales departments are fully open. With case numbers rising and in the interest and safety of our staff and all our customers, we will be continuing with existing measures, for the foreseeable future including staff wearing facemasks, regular hand sanitisation and social distancing. We also encourage, although not insist, our customers continue to wear face masks whilst visiting our premises.
We also remain open online and over the phone, offering a collection and delivery service for both sales* and aftersales** customers.
Our Wigan locations remain closed. You
can find more details of the opening hours of different departments and our contact details on
our locations page.
While we always recommend an appointment, they are only required for Test Drives.
We continue to operate a 2-metre social distancing policy with clear communication and markers on the floor to aid this. Showrooms have been rearranged to allow for more open space with a more spread out waiting area.
Hand sanitiser is available in all of our dealerships. We will unfortunately not be offering handshakes but will greet you in our normal friendly manner
Cars and open areas are cleaned more regularly. Cars will be locked and we are asking customers to keep a distance from and not to touch cars or displays.
All of our staff are temperature checked daily and this service is also available to customers.
Showrooms are fully open. We also continue to be available online, via email and live chat, and the phone to help with any enquiries. If you would like to visit us, we would recommend an appointment but they are only required if you would like a test drive.
We can supply a personalised recorded or a live, interactive video tour of the vehicle you’re interested in. If you wish to part-exchange your car, by electing for the live video tour you will also be able to show us your vehicle and give us an opportunity to provide a guide valuation.
Showrooms and forecourts are fully open. We would recommend an appointment to ensure someone is available to see you but these are not required. Appointments are only required for test drives. When visiting the showroom, please follow the "General guidance whilst visiting the Dealership" above.
Test drives are available, via appointment only. These will be
unaccompanied to ensure social distancing. This will require further
security checks prior to the vehicle being test driven so will only be
offered if booked in advance. The
vehicle will be cleaned and sanitised before and after the test drive
and will have protective seat and steering wheel covers throughout the
Due to the extra insurance requirements, we cannot guarantee that performance vehicles will be available to test drive.
In the current environment, for all test drive requests we prefer to have 24 hours' notice to allow for preparation, cleaning and sanitisation of the vehicle. We are able to fast track appointments in a shorter timescale subject to determining the availability of the vehicle and staff on site.
Because of the unaccompanied test drives we require stricter measures for our insurance. This includes having a full UK driving licence for at least 12 months.
If looking at a new or used car, you can reserve it online for a £99 refundable deposit. We will then hold this car to arrange a suitable time to view if required.
If you wish to proceed to the purchase of your desired car all
documents, including finance agreements, can be signed remotely as part
of our "click and collect" process*. This may be able to all be done
electronically or via the post without the need for face to face
Alternatively, you do have the option to purchase a vehicle by attending our showroom but all precautions detailed on this page will be followed. Where possible we prefer payments to be made electronically rather than in cash.
Whether bought online or at the showroom, you have the option to collect your car from inside or outside the showroom.
Alternatively, you have the option for us to deliver to your home*
When being either collected from the Dealership or delivered, we will follow the appropriate hygiene measures and sanitise the car thoroughly, placing protective covers on the most touched areas and provide the key in a plastic bag.
All staff in the workshop will be wearing correct Personal Protection Equipment (PPE) – gloves, masks and coverings whilst working on your car.
So we can manage the flow of customers, we are asking all customers to make an appointment online or via the phone prior to your visit. Contact details can be found on our website by selecting the relevant location here.
We are pleased to be offering a contactless delivery and collection of your vehicle**.
If you are dropping off your car and would like us to drive you elsewhere, we will consider such requests on a case-by-case basis, subject to staff availability.
We will be offering a reduced number of courtesy cars subject to availability. This is to allow for additional cleaning.
Your vehicle will be cleaned and sanitised on the way in and way out of the workshop and have protective covers fitted on the most touched areas such as steering wheels, seat covers etc.
Your key will also be sanitised and returned in a plastic bag. To enable us to do this, we will request you to remove your car key from any other keys or key rings before you hand it to us.
In terms of any relevant paperwork and invoicing for the work carried out, we will, wherever possible, supply this electronically. For payments, where possible, we prefer amounts to be paid via credit or debit card but will accept cash payments. If you have a service plan, your payment may have already been pre-paid.
As part of our duty of care, we will carry out a full vehicle health check. Where we identify any additional work, immediate or advisory we will send a video to show the work required. No invoiced work will be carried out without your express approval
Call 03301 280 372
Please contact your nearest Johnsons Location
Contact your nearest Fleet office either via the phone or online
We hope that you are understanding of these measures that we have put in place and respect them. These are all to reduce face-to-face contact and touch contamination.
* Click and Collect and Home Delivery. Terms and Conditions apply.
All orders completed this way have a 14 day money back guarantee.
Delivery may be subject to distance and other limitations and additional
here for more details.
**Delivery and collection for aftersales work subject to availability. May be subject to additional charges and distance limitations.