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How Johnsons Cars are operating over Lockdown

Updated 04/11/2020

Since the end of the first lockdown, Johnsons Cars have continued to operate safely while offering the best experience for our customers.

From the 5th November a new lockdown will come into force. We remain available for Sales, Service, MOTs, Repairs and Parts.

The restrictions will see some changes in the way we operate our Sales departments, but it remains very much “business as normal” for our Aftersales departments. Our Aftersales departments will remain fully open (except for our Knowle location) where we will continue to operate safely in line with government guidelines, as we have done over the past few months to help keep our customers on the road.

Our Sales department remains fully operational digitally via email, livechat, web video chat and over the phone, We will also be able to offer a click and collect service** as well as home delivery. Unfortunately, customers will not be able to book an appointment to physically browse the showroom and used car forecourt or, take a test drive due to the restrictions.

You can find the full details of how we are operating below.

Servicing, Repairs and MOTs

For Service, MOTs and Repairs we remain operating as normal (except for our Knowle location), as we have over the past few months.

Please make an appointment in advance via the phone or online. If you already have an appointment made before the start of lockdown, this appointment is unchanged.

We are pleased to be offering a contactless delivery and collection of your vehicle*. 

For customers dropping off and collecting their cars, we would request that you come alone. We will not be able to then drop you off elsewhere. We will be offering a reduced number of courtesy cars subject to availability. This is to allow for additional cleaning. 

The collection and delivery service is not available in Wales between the 23rd October and the 9th November during the 'firebreak' lockdown.

We will also continue to offer a while you wait service in the customer reception area. Full wi-fi will remain available but we will not be able to offer any refreshments.​ Our waiting areas will have hand sanitiser available for use. 

Your vehicle will be cleaned and sanitised on the way in and way out of the workshop and have protective covers fitted on the most touched areas. Your key will also be sanitised and returned in a plastic bag. To enable us to do this, we will request you to remove your car key from any other keys or key rings before you hand it to us.

In terms of any relevant paperwork and invoicing for the work carried out, we will, wherever possible, supply this electronically and payments will only be accepted via debit or credit card. If you have a service plan, your payment may have already been pre-paid.

When visiting the dealership for our service, repair or MOT you will be required to wear a face mask and follow our 2-metre social distancing policy. Hand sanitiser will be available.

Our staff will be wearing a facemask when meeting customers and remain behind protective screens.

Parts and Accessories

For any parts and accessories, please place an order in advance over the phone. You can then collect these parts from our parts counters. Please follow all of our signage when collecting your order including wearing a face mask and following our 2-metre social distancing policy.

If you require us to fit your parts or accessories, you will need to make an appointment in advance.

New and Used Sales Enquiries

While our showrooms and used car forecourts remain closed to the public, we are available digitally and over the phone for any enquiries or to complete the order of your car. We remain open for you to collect your car from the exterior of the Dealership or, home delivery if preferred. For Motability customers or Fleet and business customers please also view the advice further down on this page. Please note, home delivery is not available for Motability customers as it is a requirement of the Motability scheme the vehicle is collected from the Dealership.

As our showrooms and used car forecourts are closed to the public you will be unable to browse our new or used car stock. We are also unable to offer test drives.

Our teams remain available online, via email, live chat, web video chat and the phone to help with any enquiries.

We can supply a personalised recorded or a live, interactive video tour of the vehicle you’re interested in. If you wish to part-exchange your car, by electing for the live video tour you will also be able to show us your vehicle and give us an opportunity to provide a guide valuation.

Purchasing a New or Used Car

If you decide to buy a new or used car, all documents, including finance agreements, will need to be signed remotely as part of our click and collect process**. This may be able to all be done electronically or via the post subject to the terms and conditions of the Finance companies.

Alternatively, you can reserve one of our cars in stock online initially for a £99 refundable deposit. We will hold this car for 48 hours to allow you to go on to complete the transaction and arrange collection of the car.

Whether you bought your car before lockdown or via our click and collect ** service during lockdown, you can collect your car from outside of our showroom. We will contact you to arrange a time to do this.

Alternatively, you have the option for us to deliver to your home*

When being either collected from the Dealership or delivered, we will follow the appropriate hygiene measures and sanitise the car thoroughly, placing protective covers on the most touched areas and provide the key in a plastic bag.

Motability Customers

To help keep vulnerable customers in suitable transport, Motability have introduced temporary measures to allow Motability customers to complete their orders and collect ordered vehicles.

Motability applications can temporarily be completed remotely, via the telephone or video calls. The customer or legal appointee must be present on the phone or video call during the application.

Once the car is ready, if you feel comfortable, you are able to collect your car from the exterior of our dealership. It is a requirement of the Motability scheme that you collect the car from the Dealership and we are unable to make a home delivery. We will follow all of our safety guidelines when completing the handover whether at the dealership.

If your Motability car needs a service, MOT or repair, we are operating as normal as per the advice above.

Fleet and Business Customers

For Fleet and Business customers, we remain operating online and via the phone as normal.

Get in touch

New and Used Car Sales (including Motability)

Call 03301 280 371

New Car EnquiryUsed Car Enquiry

Service, MOT and Repairs

Call 03301 280 372

Aftersales Enquiry

Parts and Accessories

Please contact your nearest Johnsons Location

View Locations

Fleet and Business Sales

Contact your nearest Fleet office either via the phone or online

View Locations

We hope that you are understanding of these measures that we have put in place and respect them.

*Delivery and collection for aftersales work and delivery of purchased new and used cars subject to availability. May be subject to additional charges and distance limitations.

** Click and Collect. Terms and Conditions apply. All orders completed this way have a 14 day money back guarantee. See here for more details.