Throughout the lockdowns over the last few months Johnsons cars have continued to operate safely while offering the best experience for our customers. Further to the government announcement on the 04/01/21, we are now operating under Lockdown restrictions, and we wanted to update you on how we will be operating over this period.
remain available for New and Used Sales, Service, MOTs, Repairs and
Parts but the restrictions will see some changes in the way we operate
our Sales departments.
For our Aftersales departments it remains
business as usual. Please make an appointment in advance. For New and Used Car sales, we remain available online and the phone. Our staff are on site so are able to do video recordings, live video calls and answer any questions about your desired vehicle. You can also reserve your desired vehicle for a £99 refundable deposit where we can then complete the rest of the transaction including paperwork (subject to finance company rules) over the phone and email. Once you've completed your purchase we can deliver* your vehicle or you can collect** it.
Please note: Some locations are closed for "click and collect" and for aftersales including our Wigan locations, Volkswagen Bullring location and Hyundai Sutton Coldfield. Please get in touch and we may be able to redirect you to an alternative nearby location or book an appointment for when they reopen.
While our workshops are open and our facilities also remain open for "Click and Collect"**, in this current pandemic, the safety of both our customers and our staff remains our priority. In these current circumstances, we have taken a number of steps to find a new normal so that we can keep things moving while keeping everyone safe. We will be regularly reviewing and updating these steps in line with government and scientific advice. Our workshops and showrooms are clearly signposted to ensure compliance with the recommended social distancing regulations. We would kindly ask customers to respect these whilst visiting our premises.
In addition, we have also made the following changes to how we operate:
For aftersales appointments, parts purchases or collection of a purchased car.
We will operate a strict 2-metre social distancing policy with clear communication and markers on the floor to aid this. Showrooms have been rearranged to allow for more open space with a more spread out waiting area.
When visiting the showroom, please come with a maximum of one family member. For workshop appointments, please come alone where possible.
Hand sanitiser will be available in all of our dealerships. We will unfortunately not be offering handshakes but will greet you in our normal friendly manner
Cars and open areas will be cleaned more regularly. Cars will be locked and we are asking customers to keep a distance from and not to touch cars or displays.
We will be limiting the number of people in the dealership. No refreshments will be served in the dealership, but you are welcome to bring your own.
All of our staff are temperature checked daily and this service is also available to customers.
Customers must wear Face Coverings within our premises. This includes customers who are in our showrooms, service reception and waiting areas, and at our parts counters. Please bring your own face covering and put it on before coming inside.
Following the more recent government announcement, all staff will also be wearing face coverings when in a customer facing area. This applies, even when they are positioned behind a screen.For more information on Face Coverings, the law and exceptions, see the Government Website
We are available online, via email and live chat, and the phone to help with any enquiries.
We can supply a personalised recorded or a live, interactive video tour of the vehicle you’re interested in. If you wish to part-exchange your car, by electing for the live video tour you will also be able to show us your vehicle and give us an opportunity to provide a guide valuation.
Showrooms and forecourts are closed to the public. Parts counters are open and we remain open for servicing, repairs, MOTs and collection of purchased cars via appointment. If possible, please attend your appointment alone.
If looking at a new or used car, you can reserve it online for a £99 refundable deposit. We will then hold this car to arrange a suitable time to view if required.
If you wish to proceed to the purchase of your desired car all
documents, including finance agreements, can be signed remotely as part
of our "click and collect" process**. This may be able to all be done
electronically or via the post without the need for face to face
Whether bought online or at the showroom, you have the option to collect your car from outside the showroom. To keep contact to a minimum, we request that, wherever possible, one individual collects the vehicle.
Alternatively, you have the option for us to deliver to your home*
When being either collected from the Dealership or delivered, we will follow the appropriate hygiene measures and sanitise the car thoroughly, placing protective covers on the most touched areas and provide the key in a plastic bag.
All staff in the workshop will be wearing correct Personal Protection Equipment (PPE) – gloves, masks and coverings whilst working on your car.
So we can manage the flow of customers, we are asking all customers to make an appointment online or via the phone prior to your visit. Contact details can be found on our website by selecting the relevant location here.
We are pleased to be offering a contactless delivery and collection of your vehicle*.
For customers dropping off and collecting their cars, we would request that you come alone. We will not be able to then drop you off elsewhere.
We will be offering a reduced number of courtesy cars subject to availability. This is to allow for additional cleaning.
Your vehicle will be cleaned and sanitised on the way in and way out of the workshop and have protective covers fitted on the most touched areas such as steering wheels, seat covers etc.
Your key will also be sanitised and returned in a plastic bag. To enable us to do this, we will request you to remove your car key from any other keys or key rings before you hand it to us.
In terms of any relevant paperwork and invoicing for the work carried out, we will, wherever possible, supply this electronically. For payments, where possible, we prefer amounts to be paid via credit or debit card but will accept cash payments. If you have a service plan, your payment may have already been pre-paid.
As part of our duty of care, particularly as your car may have been standing and largely unused in the last few weeks, we will carry out a full vehicle health check. Where we identify any additional work, immediate or advisory we will send a video to show the work required. No invoiced work will be carried out without your express approval
Call 03301 280 372
Please contact your nearest Johnsons Location
Contact your nearest Fleet office either via the phone or online
We hope that you are understanding of these measures that we have put in place and respect them. These are all to reduce face-to-face contact and touch contamination.
*Delivery and collection for aftersales work and delivery of purchased new and used cars subject to availability. May be subject to additional charges and distance limitations.
** Click and Collect. Terms and Conditions apply. All orders completed this way have a 14 day money back guarantee. See here for more details.