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Customer Relationship Operative

Johnsons Cars are one of the UK’s leading independent Franchise Dealership Networks, with 51 multi-award winning Dealerships across the UK. Established in 1999 we have grown rapidly to represent a variety of global car manufacturers with 16 marques in total ranging from Volkswagen to Jeep, Fiat Professional, Volvo, Honda, Toyota, Lexus and Mazda to Fiat, Hyundai, Seat, Alfa Romeo, Abarth, Skoda and Ford.

At Johnsons Cars, we maintain the highest standards of professionalism and integrity at all times and recruit to deliver excellence in customer service with our expertise and enthusiasm. We have a fantastic opportunity available across our network and are looking for motivated, enthusiastic and committed individuals to join our team.

We require a Customer Response Team Executive with high enthusiasm to join our busy Customer Response department in Redditch. We offer a superb opportunity to the right person who is able to demonstrate an aptitude to learn and a keenness to develop a rewarding career within the Automotive industry.

Role and Responsibilities:

  • Dealing with both online sales enquiries, and answering incoming sales calls from the multi franchise group promptly and efficiently
  • Maintaining an awareness of relevant consumer influences
  • Having sufficient knowledge of our offers and services
  • To provide the highest levels of customer service by providing a knowledgeable, courteous, responsive and efficient service projecting the quality image of the brand and the Company
  • To ensure all customer expectations and requirements are exceeded throughout

The ideal candidate will:

  • A proven record of offering outstanding customer service via the telephone, email and ideally livechat
  • Previous experience is not required, although a passion for maintaining high standards in a fast-paced environment is.
  • Excellent communication skills and attention to detail

The successful applicant will be highly motivated, efficient and organised. This is a full-time role, which includes working one full weekend per calendar month (Saturdays 8.30am-4pm, and Sunday 9am-3pm) plus one additional Saturday or Sunday shift - Days in lieu given during the previous or following working week. Weekday hours 9am-5.30pm.This position is within a busy environment, as such you will be provided with an excellent basic salary and opportunity to earn a fantastic bonus.

This is an incredible opportunity to develop a career in Automotive retail, as well as representing one of the most successful and recognised Automotive retailers in the world. if you feel up to the challenge and have the relevant ability we are looking for APPLY TODAY!

Ref: JC836

Working Hours
Location Redditch - Head Office
Closing Date 10/12/2021
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