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TPS Parts Apprentice

Who are TPS?

TPS provides independent garages and bodyshops with the high-quality Genuine Parts and products which customers need to ensure they can service and repair Volkswagen Group vehicles. TPS is part of the Volkswagen Group along with Audi, SEAT, ŠKODA, Volkswagen passenger cars and Commercial Vehicles. TPS is a national network of TPS Centres with a 1,500-strong national workforce and a management team that prides itself on creating an environment that offers our people a motivating and inclusive workplace where they are recognised and rewarded and are encouraged to go on a journey of Learning and Development.

Main purpose of job

  • Accurately identify customer parts requirements
  • Maximise all opportunities to sell parts and or products
  • Maintain parts stock and stock records
  • Process parts orders efficiently
  • Ensure the highest level of customer satisfaction and relationship development
  • Contribute to departmental compliance with company policies and industry guidelines
  • Maintain a professional and smart appearance, representing the TPS in a professional manner at all times

Key tasks and responsibilities

  • Timely completion of the TPS apprentice learning program at the designated timelines
  • Maintain an up-to-date knowledge of new or updated parts, and ensure parts bulletins, lists and catalogues are read and stored
  • Remain aware of seasonal requirements and of parts needed and be proactive in supporting sales campaigns with tele-sales activity
  • Attend training courses to develop job-related knowledge
  • Liaise with Branch Manager / Dept Managers to monitor lost sales for inventory control
  • Guard against any unauthorised removal of parts stock
  • Ensure that a receipt, payment or authorised signature is obtained for all parts stock issued
  • Assist the Sales support manager in all aspects of stocktaking
  • Ensure all paperwork, documentation and parts requisitions are completed accurately
  • Ensure all credit sales transactions are to an authorised signatory or approved account, and cash and cheque payments are received and stored securely
  • Place special orders as necessary, balancing the needs of economy and speed of delivery according to parts manager guidelines
  • Source the availability of additional parts from outside the TPS
  • Search for part numbers using the Electronic Parts Catalogue
  • Satisfy customer requirements by identifying parts accurately
  • Answer customer queries regarding parts warranties in a manner that is easily understood
  • Receive customers promptly and courteously
  • Develop and maintain excellent relationships with customers by meeting and exceeding their expectations
  • Ensure the department is kept clean and tidy
  • Ensure the correct recycling of all disposed and damaged items in line with environmental regulations
  • Adhere to all Health and Safety and Company policies and procedures
  • Ensure Volkswagen Group procedures appertaining to recycling/exchange units are adhered to
  • Undertake all other tasks and responsibilities as requested by your Manager

Ref: JC1159

Working Hours
Location TPS Birmingham
Salary COMPETITIVE
Benefits Parts
Closing Date 19/04/2022
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