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Rental Team Leader - Stoke-on-Trent
Primary Purpose of the Role
To oversee the smooth running of the rental desk; Ensure all reservations, bookings and enquiries are handled promptly and efficiently; To meet and exceed customer requirements; Ensure all service level agreements are met; Manage damage process; Vehicle status management/weekly audit of vehicles; Accurate record-keeping especially insurance records; Administration of maintenance on all vehicles; Month end close down procedures/batch invoicing/liaison with the Finance Department; Timely reporting of damage/accident notifications to VWFS and action repairs in conjunction with the relevant insurer; Ensure strict adherence to all the terms, conditions and standards of the VWFS Rent-A-Car programme; Any other tasks required, as commensurate with the role; To maintain personal awareness of the company quality policies and procedures and at all times comply with the general and company procedures described within the relevant operational manuals.
Previous experience in rental is essential Experience of working to service levels and quality measures Experience of rental operating systems, desirable Must hold a full clean UK driving licence Strong working knowledge of Microsoft Office Excellent communication skills, with the ability to develop and maintain strong relationships with customers, internal departments and stakeholders Ability to acquire and put into practice new knowledge and skills, developed through on-the-job training Ability to work under pressure in a fast-moving environment Have a strong customer service ethic with great people skills Be able to manage a team and mentor staff to achieve results Must be able to prioritise and manage your workload independently Be positive and have a sales-focused attitude Be reliable and flexible
Reporting to Group Rental Manager, the role's primary purpose will be to ensure the smooth day-to-day operation of the Rent-A-Car department. You will be responsible for the growth and profitability of the department through the development of sales to both retail and local corporate customers, whilst ensuring you deliver excellent customer service. To promote the Rent-A-Car brand & (retailer name) locally, by implementing a local sales & marketing strategy and to support the national corporate and retail business supplied from VWFS UK.
Main Responsibilities
Education, Training and Experience
Person Specification
About Johnsons Cars
Johnsons Cars are one of the UK’s leading independent Franchise Dealership Networks, with 61 multi-award-winning Dealerships across the UK. Established in 1999 we have grown rapidly to represent a variety of global car manufacturers with 17 marques in total ranging from Volkswagen to Volvo, Honda, Toyota Lexus and Mazda to Fiat, Hyundai, Seat, Alfa Romeo, Abarth, Skoda, Suzuki and Ford.
At Johnsons Cars, we maintain the highest standards of professionalism and integrity at all times and recruit to deliver excellence in customer service with our expertise and enthusiasm. We have a fantastic opportunity available across our network and are looking for motivated, enthusiastic and committed individuals to join our team.
Ref: JC1265
Working Hours
Location
Johnsons Volkswagen Stoke
Salary
COMPETITIVE
Benefits
Closing Date
30/09/2022
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Head office
Reg Office: Johnsons Cars Limited
Empire Court
Redditch
United Kingdom
B97 4DA
Reg. Company Number: 3716766
VAT Reg. No. GB 927 5516 06
Financial Disclosure
Johnsons Cars Limited is an appointed representative of ITC Compliance Limited which is authorised and regulated by the Financial Conduct Authority (their registration number is 313486) and which is permitted to advise on and arrange general insurance contracts as an intermediary.
Johnsons Cars Limited is authorised and regulated by the Financial Conduct Authority for consumer credit activity and our registration number is 688450. Permitted activities include acting as a credit broker not a lender.
We can introduce you to a limited number of finance providers. We do not charge fees for our Consumer Credit services. We may receive a payment(s) or other benefits from finance providers should you decide to enter into an agreement with them, typically either a fixed fee or a fixed percentage of the amount you borrow. The payment we receive may vary between finance providers and product types. The payment received does not impact the finance rate offered.
All finance applications are subject to status, terms and conditions apply, UK residents only, 18’s or over, Guarantees may be required. View our full finance disclosure.
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