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Volkswagen Service Advisor

Johnsons Cars are one of the UK’s leading independent Franchise Dealership Networks, with 51 multi-award winning Dealerships across the UK. Established in 1999 we have grown rapidly to represent a variety of global car manufacturers with 16 marques in total ranging from Volkswagen to Jeep, Fiat Professional, Volvo, Honda, Toyota, Lexus and Mazda to Fiat, Hyundai, Seat, Alfa Romeo, Abarth, Skoda and Ford.

At Johnsons Cars, we maintain the highest standards of professionalism and integrity at all times and recruit to deliver excellence in customer service with our expertise and enthusiasm. We have a fantastic opportunity available across our network and are looking for motivated, enthusiastic and committed individuals to join our team.

An exciting opportunity has arisen to join a fantastic dealership as a Service Advisor in Stafford.

Previous experience in a service advisor position or similar is essential as you will be the first point of contact for the Service Department, and as such you need to have an excellent level of communication and presentation. You will possess exceptional organisational skills, confidence and be computer literate as all systems are computer based.

Booking customers vehicles into the Service Department both over the phone and face to face will require your communication skills to be exemplary. You will also be responsible for explaining the repair process and cost breakdown whilst building customer relations and delivering a fantastic level of Customer Service.

Key Objectives:

  • To ensure the highest level of customer care and satisfaction at all times
  • To liaise with the Workshop and other departments to ensure each service or repair is efficient and carried out to the highest quality standards.
  • To maximise customer awareness of all available retailer services
  • To maximise service profitability through the use of professional sales techniques
  • To maintain excellent standards of departmental administration
  • To help retailer to achieve industry-leading standards of process efficiency
  • Knowledge of Kerridge and 1 Link experience required.

Applicant’s requirements:

  • Previous experience within this position would be an advantage but not essential
  • Current experience within the Motor Trade would be desirable
  • You must be a good communicator and have excellent customer satisfaction skills
  • You must be efficient, organised and flexible
  • You must have a full manual driving licence with no more than 6 points

Working Times:

  • Monday to Friday 8:00am - 18:00pm
  • 1 in 3 Saturdays 8:30am - 12:30pm

Ref: JC776

Working Hours
Location Johnsons Volkswagen Stafford
Salary COMPETITIVE
Benefits
Closing Date 23/05/2021
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