TPS Warehouse Manager

Who are TPS?

TPS provides independent garages and bodyshops with the high-quality Genuine Parts and products which customers need to ensure they can service and repair Volkswagen Group vehicles. TPS is part of the Volkswagen Group along with Audi, SEAT, ŠKODA, Volkswagen passenger cars and Commercial Vehicles. TPS is a national network of TPS Centres with a 1,500-strong national workforce and a management team that prides itself on creating an environment that offers our people a motivating and inclusive workplace where they are recognised and rewarded and are encouraged to go on a journey of Learning and Development.

Job Purpose

To run an effective and efficient warehouse through the management of the warehouse team to deliver excellent service to customers. To maintain the highest levels of stock integrity through efficient stock management, using defined TPS/VWG warehouse processes to ensure full audit traceability. To run an efficient customer delivery schedule that meets customer needs.

Key Responsibilities

Warehouse and Sales Performance

• Set and allocate performance targets for the Warehouse Operatives and Van Drivers
• Distribute targets equitably and in accordance with the skill and experience of each team member
• Monitor and hit personal key performance targets
• Monitor and hit departmental key performance targets
• Regularly review targets with TPS Centre Manager and take action for any deviations
• Ensure the team is keep fully up to date with any TPS/VWG warehouse process changes

Managing the Team

• Conduct regular 1:1 performance reviews to monitor the achievement of individual KPI's, and provide developmental or corrective support where required
• With the TPS Centre Manager, ensure the team is motivated and recognised through appropriate rewards and bonuses
• Ensure the team is properly trained and developed
• With support of the TPS Centre Manager, recruit new staff as required following the appropriate recruitment processes
• Ensure new staff undertake the required induction process
• Make core operating procedures and documented warehouse processes available to warehouse members and ensure business as usual continues when staff are off on holiday or transition out of the warehouse

Customer

• Provide a high level of service to customers by ensuring your team follow the correct warehouse processes and procedures
• Ensure the team organise and schedule deliveries to meet their customer needs
• Ensure the team respond promptly to requests and resolution of queries and complaints and support them when required
• With the TPS management team, monitor delivery schedules to help maintain and improve service levels
• Feedback customer comments to the TPS Centre Manager and TPS team to improve customer experiences
• Provide a professional image to the customer in line with TPS operational standards e.g. ensure van are clean and staff are wearing presentable uniforms
• Ensure parts returned for credit are dealt with current TPS process manual guidelines

Inbound Stock

• Ensure that all inbound stock (e.g. from Dordon, customers, PDR's) is checked, allocated to the correct locations and any anomalies reported
• Identify damaged or faulty parts received. Report issues to the appropriate staff at Dordon.
• Report damaged and faulty parts received within your Centre immediately to avoid negatively affecting the customer

Outbound Stock

• Ensure your team are trained to pick parts accurately
• Ensure all stock movements out of the building prior to despatch are accurately controlled – guarding against any unauthorised removal of parts stock
• Ensure that all outbound stock is securely package and handled to prevent transit damage
• Ensure that a receipt, payment and an authorised signature is obtained for all parts stock issued in accordance with current TPS process guidelines
• When appropriate, order stock

Stock Integrity

• Maintain a stock inventory to ensure shelf to system accuracy
• Ensure stock is kept safe, secure and in good condition, as per TPS/VWG process guidelines
• Conduct and document daily perpetual inventory checks. Support the stock audit team as required
• Ensure returns are processed are dealt with in accordance with current TPS process manual guidelines

Managing Deliveries

• Through the team, ensure orders are picked accurately and promptly ready for despatch to the customer
• Ensure all customer delivery anomalies are reported to the Telesales team to advise the customer accordingly
• Identify the most effective and efficient delivery routes for the Van Drivers
• Ensure a clear understanding of where the delivery vans are at all times – allowing visibility to the rest of the team

Systems and Processes

• Adhere to health and safety regulations at all times (particularly Manual Handling practices)
• Maintain a clean, tidy and efficient environment for the team to work in
• Comply with established business processes and guidelines (including warranty)
• Ensure correct disposal or recycling in compliance with environmental regulations
• Ensure that all exchange units are dealt with in accordance with current TPS process manual guidelines
• Ensure personal protective equipment (PPE) are correctly used and stored
• Correctly adhere to Vehicle Payloads
• Ensure that cash and cheques are handled securely
• Complete all required documentation accurately and promptly

Key Competencies

• Genuinely TPS
• Customer Experience
• Managing Self
• Operational Effectiveness
• Managing People

Experience and Knowledge

• A proven ability in managing and motivating a team to achieve performance objectives
• Ability to communicate effectively and build strong relationships with all key stakeholders
• Able to use computer systems and software packages effectively (e.g. Excel, SAP)
• Demonstrates a real passion for providing great customer service
• Previous experience of working in a supervisory position within a warehouse that deals with high volume product lines would be advantageous
• Honest disposition required