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Your Guide to RAC Platinum Plus Warranty
The RAC Dealer Network takes pride in ensuring all vehicles are sold in the best condition, however as a vehicle gets older, the risk of part failure increases. To give you extra peace of mind, we provide an RAC Warranty with every eligible vehicle.
What’s included?
We’ll make it clear what is and isn’t included in your warranty and if a problem occurs, our streamlined claims procedure is geared towards getting your vehicle back on the road as soon as possible.
All mechanical and electrical parts are included for failure to perform their normal function. Use the graphic below for a summary of what parts & features are included in an RAC Platinum Plus Warranty.
What is RAC Warranty?
When buying a used car, van or motorbike you can often be left without the same reassurance that comes with buying a new vehicle with a manufacturer’s warranty.
The RAC Warranty offers the guarantee that should something go wrong with your vehicle, you can receive hassle-free repairs at no additional cost.
Pick a term that’s right for you
The graph below shows how the risk of repair increases during the vehicles lifetime.
We understand that not everyone’s needs are the same, that’s why we offer a variety of warranty term durations up to 36 months. Ask your dealer for more information about increasing your warranty term.
Platinum Plus also includes:
A summary of exclusions
Warranty does not include items claimable under the manufacturer’s warranty. Total aggregate claims value cannot exceed the purchase price of the vehicle. Other exclusions and limitations apply, which are provided in the full terms and conditions document (available upon request) and included on the schedule document.
Just so you know…
Depending on the warranty you have, you may need to pay to diagnose the problem.
If you have a Platinum Plus warranty:
For valid claims, we’ll cover up to £50 including VAT, or 1 hour’s labour (whichever is lower) to diagnose what’s wrong.
If you have a Platinum, Gold or Silver warranty:
You’ll need to cover the initial diagnosis. Prices can vary by garage so always check how much it’ll cost first. And have a look at your Ts & Cs to make sure any work required will be covered.
Why RAC Warranty?
Could you Afford to pay the bill if things did go wrong?
An RAC Warranty will support each of these listed parts:
Average repair costs **
| Alternator | £479 |
| Gearbox (Manual / Auto) | £1,723 |
| Starter Motor | £450 |
| Diesel Engine | £3,903 |
Claims procedure
If you wish to claim against your RAC Warranty, please visit the dealership you purchased your car from. If you’re unable to return to the original dealership, you can book your repair at an RAC Approved Garage by visiting rac.co.uk/warrantyclaim, or at any VAT registered garage.
Please take your RAC Warranty documents given to you at time of purchase to the chosen repairer, they will check your details and advise you further.
If you need any further assistance relating to a claim, please contact RAC Warranty on:
0330 100 3728
Monday – Friday, 9:00am - 5:00pm
Terms & Conditions:
*RAC Breakdown Cover is a regulated product and Terms & Conditions apply. The product is provided by RAC Motoring Services (Registered No 01424399) and/or RAC Insurance Ltd (Registered No 2355834). Registered in England; Registered Offices: RAC House, Brockhurst Crescent, Walsall WS5 4AW. RAC Motoring Services is authorised and regulated by the Financial Conduct Authority in respect of insurance mediation activities. RAC Insurance Ltd is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority
**Information provided represents the average aggregated cost of claim spend for the period January 2019 - June 2021 for these items using a range of repairers. These are not necessarily the costs that would be provided by the vehicle manufacturer and costs may vary by model.
RAC Warranty is a non-regulated product, provided by an Assurant company: The Warranty Group Services (Isle of Man) Limited (TWGSIOM), Company No. 94279C, whose registered address is Third Floor, St George’s Court, Upper Church Street, Douglas, Isle of Man, IM1 1EE
Administrator contact details: RAC Warranty, TWG Services Ltd, The Aspen Building, Floor 2, Vantage Point Business Village, Mitcheldean, Gloucestershire GL17 0AF. Customer Services Telephone: 0330 100 3728 (Monday - Friday, 9:00am - 5:00pm).
Administrator: TWG Services Limited, registered in England & Wales, company number 1883565, registered office Twenty Kingston Road, Staines upon Thames, Surrey TW18 4LG.
Breakdown cover is provided by RAC Motoring Services, Registered No. 1424399 whose registered address is RAC House, Brockhurst Crescent, Bescot. WS5 4QZ.
Whatever your question or feedback we are here to help. So please feel free to contact us.
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Johnsons Cars Limited is an appointed representative of ITC Compliance Limited which is authorised and regulated by the Financial Conduct Authority (their registration number is 313486) and which is permitted to advise on and arrange general insurance contracts as an intermediary.
Johnsons Cars Limited is authorised and regulated by the Financial Conduct Authority (FCA) (our registration number is 688450. Permitted activities include acting as a credit broker not a lender.
As an FCA regulated credit broker we can introduce you to a selected group of lenders / brokers (see below) who may be able to help you finance your purchase. This group of lenders / brokers provides us with a range of products which may be suitable for your purchase. We will explain the key features of those products to you.
Volkswagen Financial Services (UK) Limited, Evolution Funding Limited, Santander Consumer (UK) plc, Honda Finance Europe PLC, CA Auto Finance UK Ltd, Suzuki Financial Services Limited, Volkswagen Financial Services (UK) Limited, Hyundai Capital UK Limited, Stellantis Financial Services Uk Limited, Toyota Financial Services (UK) PLC, FCE Bank Plc,
We are a credit broker and not a lender. We can introduce you to a limited number of lenders and their finance products, we act as their agent for this introduction. We are not an independent financial advisor; we will provide details of products available. We may advise you on the products, subject to your personal circumstances, though you are not obliged to take our advice or recommendation.
We do not charge you a fee for our services. we will typically receive commission from whichever lender we introduce you to (either a fixed fee or a fixed percentage of the amount you borrow).
Unless we consider it to be inappropriate given your personal circumstances, for certain vehicles e.g. New, our approach is to introduce you to the lender who are usually able to offer the best available package for you, taking into account interest rates, residual valuations (where applicable) and other contributions. If they are unable to make you an offer of finance, or the vehicle is not one that we would normally place with them we will introduce you to other lenders on our panel. The lender we introduce you to and available rates will depend upon a number of factors including: the vehicle, your personal circumstances and the likelihood of a lender to accept an application based on information provided.
Lenders typically pay a commission to us for introducing you to them, calculated by reference to the vehicle model or amount you borrow. Different lenders may pay different commissions for such introductions; some lenders may also provide preferential rates to us for the funding of our vehicle stock and also provide financial support for our training and marketing. But any such amounts they and other lenders pay us will not affect the amounts you pay under your finance agreement, all of which are set by the lender concerned. If you would like to know the amount of any remuneration we have received from the finance provider, please ask us.
All finance applications are subject to status, terms and conditions apply, UK residents only, 18’s or over, Guarantees may be required. View our full finance disclosure.
