Centre Host

Johnsons Cars are one of the UK’s leading independent Franchise Dealership Networks, with 62 multi-award-winning Dealerships across the UK. Established in 1999 we have grown rapidly to represent a variety of global car manufacturers with 17 marques in total ranging from Volkswagen to Volvo, Honda, Toyota Lexus and Mazda to Fiat, Fiat Professional, Jeep, Hyundai, Seat, Alfa Romeo, Abarth, Skoda, Suzuki and Ford.

At Johnsons Cars, we maintain the highest standards of professionalism and integrity at all times and recruit to deliver excellence in customer service with our expertise and enthusiasm. We have a fantastic opportunity available across our network and are looking for motivated, enthusiastic and committed individuals to join our team.

We require a Centre Host of the highest calibre to join our team at Lexus Showroom in Liverpool.

The team member we are looking for will be able to deliver the following:

Greets visitors on arrival (by name where possible) and introduces him/herself and the role of the Host
Assesses when to engage with customers and when to leave them to their own devices
Talks to customers to build rapport and find out what (if any) assistance or information they require
Manages several sets of visitors at the same time by moving between groups, engaging and disengaging with individuals to maintain contact and respond to their needs
Encourages visitors to browse the showroom at will, in order to experience (feel/touch) the product
Explains availability of supporting product information, inviting customers to help themselves
Tends to all visitors and customers within the Centre to ensure they feel cared for
Provides refreshments for visitors

Guides visitors to the appropriate areas, encouraging them to utilise the facilities available.
Introduces colleagues to provide further information and progress the sale
Observes and listens to customers and assesses the right moment to offer further assistance
Contacts relevant specialist (e.g Sales Consultant) and introduces them to the customer to help the specialist build rapport and make sure that he/she knows exactly what the customer wants
Watches out for visitors outside the showroom (e.g on the forecourt) and makes the specialist aware
Manages and co-ordinates the physical showroom environment and ambience e.g lighting, music, video screen and general tidiness/cleanliness in accordance with operational guidelines
Maintains the showroom, and customer lounge in accordance with operational guidelines

This is a fulltime position with 23 days paid annual leave, raising to 25 with longevity of service.

We recognise the importance of work life balance so in addition to a generous annual leave entitlement if your birthday falls on a working day, you'll be able to take this as additional paid leave. Working for Johnsons allows you access to our benefits platform where you can enjoy discounts from household names, sign up to healthcare cash plans, critical illness cover and much more.

Do you feel up to the challenge and have the relevant experience and ability we are looking for?

APPLY TODAY!

Ref: JC1717

Working Hours 8.30am - 5pm Monday to Friday

Location Johnsons Lexus Liverpool

Salary £21,673

Benefits Service

Closing Date 31/10/2023

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Company Info

Head office

Reg Office: Johnsons Cars Limited Empire Court Redditch United Kingdom B97 4DA

Reg. Company Number: 3716766

VAT Reg. No. GB 927 5516 06

www.johnsonscars.co.uk

Financial Disclosure

Johnsons Cars Limited is an appointed representative of ITC Compliance Limited which is authorised and regulated by the Financial Conduct Authority (their registration number is 313486) and which is permitted to advise on and arrange general insurance contracts as an intermediary.

Johnsons Cars Limited is authorised and regulated by the Financial Conduct Authority (FCA) (our registration number is 688450. Permitted activities include acting as a credit broker not a lender.

As an FCA regulated credit broker we can introduce you to a selected group of lenders / brokers (see below) who may be able to help you finance your purchase. This group of lenders / brokers provides us with a range of products which may be suitable for your purchase. We will explain the key features of those products to you.

Volkswagen Financial Services (UK) Limited, Evolution Funding Limited, Santander Consumer (UK) plc, Honda Finance Europe PLC, CA Auto Finance UK Ltd, Suzuki Financial Services Limited, Volkswagen Financial Services (UK) Limited, Hyundai Capital UK Limited, Stellantis Financial Services Uk Limited, Toyota Financial Services (UK) PLC, FCE Bank Plc,

We are a credit broker and not a lender. We can introduce you to a limited number of lenders and their finance products, we act as their agent for this introduction. We are not an independent financial advisor; we will provide details of products available. We may advise you on the products, subject to your personal circumstances, though you are not obliged to take our advice or recommendation.

We do not charge you a fee for our services. we will typically receive commission from whichever lender we introduce you to (either a fixed fee or a fixed percentage of the amount you borrow).

Unless we consider it to be inappropriate given your personal circumstances, for certain vehicles e.g. New, our approach is to introduce you to the lender who are usually able to offer the best available package for you, taking into account interest rates, residual valuations (where applicable) and other contributions. If they are unable to make you an offer of finance, or the vehicle is not one that we would normally place with them we will introduce you to other lenders on our panel. The lender we introduce you to and available rates will depend upon a number of factors including: the vehicle, your personal circumstances and the likelihood of a lender to accept an application based on information provided.

Lenders typically pay a commission to us for introducing you to them, calculated by reference to the vehicle model or amount you borrow. Different lenders may pay different commissions for such introductions; some lenders may also provide preferential rates to us for the funding of our vehicle stock and also provide financial support for our training and marketing. But any such amounts they and other lenders pay us will not affect the amounts you pay under your finance agreement, all of which are set by the lender concerned. If you would like to know the amount of any remuneration we have received from the finance provider, please ask us.

All finance applications are subject to status, terms and conditions apply, UK residents only, 18’s or over, Guarantees may be required. View our full finance disclosure.