Service Advisor

Johnsons Cars are one of the UK’s leading independent Franchise Dealership Networks, with 58 multi-award-winning Dealerships across the UK. Established in 1999 we have grown rapidly to represent a variety of global car manufacturers with 18 marques in total ranging from Volkswagen to Volvo, Honda, Toyota Lexus and Mazda to Fiat, Fiat Professional, Jeep, Hyundai, Seat, Alfa Romeo, Abarth, Skoda, Suzuki and Ford.

At Johnsons Cars, we maintain the highest standards of professionalism and integrity at all times and recruit to deliver excellence in customer service with our expertise and enthusiasm. We have a fantastic opportunity available across our network and are looking for motivated, enthusiastic and committed individuals to join our team

We require a Service Advisor of the highest calibre to join our busy Service Department at our Wolverhampton Volkswagen Dealership. We offer a superb opportunity to the right person who is able to demonstrate an aptitude to learn and a keenness to develop a rewarding career within the Automotive industry. The successful applicant can earn between £27,000 and £33,600, the basic salary being between £24,000 and £26,000 depending on Qualifications, although with our generous bonus scheme, this can be exceeded.

Role and Responsibilities:

• To provide the highest levels of customer service by providing a knowledgeable, courteous, responsive and efficient service projecting the quality image of the brand and the Company
• To ensure all customer expectations and requirements are exceeded throughout
• To deliver exceptional service, scheduling work on customer vehicles, providing accurate estimates for servicing, repairs, and ensuring customers are fully aware of the likely timescales and costs.
• The promotion of sales of genuine parts and accessories whenever possible, acting on opportunities to sell additional products and services.

The ideal candidate will:

• Be focussed on achieving goals; you will possess excellent interpersonal skills and will be recognised as being a self-motivated team player.
• Have excellent communication skills, as well as an aptitude and great attitude to lean and develop
• Hold a valid UK driving licence.

The successful applicant will be highly motivated, efficient and organised. You must be used to working in a competitive and process driven sales environment and possess excellent communication and customer handling skills.

This is a fulltime position with 23 days paid annual leave, raising to 25 with longevity of service. Training will be given both onsite and with Volkswagen at the National Learning Centre at Milton Keynes, once the training is completed successfully you will receive an Accredited Volkswagen Group Certificate.

We recognise the importance of work life balance so in addition to a generous annual leave entitlement if your birthday falls on a working day, you'll be able to take this as additional paid leave. Working for Johnsons allows you access to our benefits platform where you can enjoy discounts from household names, sign up to healthcare cash plans, critical illness cover and much more.

Are you frustrated at being unable to realise your full potential in your current role? If so and want to be part of a successful service team, feel up to the challenge and have the relevant experience and ability we are looking for you to APPLY TODAY!