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At Johnsons Volkswagen, we want you to feel confident about the quality of service you'll receive - every time you visit us. That's why together with our network of Volkswagen Authorised Repairers we've devised the 'Volkswagen Service Promise'; 9 promises designed to help you manage the cost of motoring and making your life easier.
And, in addition to this, when you come to us you'll be getting something you can't get anywhere else: the official Volkswagen stamp in your service book.
No one knows your Volkswagen better than we do
We promise that our Volkswagen experts receive the latest Volkswagen training and have instant access to Volkswagen tooling and Volkswagen technology. Because we love your car as much as you do.
A range of convenience services to suit your needs
We promise to help you get on with your life. You can take a courtesy car; we can pick up and drop your car back to you or even give you a lift into work, home or town*. Just tell us which you’d prefer and we’ll sort it out.
*Due to the Coronavirus (COVID-19) we will not be offering customers
lifts to avoid sharing cars. We will still be offering courtesy cars, as well as collecting and delivering your vehicle, and have taken extra precautions to keep you and our employees safe.
Find out more.
Volkswagen Video
We promise if a Volkswagen Technician discovers an issue, we will send you a video of your car showing any work that needs to be done before it takes place.
We offer ‘real’ value for money
We promise to offer you the right service at the right time; charging Volkswagen set times for all work and offering a 2-year parts and labour warranty on parts fitted after the manufacturer’s warranty has expired. *excludes wear and tear items
We offer visual health checks
We promise to give
your car a 34 point check of the basics, at no extra cost and with no
obligation. Call and ask us to book you in for an Express Visual Check
(EVC) and we’ll arrange it all for you.
Online Servicing Bookings
We promise to make your life even easier, providing an Online booking service for your convenience, giving you instant quotes and appointment booking.
AdBlue Top up £1.50 per litre
We promise that, if you require your ad blue topping up, we will do so for £1.50 per litre including labour and VAT. There is no need to book in, just come along to your local Johnsons retailer.
Car wash and vacuum
We promise that every time you come to us for any job that takes over an hour in our workshop, we’ll wash and vacuum your car at no extra cost; if the job takes less than an hour but you’d still like it cleaned, just let us know and we’ll do that at no extra charge, too.
We'll fit exterior bulbs and wiper blades
We promise to fit wiper blades for £2 and exterior bulbs for £5. We’ll replace all exterior bulbs, including sidelights, headlights, brakelights, foglights and reverse and indicator bulbs. If you need interior, Xenon or LED lights replacing, just ask and we’ll provide a competitive quote for fitting those, too.
Whatever your question or feedback we are here to help. So please feel free to contact us.
Immerse yourself even deeper. Visit our social channels.
Johnsons Cars Limited is an appointed representative of ITC Compliance Limited which is authorised and regulated by the Financial Conduct Authority (their registration number is 313486) and which is permitted to advise on and arrange general insurance contracts as an intermediary.
Johnsons Cars Limited is authorised and regulated by the Financial Conduct Authority (FCA) (our registration number is 688450. Permitted activities include acting as a credit broker not a lender.
As an FCA regulated credit broker we can introduce you to a selected group of lenders / brokers (see below) who may be able to help you finance your purchase. This group of lenders / brokers provides us with a range of products which may be suitable for your purchase. We will explain the key features of those products to you.
Volkswagen Financial Services (UK) Limited, Evolution Funding Limited, Santander Consumer (UK) plc, Honda Finance Europe PLC, CA Auto Finance UK Ltd, Suzuki Financial Services Limited, Volkswagen Financial Services (UK) Limited, Hyundai Capital UK Limited, Stellantis Financial Services Uk Limited, Toyota Financial Services (UK) PLC, FCE Bank Plc,
We are a credit broker and not a lender. We can introduce you to a limited number of lenders and their finance products, we act as their agent for this introduction. We are not an independent financial advisor; we will provide details of products available. We may advise you on the products, subject to your personal circumstances, though you are not obliged to take our advice or recommendation.
We do not charge you a fee for our services. we will typically receive commission from whichever lender we introduce you to (either a fixed fee or a fixed percentage of the amount you borrow).
Unless we consider it to be inappropriate given your personal circumstances, for certain vehicles e.g. New, our approach is to introduce you to the lender who are usually able to offer the best available package for you, taking into account interest rates, residual valuations (where applicable) and other contributions. If they are unable to make you an offer of finance, or the vehicle is not one that we would normally place with them we will introduce you to other lenders on our panel. The lender we introduce you to and available rates will depend upon a number of factors including: the vehicle, your personal circumstances and the likelihood of a lender to accept an application based on information provided.
Lenders typically pay a commission to us for introducing you to them, calculated by reference to the vehicle model or amount you borrow. Different lenders may pay different commissions for such introductions; some lenders may also provide preferential rates to us for the funding of our vehicle stock and also provide financial support for our training and marketing. But any such amounts they and other lenders pay us will not affect the amounts you pay under your finance agreement, all of which are set by the lender concerned. If you would like to know the amount of any remuneration we have received from the finance provider, please ask us.
All finance applications are subject to status, terms and conditions apply, UK residents only, 18’s or over, Guarantees may be required. View our full finance disclosure.