Johnsons Fleet are proud of their high levels of customer satisfaction. This achievement is reflected in the nominations and awards won over the recent years from AM Awards and FleetNews. Most recently, Fleet News awarded Johnsons Fleet Dealer of the Year 2021 making us the winners two years in a row. You can read more about these awards below.
Johnsons are also finalists for 2022 for Fleet News Fleet Dealer of the Year. The awards will be taking pace at the Grosvenor House Hotel in London on March 16.
Car dealers, leasing companies and manufacturers have been recognised in the shortlist for the Fleet News Awards 2023.
Arbury Motor Group, Johnsons Fleet Services, Motus Commercials, Pentagon Corporate Fleet and Trustford are among the car retail groups that could emerge as winners when the showcase fleet awards event takes place at the Grosvenor House Hotel in London on March 15.
Following five days of deliberation, discussion, arguments and agreement, the five judging panels (cars, vans, trucks, suppliers, fleets) sifted through a wealth of outstanding entries before coming to their conclusions under the watchful eyes of awards chairman Christopher Macgowan and auditor Brian Cooper from EY.
More than 40 businesses and people will be recognised at the ceremony, hosted by AM's sister title, which is the largest of its kind in the fleet sector.
Finalists for the 2023 Fleet News Awards include:
Fleet Dealer of the Year
We are happy to say that Johnsons Cars are the 2023 Fleet Dealer of the Year!
This takes our total wins up to 3! We want to thank FleetNews for the award and we want to congratulate all of the fellow nominees!
This fleet specialist manages the end-to-end service for its customers and has strengthened its proposition since opening a dedicated fleet facility. Fleet champions ensure a smooth, speedy aftersales service, while a robust escalation process minimises vehicle off-road times. A focus on staff mental health and well-being plays an important part in its customer satisfaction scores which are further boosted by Johnsons’ total transparency with customers and suppliers.
Louise Baker, Head of Fleet Operations said the following:
"This is our eighth consecutive year of being shortlisted for this award and our third win! This is a genuine reflection on a team driven by passion, commitment and integrity. There is no greater confirmation that we are doing a great job for our customers than receiving this recognition!
We operate a customer-centric business that recognises the need to constantly evolve and develop in order to adapt to the ever-changing environment and our customers’ needs. We have had so many challenges over recent years, but our team always rises to the challenge and does so while injecting an element of fun and laughter into our day, making us more like a close-knit family than work colleagues.
Every member of the team is absolutely delighted and we are all looking forward to celebrating this fabulous achievement together!"
After winning the Fleet Dealer of the Year 2020 award by FleetNews last year, Johnsons Fleet Service went on to win the award again this year.
Johnsons were crowned the winner at the 2021 Fleet News Awards. This was the 6th time that Johnsons Fleet Services had been nominated in just as many years. No other dealership group has achieved this continued success. This success has now been topped now that they have also won the award in 2020 and again in 2021.
The most recent award was collected on the 6th July at the Fleet News Awards Summer Garden Party at Ascot Racecourse. A great way to celebrate this fantastic achievement.
In 2019 our Fleet Services team come out on top at the 2019 Automotive Management Awards.
Over the 10 years since we started our fleet offering, we have seen this service grow from zero to 8,500 units, and represent more than a quarter of all the cars we sell. Since 2013, 98.8% of our customers have given us a satisfaction score of nine or 10 out of 10 upon delivery of their vehicle.
“When a fleet customer enters our showroom, we believe they should not be treated any differently to a retail customer. Beyond the initial enquiry, however, it is then vital that they have access to the fleet expertise required to ensure they make a fully informed decision,” - Louise Baker, Head of Fleet Operations at Johnsons Fleet Services.
We also have a generous reward system that helps us to deliver the best possible experience. Further to this, we also make handovers a key part of our service – we supply each car with seat and steering wheel covers so that you get to truly be the first person to fully enjoy the car that you’ve ordered.
To extend our offering, we will also be opening a new 10-acre fleet preparation centre that will be able to handle 15,000 vehicles per year.
If you would like to find out more, please get in touch with our expert Fleet Services team today.