Here at Johnsons we are determined to make sure we meet your exact needs as we understand that no two customers are the same. With brand specific expertise we are able to provide an expert service that will deliver exactly what you are looking for.
We have a huge variety of vehicles that mean you will have no problem finding the perfect fit for your company.
Out staff are constantly monitoring Eddon Dacs and 1 Link and we can operate deliveries using MoDel where required. With a personalised database and order management system, we can also see the status of your whole fleet from any of our sites.
If you're interested in our models, test drives can be arranged for any vehicle and we employ our own delivery drivers to ensure the very highest standards of customer care.
For more information contact one of our dealerships where our staff will be more than happy to answer your questions.
We have 11 staff constantly monitoring Eddon Dacs and 1 Link, with a minimum of 1 person dedicated to each Manufacturer. Despite many Service Level Agreements requiring response times with 1hour, our internal SLA is an average response time of 20 minutes.
We operate deliveries using MoDel (hand held electronic device) for all brands where required and/or preferred by the Leasing Company. This provides instant delivery notes, return car information and photographs of damage on return cars.
We have specific Account Managers for each brand, plus multi-brand Account Managers so we can offer continual service regardless of holidays and illness.
Johnsons Fleet Services have a bespoke database and order management system. The biggest benefit being that every member of staff, at any one of our sites can see every order, regardless of brand. This includes delivered cars, as well as those on order. Just some of the information available on each vehicle is full specification, pricing, Registration and Chassis number, and most importantly, current status.
This level of transparency is unrivalled, but ensures that anyone answering a call to a member of your staff, or a customer of yours can answer a query without having to either transfer the call, or refer to another branch. This is the case even if, for example, they call our Toyota site about a Volkswagen order.
We have dedicated resource to manage, monitor and review test drive enquiries, providing your customers with an excellent service.
We run our own transporters and fully employ our own delivery drivers although we do also need to use external delivery agents. Each vehicle delivery is measured for customer satisfaction. Any out-sourced delivery agents that score below 7 out of 10 do not get paid for that delivery, which has significantly improved the experience for the end-user drivers. This has also allowed us to identify the best performing delivery companies.