"I collected my new Fiat 500L from Paul Trinder at T H White this week and I have had a great experience from start to finish.
Paul had plenty of time for me, and really made me feel like a valued customer. This began with booking a test drive, where he ensured that I got to drive a vehicle that would closely resemble my intended purchase in terms of specification. Any queries that I had were met with a quick response, and I was kept informed as my vehicle was being built, transported, and delivered.
At collection, Paul spent a long time with me going through the features of my car, and has since checked in to make sure everything is still great, which it is, and to ask if I had any further queries."
"Thanks for your email!
It is absolutely fantastic and I am so so happy to have a fiat 500 back.
Thanks again for all your hard work. It was a pleasure dealing with you and TH White. I felt comfortable and happy throughout the whole process. It was so nice to deal with a dealership who understood personal circumstances and was willing to help the customer without any pressure. If you have a company feedback form or anything that can assist you then please do send it through.
All the best"
“Sorry it has taken me so long to reply but rest assured my Fiat 500 is great. I have now received the updated registration document and a road tax rebate from the MX5 I part exchanged with you. I would also like to say how pleased I was with the way I was treated by yourself; too often I have found salespeople too intent on selling what they want to sell rather than listening to the customer's needs and wants. At T.H.White I felt listened to and treated with respect. I am a very satisfied customer and will return to T.H.White in the future (I am thinking about a 500 soft top in a couple of years time). Thanks again.”
"I always receive excellent service from Nigel in service. He is very helpful and professional. I have always dreaded having my car serviced, in the past is has always been a stressful experience. Nigel has changed this dramatically for me! Thank you!
I am looking at changing my car in the next month or so, Fiat will be a strong contender due to my interactions with your service department.
Please forward my thanks to Nigel also."