In the event of complaints Johnsons Cars Ltd has the policy to have these all recorded at its Head Office and assigned to a single Director to manage and ensure a resolution.
Our complaints process is as follows:
All complaints are investigated and communication with the customer will occur at appropriate stages with any proposed resolution.
We will always give clear explanations of the process, what we will do, how we will approach the complaint and explain how we came to a decision. This will all be done in a timely manner.
We do monitor trends in cancellations, burn rates and complaints down to dealership and staff level to see if something is going wrong and needs investigating to address anomalies. This is all done in conjunction with compliance suppliers.
In the case of a complaint, please direct your correspondence to the following:
Jenny Davis
Johnsons Cars Ltd
Empire Court
Albert Street
Redditch
B97 4DA
Tel No 01527 590590
Email: complaints@jcar.co.uk