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Issued: January 2021. Johnsons Cars Limited
In light of the latest government guidelines, we have introduced new measures to ensure the safety of our customers and associates in the process of a vehicle collection
The customer will have selected a new or used car from our website or through correspondence with the dealerships resulting in the production of sales order, which will include any part exchange details and valuation. The customer will have signed this order remotely and provided a deposit.
Payment of the
vehicle needs to have been organised prior to collection. This can either be
payment in full or through a finance agreement. Once this has been finalised,
one of our Team will be in touch to arrange collection at a time that suits
you. If it is through a finance agreement please ensure proof of Identification
are provided at the time of collection so they may be verified.
In order to keep our businesses safe, appointments must be made for any
collection as only one customer will be permitted in the handover area at a
time. Where possible, please attend your appointment on your own
When you arrive, you will be greeted by a member of the team who will show you to the dedicated handover area, as our showrooms are not currently available to customers. If you have a part-exchange vehicle, you will be shown where to park it.
All cars ready
for collection are fully valeted and cleaned. When you are ready, your sanitised keys will be given to
you in an envelope.
During the whole process, our Team will maintain the recommended 2-metre
distancing.
Full terms and conditions can be found below.
If the Vehicle is purchased at a distance within the meaning of The Consumer
Contracts (Information Cancellation and Additional Charges) Regulations 2013,
the Customer may within 14 working days of Delivery cancel the contract and
require the seller to refund the purchase price. In this instance, the customer
must keep the Goods in a reasonable condition and return the goods or make them
available for collection, pay the company’s reasonable costs of collection,
where the Vehicle odometer records more than 50 miles travelled from the
odometer reading at Delivery or Collection (as shown on the Invoice) the sum of
£1 per mile over 50 miles, and the reasonable costs of any rectification works
for damage caused to the Vehicle whilst in the Customers possession.
1 DELIVERY AND COLLECTION
1.1 Delivery or Collection of the Vehicle shall be deemed to have been
completed when the Company supplies to the Customer the Vehicle and the Vehicle
invoice;
1.2 Delivery or Collection from the address of the supplying Dealership as the
case may be, shall be made at a time and date agreed between the Company and
the Customer within Dealership opening hours and specified in the Order
Confirmation. Any dates quoted for Delivery or Collection for the Goods are
approximate only and the company shall not be liable for any delay in Delivery
or Collection of the Goods. Times for Delivery and Collection shall not be of
the essence unless time being of the essence is previously agreed by the
Company in writing. The Goods may be delivered by the Company in advance of the
quoted delivery date.
1.3 If the Company fails to deliver the Goods, or make them available for
Collection, for any reason other than any cause beyond the Company’s reasonable
control or the Customer’s fault, the Company shall not be liable to the
Customer, beyond reimbursement of the Purchase Price paid by the Customer as
set out on the Vehicle invoice.
1.4 If the Customer fails to take Delivery or Collect of the Goods or fails to
give the Company adequate delivery instructions for the time stated for
Delivery (otherwise than by reason of any cause beyond the Customer’s
reasonable control or by reason of the Company’s fault) then, without prejudice
to any other right or remedy available to the Company, the Company may:
1.4.1 store the Goods until actual Delivery or Collection and charge the
Customer for the reasonable costs (including insurance) of storage; or
1.4.2 terminate the contract
Whatever your question or feedback we are here to help. So please feel free to contact us.
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Johnsons Cars Limited is an appointed representative of ITC Compliance Limited which is authorised and regulated by the Financial Conduct Authority (their registration number is 313486) and which is permitted to advise on and arrange general insurance contracts as an intermediary.
Johnsons Cars Limited is authorised and regulated by the Financial Conduct Authority (FCA) (our registration number is 688450. Permitted activities include acting as a credit broker not a lender.
As an FCA regulated credit broker we can introduce you to a selected group of lenders / brokers (see below) who may be able to help you finance your purchase. This group of lenders / brokers provides us with a range of products which may be suitable for your purchase. We will explain the key features of those products to you.
Volkswagen Financial Services (UK) Limited, Evolution Funding Limited, Santander Consumer (UK) plc, Honda Finance Europe PLC, CA Auto Finance UK Ltd, Suzuki Financial Services Limited, Volkswagen Financial Services (UK) Limited, Hyundai Capital UK Limited, Stellantis Financial Services Uk Limited, Toyota Financial Services (UK) PLC, FCE Bank Plc,
We are a credit broker and not a lender. We can introduce you to a limited number of lenders and their finance products, we act as their agent for this introduction. We are not an independent financial advisor; we will provide details of products available. We may advise you on the products, subject to your personal circumstances, though you are not obliged to take our advice or recommendation.
We do not charge you a fee for our services. we will typically receive commission from whichever lender we introduce you to (either a fixed fee or a fixed percentage of the amount you borrow).
Unless we consider it to be inappropriate given your personal circumstances, for certain vehicles e.g. New, our approach is to introduce you to the lender who are usually able to offer the best available package for you, taking into account interest rates, residual valuations (where applicable) and other contributions. If they are unable to make you an offer of finance, or the vehicle is not one that we would normally place with them we will introduce you to other lenders on our panel. The lender we introduce you to and available rates will depend upon a number of factors including: the vehicle, your personal circumstances and the likelihood of a lender to accept an application based on information provided.
Lenders typically pay a commission to us for introducing you to them, calculated by reference to the vehicle model or amount you borrow. Different lenders may pay different commissions for such introductions; some lenders may also provide preferential rates to us for the funding of our vehicle stock and also provide financial support for our training and marketing. But any such amounts they and other lenders pay us will not affect the amounts you pay under your finance agreement, all of which are set by the lender concerned. If you would like to know the amount of any remuneration we have received from the finance provider, please ask us.
All finance applications are subject to status, terms and conditions apply, UK residents only, 18’s or over, Guarantees may be required. View our full finance disclosure.
