Click and Collect and Home Delivery Terms and Conditions

Issued: January 2021. Johnsons Cars Limited

How it works

In light of the latest government guidelines, we have introduced new measures to ensure the safety of our customers and associates in the process of a vehicle collection

Selection and Sale of a Vehicle

The customer will have selected a new or used car from our website or through correspondence with the dealerships resulting in the production of sales order, which will include any part exchange details and valuation. The customer will have signed this order remotely and provided a deposit.

Payment and appointment

Payment of the vehicle needs to have been organised prior to collection. This can either be payment in full or through a finance agreement. Once this has been finalised, one of our Team will be in touch to arrange collection at a time that suits you. If it is through a finance agreement please ensure proof of Identification are provided at the time of collection so they may be verified.

In order to keep our businesses safe, appointments must be made for any collection as only one customer will be permitted in the handover area at a time. Where possible, please attend your appointment on your own


When you arrive, you will be greeted by a member of the team who will show you to the dedicated handover area, as our showrooms are not currently available to customers. If you have a part-exchange vehicle, you will be shown where to park it.

Keeping you safe

All cars ready for collection are fully valeted and cleaned. When you are ready, your sanitised keys will be given to you in an envelope.

During the whole process, our Team will maintain the recommended 2-metre distancing.

Full terms and conditions can be found below.

Terms applicable to Home Delivery And Collection

If the Vehicle is purchased at a distance within the meaning of The Consumer Contracts (Information Cancellation and Additional Charges) Regulations 2013, the Customer may within 14 working days of Delivery cancel the contract and require the seller to refund the purchase price. In this instance, the customer must keep the Goods in a reasonable condition and return the goods or make them available for collection, pay the company’s reasonable costs of collection, where the Vehicle odometer records more than 50 miles travelled from the odometer reading at Delivery or Collection (as shown on the Invoice) the sum of £1 per mile over 50 miles, and the reasonable costs of any rectification works for damage caused to the Vehicle whilst in the Customers possession.


1.1 Delivery or Collection of the Vehicle shall be deemed to have been completed when the Company supplies to the Customer the Vehicle and the Vehicle invoice;
1.2 Delivery or Collection from the address of the supplying Dealership as the case may be, shall be made at a time and date agreed between the Company and the Customer within Dealership opening hours and specified in the Order Confirmation. Any dates quoted for Delivery or Collection for the Goods are approximate only and the company shall not be liable for any delay in Delivery or Collection of the Goods. Times for Delivery and Collection shall not be of the essence unless time being of the essence is previously agreed by the Company in writing. The Goods may be delivered by the Company in advance of the quoted delivery date.
1.3 If the Company fails to deliver the Goods, or make them available for Collection, for any reason other than any cause beyond the Company’s reasonable control or the Customer’s fault, the Company shall not be liable to the Customer, beyond reimbursement of the Purchase Price paid by the Customer as set out on the Vehicle invoice.
1.4 If the Customer fails to take Delivery or Collect of the Goods or fails to give the Company adequate delivery instructions for the time stated for Delivery (otherwise than by reason of any cause beyond the Customer’s reasonable control or by reason of the Company’s fault) then, without prejudice to any other right or remedy available to the Company, the Company may:
1.4.1 store the Goods until actual Delivery or Collection and charge the Customer for the reasonable costs (including insurance) of storage; or
1.4.2 terminate the contract