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Suzuki GB has been named as the top automotive brand for customer satisfaction after ranking first in the Institute of Customer Service’s UK Customer Satisfaction Index (UKCSI). Suzuki slid smoothly into first place in the automotive sector, and ranked joint fifth across all measured sectors – that’s across 265 named companies!
Nobuo Suyama, Managing Director of Suzuki GB, said: “We are very proud of our achievement to once again be in first position in the automotive sector of UKCSI Index – particularly in the challenging times we continue to face.”
The index asks more than 10,000 consumers to rate their experience dealing with companies across various sectors country-wide, measuring customer sentiment and satisfaction. In total, across the 13 sectors measured – including the motor industry – 45,000 consumer responses were received, with 3,000 of those specifically from the automotive sector.
The survey consisted of questions relating to customer experience when interacting with brands, with five key themes: trust, experience, customer ethos, emotional connections and ethics. In the automotive-specific sector of the UKCSI, Suzuki placed joint first for trust, as well as being named as the company that customers would most likely remain loyal to.
The automotive industry sector included 27 brands and garnered an average score of 81.0 points, which Suzuki swiftly surpassed with a score of 85.9. The Net Promoter Score (NPS) element of UKCSI saw an all-sector industry average of 27.9, while the automotive sector averaged at 35.6 – Suzuki ranked above average with a score of 40.4.
Suyama continues: “Consistent evolution of the Suzuki customer experience remains a core focus for us and the ongoing efforts of our staff and dealers has again really paid off.
“Without the support of our nationwide dealer network and the hundreds of people that work tirelessly for the brand to deliver exceptional standards for our customers, we could not have delivered such a fantastic result.”
At Johnsons Suzuki, we’re proud to play our part in this amazing achievement. If you’d like to experience our award-worthy customer service for yourself, get in touch with a member of our knowledgeable team at Johnsons Suzuki Bilston and Cannock.
Whatever your question or feedback we are here to help. So please feel free to contact us.
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Johnsons Cars Limited is an appointed representative of ITC Compliance Limited which is authorised and regulated by the Financial Conduct Authority (their registration number is 313486) and which is permitted to advise on and arrange general insurance contracts as an intermediary.
Johnsons Cars Limited is authorised and regulated by the Financial Conduct Authority (FCA) (our registration number is 688450. Permitted activities include acting as a credit broker not a lender.
As an FCA regulated credit broker we can introduce you to a selected group of lenders / brokers (see below) who may be able to help you finance your purchase. This group of lenders / brokers provides us with a range of products which may be suitable for your purchase. We will explain the key features of those products to you.
Volkswagen Financial Services (UK) Limited, Evolution Funding Limited, Santander Consumer (UK) plc, Honda Finance Europe PLC, CA Auto Finance UK Ltd, Suzuki Financial Services Limited, Volkswagen Financial Services (UK) Limited, Hyundai Capital UK Limited, Stellantis Financial Services Uk Limited, Toyota Financial Services (UK) PLC, FCE Bank Plc,
We are a credit broker and not a lender. We can introduce you to a limited number of lenders and their finance products, we act as their agent for this introduction. We are not an independent financial advisor; we will provide details of products available. We may advise you on the products, subject to your personal circumstances, though you are not obliged to take our advice or recommendation.
We do not charge you a fee for our services. we will typically receive commission from whichever lender we introduce you to (either a fixed fee or a fixed percentage of the amount you borrow).
Unless we consider it to be inappropriate given your personal circumstances, for certain vehicles e.g. New, our approach is to introduce you to the lender who are usually able to offer the best available package for you, taking into account interest rates, residual valuations (where applicable) and other contributions. If they are unable to make you an offer of finance, or the vehicle is not one that we would normally place with them we will introduce you to other lenders on our panel. The lender we introduce you to and available rates will depend upon a number of factors including: the vehicle, your personal circumstances and the likelihood of a lender to accept an application based on information provided.
Lenders typically pay a commission to us for introducing you to them, calculated by reference to the vehicle model or amount you borrow. Different lenders may pay different commissions for such introductions; some lenders may also provide preferential rates to us for the funding of our vehicle stock and also provide financial support for our training and marketing. But any such amounts they and other lenders pay us will not affect the amounts you pay under your finance agreement, all of which are set by the lender concerned. If you would like to know the amount of any remuneration we have received from the finance provider, please ask us.
All finance applications are subject to status, terms and conditions apply, UK residents only, 18’s or over, Guarantees may be required. View our full finance disclosure.
