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When an accident leaves you in a jam, we’ve got your back.
Call us first, even before your insurer and we’ll help you out if you find yourself in a sticky situation.
Following an accident, the first thing you should do is call Suzuki Accident Support, even before your insurer. Our accident and repair experts are here for you, 24 hours a day, whoever you're insured with and at no cost to you.
From supporting you with collecting key details at the scene to providing free accident recovery and managing the complexities of repairs, you can count on us for quality assistance through every step of the process.
When it comes to making a claim, we can even help to navigate you through the insurance process the right way — removing the guesswork. Call us first to spare you the stress and make sure both you and your Suzuki get the best outcome possible.
There are a few ways that Suzuki Accident Support helps you get back on the road after an accident.
Save our number and make sure we're your first call - 0800 107 1156
24/7 expert support
Complimentary support when you need it, regardless of fault.
FREE recovery
Rapid recovery for your vehicle after an accident, onward mobility for you.
Certified Repair
We keep it real with all things Suzuki. Like Suzuki Trained Technicians and Suzuki Genuine Parts.
Replacement car
We give you the use of a free replacement car, for however long the repair takes.*
Insurance claims help
We’ll support you with the best next steps if you need to make a claim.
Suzuki Genuine Parts
Only Genuine Suzuki Parts used, to keep your car 100% Suzuki.
We’ll provide expert assistance 24/7, regardless of who is at fault. From arranging the right repair for your Suzuki, to supporting you with the best next steps if you need to claim and everything in between.
Save the Suzuki Accident Support number and make sure we’re your first call.
0800 107 1156
Suzuki Accident Support is provided by Wrisk Transfer Limited, registered in England and Wales under company number 10657213. Registered office: 45 Gresham Street, London, EC2V 7BG. Wrisk Transfer Limited authorised and regulated by the Financial Conduct Authority, Firm reference No. 788062. The FCA's register can be checked for details of their permissions, history and contact details.
Conditions and exclusions:
The Suzuki Accident Support service is available in the UK when you call Suzuki first on 0800 107 1156 following an accident, before your insurer, providing that we handle your claim on your behalf with your insurer and manage your repair through a Suzuki Authorised Bodyshop.
The service is not available for Motability vehicles or misfuelling claims. For standalone glass claims, we can refer you to our glass provider, but this will be subject to the terms and conditions of your own insurance policy.
Accident recovery is provided for unroadworthy vehicles only. If you cancel the recovery of your vehicle, any cancellation charges incurred will be at your cost. Your vehicle will be recovered to a Suzuki Approved Body Repair centre in working hours or to a secure storage facility of our choosing for safe keeping. Recovery is subject to you being comprehensively insured and your vehicle can be recovered to a Suzuki Approved Bodyshop or to a secure storage facility of our choosing for safe keeping.
If you are deemed not to be liable for the accident, the reimbursement of the cost of recovery will be sought from the liable party or their insurer, if you are deemed to be at fault for the accident, the cost of recovery will be sought from your insurer. If we are unable to recover the costs incurred from your insurer, we reserve the right to seek recovery from you.
Following an accident, we can arrange for you and your passengers to be taken home or to an address of your choice (including a railway station or such like for onward travel) where such home or address is within a 20 mile radius of the incident site.
A replacement vehicle is provided subject to availability for accident repairs (excluding standalone glass repairs/replacements) carried out by a Suzuki Approved Body Repair centre. The bodyshop will provide a courtesy car for the period of the repair if the incident is your fault, or if the incident is not your fault, we will aim to provide a hire car of a similar standing to your own vehicle.
Some insurers may charge an additional excess for using our repairers.
Whatever your question or feedback we are here to help. So please feel free to contact us.
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Johnsons Cars Limited is an appointed representative of ITC Compliance Limited which is authorised and regulated by the Financial Conduct Authority (their registration number is 313486) and which is permitted to advise on and arrange general insurance contracts. Johnsons Cars LTD is authorised and regulated by the Financial Conduct Authority for consumer credit activity and our registration number is 688450.
As an FCA regulated credit broker we can introduce you to a selected group of lenders / brokers (see below) who may be able to help you finance your purchase. This group of lenders / brokers provides us with a range of products which may be suitable for your purchase. We will explain the key features of those products to you.
Evolution Funding Limited, Santander Consumer (UK) plc, Honda Finance Europe PLC, CA Auto Finance UK Ltd, Suzuki Financial Services Limited, Volkswagen Financial Services (UK) Limited, Hyundai Capital UK Limited, Stellantis Financial Services Uk Limited, Mazda Financial Services (UK) PLC, FCE Bank Plc, We are a credit broker and not a lender. We can introduce you to a limited number of lenders and their finance products, we act as their agent for this introduction. We are not an independent financial advisor; we will provide details of products available. We may advise you on the products, subject to your personal circumstances, though you are not obliged to take our advice or recommendation.
We do not charge you a fee for our services. we will typically receive commission from whichever lender we introduce you to (either a fixed fee or a fixed percentage of the amount you borrow).
Unless we consider it to be inappropriate given your personal circumstances, for certain vehicles e.g. New, our approach is to introduce you to the lender who are usually able to offer the best available package for you, taking into account interest rates, residual valuations (where applicable) and other contributions. If they are unable to make you an offer of finance, or the vehicle is not one that we would normally place with them we will introduce you to other lenders on our panel. The lender we introduce you to and available rates will depend upon a number of factors including: the vehicle, your personal circumstances and the likelihood of a lender to accept an application based on information provided.
Lenders typically pay a commission to us for introducing you to them, calculated by reference to the vehicle model or amount you borrow. Different lenders may pay different commissions for such introductions; some lenders may also provide preferential rates to us for the funding of our vehicle stock and also provide financial support for our training and marketing. But any such amounts they and other lenders pay us will not affect the amounts you pay under your finance agreement, all of which are set by the lender concerned. If you would like to know the amount of any remuneration we have received from the finance provider, please ask us.
All finance applications are subject to status, terms and conditions apply, UK residents only, 18’s or over, Guarantees may be required. View our full finance disclosure.
