Lexus Approved Used Programme​

Warranty

The Lexus Warranty is designed to give the reassurance that you would expect when buying an Approved Pre-Owned Lexus.

All Approved Pre-Owned Lexus vehicles are supplied complete with one year's manufacturer's equivalent warranty with unlimited mileage cover. All vehicles with less than a full year of manufacturer's warranty remaining will require a Mandatory Warranty to be applied for. Vehicles under 60,000 miles and with a full year of manufacturer's warranty remaining do not require a Mandatory Warranty to be applied. Your local Lexus Centre will arrange all this for you. Any Lexus vehicles regardless of age or mileage qualify.

All Approved Pre-Owned Lexus Car Warranties have the same level of cover as the Lexus new vehicle warranty, with the exception of batteries, interior trim and corroded exhausts. The exact level of cover is detailed on the reverse of the warranty application form and also within your handover pack you receive when purchasing your vehicle.

All Approved Pre-Owned Lexus Car warranties include wear and tear cover for batteries, exhausts and wiper blades for three months or 3,000 miles.

Preparation & valeting

Before you take delivery of your Lexus, it has been subjected to a long and comprehensive vehicle preparation. The vehicle preparation process encompasses five distinct stages:

• Independent vehicle history check.
• Independent vehicle mileage check.
• Service history check.
• Vehicle preparation and valeting (MOT if applicable).

Once the history and mileage checks have been passed, the car is fully prepared to Lexus standards. We carefully inspect the car's overall condition - outside, inside and underneath.

Outside:

• Vehicles should meet the current MOT requirements. Brake efficiency tests are replaced by evaluating braking performance on road test, headlamp alignment is replaced by visual inspection.
• Audio System must be in full working order and good condition.
• Tyres must be of the correct size and rating, locking wheel nuts are acceptable providing they are in a serviceable condition and the correct locking key(s) supplied.
• Window glass must be in good condition and security etching must be correct.

Inside:

• Any marks, tears or burns must be repaired.
• All controls and switches must operate to original specification.
• All warning lights and gauges must be fully functioning and accurate.
• Steering wheel and column condition/adjustment must be correct.

Mechanical:

• All engine components must be in full working order.
• Steering, brakes and suspension must be in a condition representing good maintenance by previous owners.

Valeting your Lexus:

• All Approved Pre-Owned Lexus vehicles are thoroughly cleaned inside and out before being presented for sale.

History & Mileage Check

The Vehicle History Check utilises data from many sources including the DVLA, Police National computer, finance companies, ABI, BVRLA, VMC, RMIF and Motor Codes to name but a few.

With access to over 63 million records the following checks are made:

• Cross referencing between Vehicle Identification Number (VIN) and registration number.
• Vehicle description check.
• Finance data check/high risk data check.
• Registration date and year of manufacture.
• Stolen vehicle check.
• Write off/condition check/scrapped indicator.
• Number of previous owners and owner change dates.
• Plate change warning, including full plate history or any previous colour changes.
• Import/export data.

As with the Vehicle History Check, the Independent Mileage Check is vital as it gives both you and Johnsons Lexus the confidence that the vehicle mileage has been independently verified. Johnsons Lexus carry out a full mileage verification check. All checks include the provision of a branded pass certificate that you will find inserted in the relevant place at the back of your handover pack.

Approved Service History

All Approved Pre-Owned Lexus vehicles must have a service history that is approved by Johnsons Lexus retailing the car.

Requirements for an approved service history:

• Johnsons Lexus is completed by a Lexus qualified technician and have all the applicable stamps and signatures.
• Services for qualifying vehicles must be within 1,000 miles either side of the scheduled service mileage limit or within 2 months either side of the specified time period.

Vehicles with an incomplete or non Lexus Centre service history can only qualify as an Approved Pre-Owned Lexus once Johnsons Lexus completes the most recent major service.The Centre must then update the service record book to provide to you.

Exchange Policy

1. Subject to the following terms and conditions, any vehicle purchased from a Lexus Centre ('the Centre') with Lexus Pre-Owned status ('the Vehicle') may be exchanged for another vehicle ('the Replacement Vehicle') at the same Centre, providing that:
   1. the Centre is satisfied that the Customer is a private purchaser (and not a trade purchaser or otherwise).
   2. the Centre is satisfied that, with the exception of fair wear and tear, the Vehicle is in the same condition as at the time of delivery to the Customer.
   3. the Vehicle is returned to the supplying Centre within 30 days of the delivery date.
   4. the Vehicle has covered no more than 1,000 miles since delivery to the Customer.
   5. the Centre is satisfied that the Customer owns the Vehicle and is fully entitled to exchange it under the Agreement.
2. The Customer may choose any vehicle as the replacement vehicle, provided that:
   1. it is readily available at the same Centre, and
   2. it is of an equal or higher value than the original invoice price of the Vehicle.
3. Before any exchange is effected under the Agreement, the Customer shall be responsible for making all the necessary arrangements relating to terminating, transferring, or taking out or otherwise dealing with the financing arrangements for the purchase of the original Vehicle and the Replacement Vehicle. Any exchange shall be subject to the Centre being satisfied with such arrangements. In particular if the original Vehicle is subject to a Hire Purchase Agreement, a new agreement must be completed and the relevant deposits paid by the Customer.
4. Where the Customer has chosen a Replacement Vehicle with a higher price, the price difference must be paid to the Centre before the exchange takes place.
5. The Customer will be responsible for any additional costs resulting from the exchange such as transferring insurance or personalised number plates.
6. This Agreement only applies to the Vehicle purchased. Only one exchange will be considered and this Agreement shall not apply to any Replacement Vehicle.
7. This Agreement does not affect any of the Customer's statutory rights.

Roadside Assistance and Cover

Every Approved Pre-Owned Lexus is supplied with Lexus Roadside Assistance for one year. To really set your mind at ease, you can extend this service to include a nominated partner – providing they live at the same address.

Lexus Roadside Assistance includes:

• Roadside Assistance 24 hours a day, 365 days a year, anywhere in the UK (including cover whilst driving or being carried as a passenger in other cars)
• European assistance for a maximum duration of 90 days – now available in 44 countries
• Home Start
• Roadside Recovery Service
• Lexus Accident Assistance

The Service also includes the following features:

Lost of broken keys: If you lose or break your keys, Lexus Roadside Assistance will arrange for recovery of your vehicle to a local Lexus Centre. You will be responsible, however, for the cost of replacement keys.

Replacement vehicle: A replacement vehicle will be provided free of charge (excluding petrol and other consumables) for up to three days, provided we have taken your vehicle to a Lexus Centre for repairs following a breakdown.

Hotel accommodation: If a replacement vehicle is unavailable, we will arrange a hotel for you and your family for up to £150 per person to a maximum of £500, for one night.

Onward travel: If a replacement vehicle is unavailable and you would like to make your own travel arrangements following a breakdown, we will reimburse the cost of this up to £150 per person, to a maximum of £500.

European travel: If you travel across Europe your roadside assistance will travel with you, whether you are driving your Lexus or another car.

Home start: One in four breakdowns happen at the home address. Home Start allows you to enjoy all the benefits of Lexus Roadside Assistance from your home address.

Personal assistance: Lexus Roadside Assistance is designed to look after you – not just your vehicle. So even if you are a passenger in someone else’s car you can still receive Lexus Roadside Assistance.

Medical assistance: If the driver of the car is certified ill, we will take you and your passengers to any single destination in the UK.

Lexus accident assistance - 0800 246886: In the event of a minor or major accident Lexus owners can also take advantage of Lexus Accident Assistance. This includes:

• Recovering your vehicle, if immobilised, to a Lexus Approved Accident Repair Centre
• Providing any assistance required, including passing on any messages to family, friends or colleagues
• Providing a loan car of similar specification (conditions apply)
• Providing assistance with administration and the completion of paperwork

NON QUALIFYING VEHICLES: A vehicle will not qualify as an Approved Pre-Owned Lexus if any of the following occur:

• If the vehicle has been involved in a major accident.
• If the body shell has been replaced.
• If the vehicle is a grey import.