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Accident aftercare might not be top of your list when browsing for a new car, but it’s certainly something to bear in mind! While everyone hopes it’s something they never have to deal with, if you do have an accident, it’s important that you have the peace of mind that everything will be dealt with professionally.
At Johnsons Hyundai, we were therefore delighted to hear that Hyundai Motor UK has been awarded a Feefo Gold Trusted Service Award for its UK accident aftercare programme: ‘Call Hyundai First’. Feefo is a leading customer feedback provider, and their ‘Feefo Gold Trusted Service’ award is an independent seal of excellence that acknowledges that Hyundai customers receive an exceptional experience from the company’s dedicated team of customer care specialists, with a 4.6 out of 5 rating.Delivered in partnership with Verex Group, Hyundai Accident Aftercare is free and available 24 hours a day. It’s an all-encompassing service – the ‘Call Hyundai First’ Accident Aftercare team looks after a customer’s insurance claim, provides accident recovery and a courtesy car while their vehicle is being repaired. They provide the highest quality repair at a Hyundai-Approved Accident Repair Centre using exclusively genuine parts and the latest repair technology.
Ashley Andrew, Managing Director at Hyundai Motor UK, commented:
“We take the safety of our customers extremely seriously which is testament to the safety features available as standard across our vehicle line-up. Our complimentary Accident Aftercare programme ensures that we can also offer care to our customers even in the unfortunate event of an accident. This Gold Trusted Service award, borne out of the feedback from our customers, is a genuine confirmation that we are delivering a service that our customers can totally rely upon.”
Steph Heasman, Director of Customer Success at Feefo, commented:
“The Trusted Service award has always been about recognising companies that go way beyond the norm in customer experience and generate great feedback from happy customers. This year, despite the incredible challenges of a global pandemic, so many companies using Feefo have continued to provide remarkably high levels of service and they deserve a huge amount of credit for what they have achieved.”
Here at Johnsons Hyundai, were thrilled to see Hyundai Motor UK gain this prestigious award – one of the highest levels of recognition – and we’re proud that our Coventry, Liverpool, Oxford, Slough, Sutton Coldfield and Tamworth locations are all Hyundai-Approved Accident Repair Centres.
This means we operate to Hyundai repair standards and only use Hyundai Genuine Parts, keeping your Hyundai 100% Hyundai and 100% safe.
If you want to find out more about ‘Call Hyundai First’, our friendly teams will be happy to help – contact your local centre today!
Whatever your question or feedback we are here to help. So please feel free to contact us.
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Johnsons Cars Limited is an appointed representative of ITC Compliance Limited which is authorised and regulated by the Financial Conduct Authority (their registration number is 313486) and which is permitted to advise on and arrange general insurance contracts as an intermediary.
Johnsons Cars Limited is authorised and regulated by the Financial Conduct Authority (FCA) (our registration number is 688450. Permitted activities include acting as a credit broker not a lender.
As an FCA regulated credit broker we can introduce you to a selected group of lenders / brokers (see below) who may be able to help you finance your purchase. This group of lenders / brokers provides us with a range of products which may be suitable for your purchase. We will explain the key features of those products to you.
Volkswagen Financial Services (UK) Limited, Evolution Funding Limited, Santander Consumer (UK) plc, Honda Finance Europe PLC, CA Auto Finance UK Ltd, Suzuki Financial Services Limited, Volkswagen Financial Services (UK) Limited, Hyundai Capital UK Limited, Stellantis Financial Services Uk Limited, Toyota Financial Services (UK) PLC, FCE Bank Plc,
We are a credit broker and not a lender. We can introduce you to a limited number of lenders and their finance products, we act as their agent for this introduction. We are not an independent financial advisor; we will provide details of products available. We may advise you on the products, subject to your personal circumstances, though you are not obliged to take our advice or recommendation.
We do not charge you a fee for our services. we will typically receive commission from whichever lender we introduce you to (either a fixed fee or a fixed percentage of the amount you borrow).
Unless we consider it to be inappropriate given your personal circumstances, for certain vehicles e.g. New, our approach is to introduce you to the lender who are usually able to offer the best available package for you, taking into account interest rates, residual valuations (where applicable) and other contributions. If they are unable to make you an offer of finance, or the vehicle is not one that we would normally place with them we will introduce you to other lenders on our panel. The lender we introduce you to and available rates will depend upon a number of factors including: the vehicle, your personal circumstances and the likelihood of a lender to accept an application based on information provided.
Lenders typically pay a commission to us for introducing you to them, calculated by reference to the vehicle model or amount you borrow. Different lenders may pay different commissions for such introductions; some lenders may also provide preferential rates to us for the funding of our vehicle stock and also provide financial support for our training and marketing. But any such amounts they and other lenders pay us will not affect the amounts you pay under your finance agreement, all of which are set by the lender concerned. If you would like to know the amount of any remuneration we have received from the finance provider, please ask us.
All finance applications are subject to status, terms and conditions apply, UK residents only, 18’s or over, Guarantees may be required. View our full finance disclosure.
