Accident aftercare might not be top of your list when browsing for a new car, but it’s certainly something to bear in mind! While everyone hopes it’s something they never have to deal with, if you do have an accident, it’s important that you have the peace of mind that everything will be dealt with professionally.At Johnsons Hyundai, we were therefore delighted to hear that Hyundai Motor UK has been awarded a Feefo Gold Trusted Service Award for its UK accident aftercare programme: ‘Call Hyundai First’. Feefo is a leading customer feedback provider, and their ‘Feefo Gold Trusted Service’ award is an independent seal of excellence that acknowledges that Hyundai customers receive an exceptional experience from the company’s dedicated team of customer care specialists, with a 4.6 out of 5 rating.
Delivered in partnership with Verex Group, Hyundai Accident Aftercare is free and available 24 hours a day. It’s an all-encompassing service – the ‘Call Hyundai First’ Accident Aftercare team looks after a customer’s insurance claim, provides accident recovery and a courtesy car while their vehicle is being repaired. They provide the highest quality repair at a Hyundai-Approved Accident Repair Centre using exclusively genuine parts and the latest repair technology.
Ashley Andrew, Managing Director at Hyundai Motor UK, commented:
“We take the safety of our customers extremely seriously which is testament to the safety features available as standard across our vehicle line-up. Our complimentary Accident Aftercare programme ensures that we can also offer care to our customers even in the unfortunate event of an accident. This Gold Trusted Service award, borne out of the feedback from our customers, is a genuine confirmation that we are delivering a service that our customers can totally rely upon.”
Steph Heasman, Director of Customer Success at Feefo, commented:
“The Trusted Service award has always been about recognising companies that go way beyond the norm in customer experience and generate great feedback from happy customers. This year, despite the incredible challenges of a global pandemic, so many companies using Feefo have continued to provide remarkably high levels of service and they deserve a huge amount of credit for what they have achieved.”
Here at Johnsons Hyundai, were thrilled to see Hyundai Motor UK gain this prestigious award – one of the highest levels of recognition – and we’re proud that our Coventry, Liverpool, Oxford, Slough, Sutton Coldfield and Tamworth locations are all Hyundai-Approved Accident Repair Centres.
This means we operate to Hyundai repair standards and only use Hyundai Genuine Parts, keeping your Hyundai 100% Hyundai and 100% safe.
If you want to find out more about ‘Call Hyundai First’, our friendly teams will be happy to help – contact your local centre today!