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NEW ALL-ELECTRIC EXPLORER RESERVATION TERMS AND CONDITIONS
These Reservation Terms and Conditions (“Reservation Terms and Conditions”) contain important information regarding the New All-Electric Ford Explorer Reservation Program (the “Reservation Program”). Please read these Reservation Terms and Conditions carefully.
The Reservation Program is operated by Ford Motor Company Limited, Arterial Road, Laindon, Essex, SS15 6EE (“Ford”). By participating in the Reservation Program, you confirm that you have read and accept these Reservation Terms and Conditions.
1. RESERVATIONS PROGRAM
We are conducting this Reservation Program for the introduction of the New All-Electric Ford Explorer (“vehicle”). The purpose of the Reservations Program is to allow potential purchasers early access to Ford’s e-commerce platform for the opportunity to configure and order the vehicle (see Section 3 below for more information on how early access works).
To participate in the Reservation Program, you must be 18 years of age or older and capable of entering into legally binding agreements. Please note that each individual can place a maximum of two reservations in total.
2. NOT AN OFFER OR CONTRACT FOR SALE
The purpose of the Reservation Program is to identify potential vehicle purchasers. The Reservation Program is not an offer by Ford or any Ford dealer to sell a vehicle. If you chose to participate in the Reservation Program, this is not an offer by you to purchase a vehicle.
Please note that the vehicle is not yet available to purchase. The earliest forecast timeframe for ordering is [Autumn 2023], but this is only an estimate. Sales of the vehicle will only be made by participating Ford dealers through the Ford website.
Participating in the Reservation Program is only an indication of your potential interest in purchasing a vehicle. If you participate, there is no guarantee that you will be offered an opportunity to purchase a vehicle, because the terms of any purchase are subject to mutual agreement by the pertinent seller (i.e. participating Ford dealer) and the prospective purchaser. Vehicles will be delivered only to locations in which sale and delivery of the vehicle is lawful.
Please note that the Reservation Program is not a lottery, sweepstakes, contest, game, commercial competition, prize competition or promotion."
3. EARLY ACCESS
You will receive early access to Ford’s e-commerce platform for the opportunity to configure and order an available model. This is expected to be in Autumn 2023. You will be informed when the early access will start from and expire. Only customers participating in the Reservation Program can place orders for models during this time. When early access expires, all customers (including those without reservations) will be able to order models through Ford’s e-commerce platform.
4. CHANGING YOUR MIND
You may withdraw from the Reservation Program at any time using the following method(s):
5. INFORMATION ABOUT THE ALL-ELECTRIC SUV
The vehicle is still at pre-production stage. The information and technical characteristics on the Ford website is therefore provisional and subject to change. Final information about the technical characteristics of the vehicle (including final energy consumption and range data) will be confirmed before you have the option to place an order on the Ford website. Although we have made every effort to display colour options of the vehicle accurately, we cannot guarantee that any PC, laptop, tablet or phone will display the colours correctly.
6. GENERAL
6.1 You are not allowed to assign any rights and/or obligations under the Reservation Program to any third parties.
6.2 No waiver by either party of any breach of the Reservation Terms & Conditions shall be considered as a waiver for any subsequent breach of the same or any other provision.
6.3 If any provision or part of any provision of these Reservation Terms & Conditions is found by a court or other competent authority to be void or unenforceable, such provision or part of a provision shall be deleted from these Reservation Terms & Conditions and the remaining provisions or parts or the provision shall continue to full force and effect.
6.4 You can usually use the Ford website at any time but sometimes repairs, updates and maintenance on our systems and those of our suppliers may mean that some of the features on the website (including the payment feature) may be slower than normal or temporarily unavailable. We won’t always be able to let you know when a website feature won’t be available and we won’t be responsible for any losses you suffer as a result of such unavailability or where a feature is not working properly for other reasons outside of our control. For example, this includes where there is a failure to complete a transaction in accordance with your instructions. Nothing in these Reservation Terms & Conditions shall (a) exclude or limit Ford’s liability for gross negligence, wilful misconduct or other cases in relation to which liability cannot be excluded or limited under the applicable law, or (b) prejudice consumer rights granted by the applicable law.
6.5 These Reservation Terms & Conditions are governed bythe local law of your country of residenceand the parties agree to the exclusive jurisdiction of the courts of your country of residence.
6.6 Money laundering and terrorist financing: We may gather and verify information in relation to your identity before providing products and services to you. We may ask you, at any time, to supply additional information to help us to do this, and you should supply such information promptly. We will comply with all of our reporting and notification obligations under applicable anti-money laundering and financial crime rules, and we may, at any time and without notice/explanation, suspend or terminate the products and services we provide to you if we have a concern about money laundering and/or financial crime risks.
7. CONTACT US / CUSTOMER ASSISTANCE
7.1 If you would like to bring a matter to our attention, please contact us as soon as possible: Customer Relationship Centre, Royal Oak Way South, Daventry, Northamptonshire, NN11 8NT - or Telephone 020 3564 4444
THE MOTOR OMBUDSMAN
Whilst acting as a consumer, if a non-financial services related dispute arises that cannot be resolved between us within a reasonable timescale, you may refer the dispute to the free independent Advisory and Conciliation Service operated by The Motor Ombudsman, the government-backed, self-regulatory body for the motor industry. Ford Motor Company Limited and your Dealer is willing to engage with this type of dispute resolution. For details of this service you can call the dedicated Code Advisory and Conciliation Service Consumer Advice Line on 0345 241 3008, submit an enquiry or complaint via the website www.themotorombudsman.org or write to The Motor Ombudsman, 71 Great Peter Street, London, SW1P 2BN.
Whatever your question or feedback we are here to help. So please feel free to contact us.
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Johnsons Cars Limited is an appointed representative of ITC Compliance Limited which is authorised and regulated by the Financial Conduct Authority (their registration number is 313486) and which is permitted to advise on and arrange general insurance contracts as an intermediary.
Johnsons Cars Limited is authorised and regulated by the Financial Conduct Authority (FCA) (our registration number is 688450. Permitted activities include acting as a credit broker not a lender.
As an FCA regulated credit broker we can introduce you to a selected group of lenders / brokers (see below) who may be able to help you finance your purchase. This group of lenders / brokers provides us with a range of products which may be suitable for your purchase. We will explain the key features of those products to you.
Volkswagen Financial Services (UK) Limited, Evolution Funding Limited, Santander Consumer (UK) plc, Honda Finance Europe PLC, CA Auto Finance UK Ltd, Suzuki Financial Services Limited, Volkswagen Financial Services (UK) Limited, Hyundai Capital UK Limited, Stellantis Financial Services Uk Limited, Toyota Financial Services (UK) PLC, FCE Bank Plc,
We are a credit broker and not a lender. We can introduce you to a limited number of lenders and their finance products, we act as their agent for this introduction. We are not an independent financial advisor; we will provide details of products available. We may advise you on the products, subject to your personal circumstances, though you are not obliged to take our advice or recommendation.
We do not charge you a fee for our services. we will typically receive commission from whichever lender we introduce you to (either a fixed fee or a fixed percentage of the amount you borrow).
Unless we consider it to be inappropriate given your personal circumstances, for certain vehicles e.g. New, our approach is to introduce you to the lender who are usually able to offer the best available package for you, taking into account interest rates, residual valuations (where applicable) and other contributions. If they are unable to make you an offer of finance, or the vehicle is not one that we would normally place with them we will introduce you to other lenders on our panel. The lender we introduce you to and available rates will depend upon a number of factors including: the vehicle, your personal circumstances and the likelihood of a lender to accept an application based on information provided.
Lenders typically pay a commission to us for introducing you to them, calculated by reference to the vehicle model or amount you borrow. Different lenders may pay different commissions for such introductions; some lenders may also provide preferential rates to us for the funding of our vehicle stock and also provide financial support for our training and marketing. But any such amounts they and other lenders pay us will not affect the amounts you pay under your finance agreement, all of which are set by the lender concerned. If you would like to know the amount of any remuneration we have received from the finance provider, please ask us.
All finance applications are subject to status, terms and conditions apply, UK residents only, 18’s or over, Guarantees may be required. View our full finance disclosure.
