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New Vehicle Payment (NVP)

Motability introduced the New Vehicle Payment last year to help with the rising costs of getting a new vehicle on the Motability Scheme. On 1 March 2023, this payment increased to £750.

Motability, are giving you the option to send your New Vehicle Payment directly to Johnsons, to help towards the cost of your Advance Payment.

This is instead of getting the New Vehicle Payment a few weeks after you’ve picked up your new vehicle and already paid your Advance Payment.

We hope that giving you this option will make it easier for you to order your next vehicle on the Scheme.

How it works

  • If you’re eligible for the New Vehicle Payment, you can now choose for this to be sent directly to Johnsons to help towards the cost of some, or all, of your Advance Payment.
  • Johnsons will ask if you’d like to do this when you’re ordering your new car or WAV.
  • If you choose to send your New Vehicle Payment to your dealer, we’ll arrange this for you before your new car is ready, so you do not need to do anything.
  • We’ll also confirm this in the letter we send to you once your order has been accepted.

If your Advance Payment is more than £750

  • You’ll need to pay the difference between the New Vehicle Payment and your Advance Payment to your dealer when you get your new vehicle.
  • For example, if you order a vehicle with a £1000 Advance Payment and choose to send your New Vehicle Payment to your dealer, you’d have £250 left to pay when you get your new vehicle.

If your Advance Payment is less than £750

  • We’ll send the difference to you within a week or two of you getting your new vehicle.
  • For example, if you order a vehicle with a £500 Advance Payment and choose to send your New Vehicle Payment to your dealer, we’ll send the remaining £250 to you within a week or so of you getting your new vehicle.
  • We’ll send this by bank transfer if you’ve saved your bank details in your Motability Scheme online account. If not, we’ll send a cheque.


Existing Motability Drivers

If you're an existing Motability customer you may also be entitled to a good condition payment.

What is the Good Condition Payment?
You'll get money back at the end of your lease if you return your car in good condition.

It’s a shared commitment so your car can be resold. In other words, we build a small amount of money for the Good Condition Payment (GCP) into the cost of your lease as a form of guarantee, and return it to you at the end of your lease.

Am I eligible?
It depends on the condition of your car or WAVWheelchair Accessible Vehicle
When you hand it back, your dealer will take a photo and brief description of its condition
We know that over your lease your vehicle might show signs of wear and tear, including minor dents, scratches or damage caused by wheelchairs or other mobility aids
If your vehicle shows no sign of serious damage, you should be eligible for the payment

How much will I receive?
The amount you receive depends on the length of your agreement. It’s currently £250 for a three-year lease and £350 for a five-year lease.

This follows changes made to the Good Condition Payment on 1 October 2022.

During the COVID-19 situation, customers were able to request a £600 GCP to be paid before the end of their lease.

If you received this and you’re still in the same three-year lease, you will not receive a GCP when you return your vehicle.

If your lease is for longer than three years, you'll receive the balance of this payment.

Receiving your payment
We'll automatically send the GCP to you if you’re eligible to receive it, so there's no need to contact us.

The quickest way to receive this payment is by bank transfer – just update your bank details in your Motability Scheme online account. Sign in to your account and go to 'Personal details'.

If you’ve already added your bank details, please double check these are still correct before you return your new vehicle. You can easily update these in your online account if they've changed.

Payments by bank transfer should arrive within five days of your car or WAVWheelchair Accessible Vehicle being returned. If we do not have your bank details we’ll send you a cheque instead, but this can take up to 28 days to arrive.

Looking after your car or Wheelchair Accessible Vehicle (WAV)
There are some simple things you can do throughout your lease to make sure your car or WAVWheelchair Accessible Vehicle performs well and stays in good condition.

Servicing is included in the cost of your lease and it’s important you answer any service requests from your dealer or supplier.

In between services, you should check these regularly:

  • Paintwork – wash the car regularly
  • Lights – check they're clean and working properly
  • Engine oil level
  • Windscreen washer fluid level
  • Engine cooling system level
  • Tyres (including your spare, if you have one) – check they’re at the right pressure and are not worn below the legal limit of 1.6mm


You should also:

  • Make sure all faults are put right quickly
  • Answer any manufacturer recall – for example, if a faulty part needs replacing. If this happens, your manufacturer, dealer or supplier will get in touch with you
  • If you have any questions about maintaining your car or WAVWheelchair Accessible Vehicle, please ask your dealer or supplier

Finally, the Servicing Your Car page details what’s included in your service and what to expect when you come to a Johnsons dealership.

Our Motability specialists will be available at any stage to assist you further.