Customer Reviews | Johnsons Volkswagen
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Customer Reviews

Level of service: 5 stars

"Excellent customer service from start to finish by Aaron Dean & Pete" - Miss Michelle Read

Level of service: 5 stars

"Zack was very professional and I appreciated how he tailored his discussion with me to meet my personal needs rather than a corporate approach." - Mrs Ruth Pearce

Level of service: 5 stars

"Good knowledgeable sales team​." - Mrs Annette Bird

Level of service: 5 stars

"I cannot fault the fantastic experience and customer service, provided by Martyn. He was extremely courteous, very welcoming and offered great clarity during the entire process. Without any hesitation, would welcome to do business with Martyn and Volkswagen again!" - Mr Harish Purba

Level of service: 5 stars

"The service I received by everyone was excellent. Reg Rai was very efficient and patient. He spent a long time finding me a suitable car and very helpful in showing me everything when I collected it. " - Mrs Vivienne Arrowsmith

Level of service: 5 stars

"I dealt with fareed He was very professional and really didn’t push me but offered different vehicles and was more than happy for me test drive. Once I picked my car he made sure it was spotless and made the transition very easy. It’s a fantastic car exactly what I wanted and I would highly recommend fareed and the garage. Many thanks" - Miss Shelley Wright

Level of service: 4 stars - Mr Tony Ashworth

Level of service: 5 stars

"Fantastic deal on my car and amazing customer service. I will definately be recommending volkswagon birmingham to friends and family. " - Mr Richard Askins

Level of service: 5 stars - Miss Demi Simpson

Level of service: 5 stars

"From initial enquiry through to leaving the showroom with my new car, all aspects of the transaction were handled in an extremely satisfactory and efficient manner." - Mrs Vivienne Arrowsmith

Level of service: 5 stars

"Everyone soo helpful" - Mr Cavan Meredith

Level of service: 5 stars

"I must say that I have never experienced customer service like I received from David Evans. I haven't been the easiest customer, especially when I had to wait longer than I thought to sign for the car. But Davids patience, calm, and his manner gave me peace at a time where I needed to not feel added pressure. He accommodated my needs, was honest and upfront, and he showed a genuine interest in me and what I do. He has been very helpful, supportive and made the experience of getting a car stress free.​" - Mr Matthew Stone

Level of service: 5 stars

"Excellent service through out. No pressure sales and very eager to please" - Mr Richard Askins

Level of service: 5 stars - Mrs Sonia Thomas Boyle

Level of service: 5 stars

"Great customer service given by Grant. This is the second time we have purchased a vehicle from him. " - Mrs Sarah Stevens

Level of service: 5 stars

"I initially rang up to test drive the new T cross, they were very helpful on the phone and a few days later I drove one! And the same day I bought it! I was looked after by James, who kept in contact whilst I was was waiting for the car. He was knowledgeable and always approachable. " - Miss Rebecca Allen

Level of service: 5 stars

"Many thanks in particular to John Reddin and Jason for exceptional customer service. They are a credit to the business. " - Mrs Lorraine Angus

Level of service: 5 stars - Miss Catherine Davis

Level of service: 5 stars - Mr Joshua Storer

"Outstanding customer service"

Level of service: 5 stars

"I was very happy with all aspects of my experience, from my first phone call through to taking delivery of my vehicle, and beyond. Nothing was too much trouble, and I felt I was a valued customer. " - Miss Jenny Vaughan

Level of service: 5 stars

"John Reddin is absolutely brilliant, put all my needs first and represented your company brilliantly. I would highly recommend him as a point of contact." - Mrs Louise Hope

Level of service: 5 stars - Miss Lavena Basra

Level of service: 5 stars

"Thank you to Robert on the motability department excellent service. Went to see a mercedes and bmw previously but his customer service skills was excellent." - Mrs Sughra Bibi

Level of service: 5 stars

"Fareed was absolutely amazing from start to finish, If it wasn’t for him we would not have purchased the vehicle. I have use this garage before, but wasn’t happy with the service, but this time Fareed was so helpful and attentive. His a great asset to the company." - Mrs Subrina Choudry

Level of service: 5 stars​ - Mr Cheval Hewitt

Level of service: 5 stars

"Was brilliant very helpful, John Reddin was amazing" -  Mr Joseph Bennett

Level of service: 5 stars​ - Mr Joe Recci

Level of service: 5 stars​ - Miss Venisha Roberts

Level of service: 5 stars

"As usual John Reddin was extremely helpful and made sure everything ran smoothly. This is the second car I have bought through him but it may not be the last one" -  Mr Derek Saxty

Level of service: 5 stars

"Everything has been Fantastic as it has been for the past several experiences of purchasing my new cars." -  Mr Martin Hughes

Level of service: 5 stars

"We received excellent customer service from James. From start to finish he advised us on our VW purchase which we found really helpful." -  Mrs Jacqueline Dougan

Level of service: 5 stars

"Zackariya Maan was wonderful, extremely helpful and kept me up to date every step of the way!" -  Miss Amber Murray

Level of service: 5 stars

"Lauren Watson made our options and purchase of our new car so easy and she was so professional with customer care​" -  Mr Rick Trice

Level of service: 5 stars

"Excellent service from start to finish​" -  Miss Clare Major

Level of service: 5 stars

"Great experience knowledgable staff, but more importantly for us there was no pressure or awkward moments.​" -  Mr Kevin Burgess

Level of service: 5 stars

"Zack was excellent, we were thoroughly impressed with the service and thrilled with our new Up​" -  Miss Georgia Kelly

Level of service: 5 stars

"Extremely pleased with the service, Matt was very friendly, helpful and professional. He answered all our questions and even collected us from home so we could drive the new car home.​" -  Miss Naomi Hunter

Level of service: 5 stars

" I found the whole process of ordering to picking up my new car was handled excellently by Zack.​" -  Miss Jodi Patience

Level of service: 5 stars

" Excellent service from start to finish.​" -  Mr Robert Rees

Level of service: 5 stars

"Excellent customer service. Very happy with my recent purchase." -  Miss Selina Begum

Level of service: 5 stars

"The customer service from Matt was above and beyond . He made us feel at ease and gave us the best advise . The staff are friendly and approachable . The quality of cars and care that is provided is outstanding . The communication was 100% . Very pleased with purchase and they way we have been treated . Thank you .​" -  Mr Khalid Kabha

Level of service: 5 stars

"John was an excellent sales rep and had heard many good thing's from others about Johnsons.​" -  Mr Robert Williams

Level of service: 5 stars

"Felt very welcome, Arron the sales representative was fantastic very thorough and helpful, even following up as the car was a suprise for my wife." -  Mr Ian Simcox

Level of service: 5 stars

"My wife and I found all of the staff across the team, very friendly and efficient in their approach. Nothing was too much trouble and they went the extra mile to ensure our experience was a positive one.​" -  Mr Lyndon Smith

Level of service: 5 stars

"Great experience knowledgable staff, but more importantly for us there was no pressure or awkward moments.​" -  Mr Kevin Burgess

Level of service: 5 stars​ - Dr Bijal Okafor

Level of service: 5 stars

"A pleasant, stress free experience with Philip Guy’s help. He was able to understand just the kind of car I was looking for and managed to sort out the whole process in a very short period of time. Thank you Phillip!​" -  Mrs Veronica Birkett

Level of service: 5 stars

"Our overall experience was exceptional. Sales advisor Arfan Mirza was extremely great when it came to helping me and my sister choose the type of car we wanted. We would definitely recommend going to see him if you are looking to buy a car at Johnson’s Volkswagen!" -  Miss Sandeep Kalsi

Level of service: 5 stars

"From start to finish buying our new vw from you was a pleasure .Nothing was to much trouble for your staff.We were treated with dignity and respect." -  Mrs Susan Jennings

Level of service: 4 stars

"My interactions with Arfan, Dean and Zack have all been positive from the start. They have strived to answer any questions which I have had (and there have been a few!). The handover on Sunday 19th May, in itself was efficient and Zack answered all of the questions I had. The car was really nice. Unfortunately, after we had finished the handover, we went to get into the car, which was in the Johnsons car park, and there was a small dent already in the rear passenger side door. Luckily we spotted it as we walked towards the car and went back in to tell Zack. He was very apologetic and said he didn't know how or when this had happened. He called out the service manager to look at this and they agreed that this would be rectified by sending someone out to fix/repair this at my home. Considering the car had been prepared in the days prior to my arrival, I am disappointed that this was not spotted by anybody involved in the process. Unfortunately, Zack has, unexpectedly been off work Monday and Tuesday and I am hoping to speak with him tomorrow about this and a couple of other things." -  Mr Christopher Rowe

Level of service: 5 stars

"This is my second purchase from Johnsons Volkswagen, and the purchase trouble free. Sales Adviser John Reddin was very helpful in finding a car that suited my needs and my budget, whilst also ensuring a smooth transition between my old arrangement and my new one." -  Ms Laura Lewis

Level of service: 5 stars

"Excellent service, salesman very polite, helpful and informative as to when I would receive my car." -  Miss Kathrine Bentley

Level of service: 5 stars

"Excellent customer service from the sales executive Mr Arfan Mirza as nothing was to much trouble. This enabled a smooth and stress very purchase. He responded immediately to any requests or questions which gave us confidence when buying our new car. Other staff we were introduced were also very helpful and professional." -  Mr Dale Guest

Level of service: 5 stars

"Your sales executive (Phil Guy) was excellent keeping me up to date through the whole purchase period. As a retired General Manager, I would have him in my sales team without hesitation (and twice on sunday)" -  Mr Malcolm Jones

Level of service: 5 stars

"Always looked after" -  Mr Trevor Andrews

Level of service: 5 stars

"I was extremely pleased with the service provided by Bob Sandhal and Zachariah Mann. Very professional and helpful. They did not make us wait too long and went the extra mile and as a long time customer it deeply satisfies me to know they take care of me and my needs. Even my son is considering to purchase his next car from volkswagen as a result of this service he witnessed whilst accompanying myself. This is an example of perfect customer service." -  Mr Abdul Rehman

Level of service: 5 stars

"Emma and James went above and beyond to secure the car I wanted- Thank you!" -  Miss Heather Ford

Level of service: 5 stars

"Was made to feel welcome from the moment we walked through the door by all the staff in the show room. The sales man - James , answered all our questions in a very professional manner and gave us great customer service. In my opinion he is an asset to the company. I have no negative comments to make what so ever and I am very pleased with the car. I would definitely recommend Johnsons Volkswagen. " -  Mr Anthony Travers

Level of service: 5 stars

"My buying experience was good with our sales executive John Reddin being informative, patient and knowledgeable. He answered all my questions and was good humoured." -  Mrs Ann Bird

Level of service: 5 stars

"Very positive from start to finish. Peter, Aaron and Bob all looked after me well and were very helpful when I had any queries or issues. Although Peter was not there when I collected my car, Aaron was friendly and approachable and answered my queries in the best possible way" - Miss Cassandra Porteous

Level of service: 5 stars

"Arfan was absolutely fantastic and couldn’t have been more helpful. He was very patient and polite and nothing was too much trouble." -  Mrs Sharon Peedell-Pandya

Level of service: 4 stars

"A positive experience in purchasing my vehicle. There were no long delays, cajoling or unnecessary waiting around. Staff were helpful. (Only negative is you are able to hear the salesperson and customer/s at the adjacent table.)" -  Mrs Marciana Miller

Level of service: 5 stars

"Very friendly and helpful sales manager." -  Dr Dirk Hermans

Level of service: 5 stars

"I am very pleased with the excellent sale experience provided by your colleague John Reddin. He was able to answer all our queries without being in any way 'pushy' & this is much appreciated." -  Mr Terry Lockwood

Level of service: 5 stars

"John Reddin made the purchase of the vehicle an absolute pleaseure. John manages to achieve a great balance between professional and personable with humour and warmth." -  Miss Victoria Bathurst

Level of service: 5 stars

"Jason and Matt could highly recommend there customer service first class thanks both" -  Mr Dean Saunders

Level of service: 5 stars

"Zack was very helpful after I asked to stop my polo to an up as I found the polo to big for me after only 2 weeks." -  Ms Rosemary Ferguson

Level of service: 5 stars

"Fareed was supportive with choosing the right car for us." -  Mrs Karen Guice

Level of service: 5 stars

"A truly excellent experience, with a vehicle review/test-drive, part exchange value confirmation all completed within 90 minutes. All with no pressure (but plenty of laughs!) - a special thanks is definitely due to John Reddin, who is a real star at VW Sutton Coldfield!" -  Mr Gurvinder Paneser

Level of service: 5 stars

"It was wonderful experience and Reg Rai helped a lot." -  Mr Mylvaganam Thayalan

Level of service: 5 stars

"Great people with experience" -  Mrs Saleem Ali

Level of service: 5 stars​ - Mrs Asyia Latif

Level of service: 5 stars

"Fareed made the whole experience straightforward, with help, support and information at every stage. Thank you​" -  Mrs Judith Ryan

Level of service: 5 stars - Mr Adam Evans

Level of service: 5 stars

"Great support from James configuring and ordering my new car. Highly recommended." -  Mr Peter Henson

Level of service: 5 stars​​ - Mr Ross Palmer

Level of service: 5 stars

"Very happy with the service and as a repeat customer of Matt Beavan’s we even travelled to this garage to deal with him.​" -  Mr Richard Monksmith

Level of service: 5 stars

"Absolute pleasure being in the showroom and dealing with your staff especially Matt Bevan who went above and beyond for me with this vehicle" - Mr Michael Robinson

Level of service: 5 stars

"Very helpful polite and overall very good customer service Thank You​" -  Mr John Nevin

Level of service: 5 stars

"John was very helpfull and efficient in the whole process. Would recommend this dealership." -  Mrs Sharon Parkes

Level of service: 5 stars

"Reg Rai was very helpful, patient and supportive. A first class approach and service was given by Reg." -  Mr Mark Tamplin

Level of service: 5 stars

"Mr David Evans was incredible to work with could not praise him highly enough.​" - Mr Kevin Russell

Level of service: 5 stars

"The criteria for my car hunting was not as easy as walking in a park. Thankfully, I had Johnsons VW Sutton Coldfield's attention, this mission has completed smoothly! My sales representative Mr. John Reddin helped me with his superb professional experience and knowledge also was very thoughtful! I would like to give 6 stars about this experience of purchase." -  Mrs Ingrid Hsu

Level of service: 5 stars

"Thank you to peter hope for going the extra mile to secure the right car​" -  Miss Carol Payne

Level of service: 5 stars

"Always get a 5* service from Matt Bevin he is great to deal with rather like talking to a friend rather than a salesman top man must be our 5 th car from Matt it won’t be the last! " - Mr Brian Wright

Level of service: 5 stars

"John Redfin the salesman we dealt with from start to finish was extremely helpful. Nothing was too much trouble,made our experience of buying our Golf very enjoyable. Also ,we appreciated the time that Jason Roberts took to explain and sort out a Perfect finance package for us. Very professional team.​" -  Mr Paul Wilson

Level of service: 5 stars

"The salesman I dealt with was fantastic. It’s a reflection of the management team Bob and Mark" -  Mr Adam Cartwright

Level of service: 5 stars

"Dave Evans was excellent​" -  Miss Karen Helliwell

Level of service: 5 stars

"Great of you to store the Up while I was ill I am now really enjoying the car.​" -  Mr Michael Farmer

Level of service: 5 stars

"The experience and customer service was top quality’s. Tanisha (the representative) was amazing and offered me the best deal. She deserves 5*​" -  Mr Mohammed Aqib

Level of service: 5 stars

"Great service, just waiting for a couple scratch marks to be fixed!" -  Mrs Shamima Petker

Level of service: 5 stars - Miss Kate Brennan

Level of service: 5 stars

"Excellent service as always. Trust the help and advice we get, always feel like the staff go the extra mile to look after you." - Mr Stephen Davis

Level of service: 5 stars

"Reg was very helpful, provided the information i needed when i needed it and returned calls promptly. really nice guy." -  Miss Zoe Brettle

Level of service: 5 stars​​

"Customer service from start to finish of the process was excellent. Fareed Mulla ensured that I received all necessary information and explained all the processes from purchasing to collecting my new car. " -  Mrs Manjinder Sandhu

Level of service: 5 stars​​ - Mr Luke Williams

Level of service: 5 stars​​ - Mr Ryan Harper

Level of service: 5 stars

"Brilliant service and very helpful excellent sales man Dave" - Mr Christopher Frame