Customer Reviews | Johnsons Volkswagen
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Customer Reviews

Level of service: 5 stars

"Joe Knight was so helpful in setting up my car with VW ‘we connect’ he was very helpful he went beyond his duty to make sure I happy & confident with my car " - Mrs Ann Parker

Level of service: 5 stars

"We were very impressed with all aspects of buying our new car from Johnsons. Matt Iken who sold us the car was a credit to your team. He was professional, knowledgeable and made the whole transaction flow seamlessly. We've bought many cars over the years and Matt was the best salesman we had dealt with by far. " - Mrs Pamela Chiffins

Level of service: 5 stars

"Both Lauren and Dean were very helpful and knowledgeable with any questions I had. This made the whole car buying process enjoyable and less stressful than it could have been." - Mr Sam Kelman

Level of service: 5 stars

"Great service from start to finish, speedy turnaround to get my new car within a week with a tow bar fitted. Special thanks to Dan and Eddie" - Mrs Rachel Dimond

Level of service: 5 stars

"I felt comfortable in all my dealings with John Reddin at Johnsons Sutton Coldfield, not something I can say for every car purchase I have made over the last 40 years! " - Mr David Lawley

Level of service: 5 stars

"Brian was an amazing salesperson, he was helpful, easy to talk to and also assisted me greatly with choosing which car was right for me, he sent me the digital brochure which was a real help, I cannot fault his customer service!" - Mr Alex Tonry

Level of service: 5 stars

"This was my first experience of buying a car from a dealership and I’m now not sure I’ll be buy a car from anywhere else. Rob managed the whole process brilliantly and with such thoughtful consideration and generous in the time he gave to seeing everything through as was needed. The way that any member of staff interacted with us on our visit was to a similar standard too. I am very impressed with the service we received. Thank you again." - Mrs Stephanie Black

Level of service: 5 stars

"The whole team at Tamworth have been most helpful and from the outset we felt that Martin Ray was a very safe pair of hands to guide us through the process. We would certainly recommend Johnson’s VW to our friends who are considering purchasing a new car." - Mr David Johnson

Level of service: 5 stars

"Very satisfied with the customer service provided .Thank you for making purchasing our car such a pleasant experience." - Mrs Janet Gibbons

Level of service: 5 stars

"Anthony Tolley was extremely helpful and professional and a real pleasure to deal with. The whole process was straightforward and we got exactly what we were looking for " - Mrs Lisa Bull

Level of service: 5 stars

"Mark at VW Sutton Coldfield branch was brilliant!So helpful, knowledgable, friendly and informative. I am extremely happy with the service I was provided and over the moon with my lovely new polo. Thanks Mark! " - Miss Alice Carby

Level of service: 5 stars

"Tony Facer was very friendly and helpful in the manner he dealt with me. He was not at all pushy, and although I am rather deaf, for me the whole experience went well. " - Mr Ronald Hayward

Level of service: 5 stars

"I was so happy with my excellent service I received. Peter Hope went the extra mile to make sure I had the correct information and advise me accordingly." - Miss Andrea Yaluma

Level of service: 5 stars

"Matt Martin was extremely helpful and professional when we purchased the vehicle, and gain when we collected the vehicle, keeping us informed throughout the purchase" - Mr Colin Bryant

Level of service: 5 stars

"Arfan Mirza was wonderful, knowledgable, understanding, polite, professional and a credit to your company. He answered all of our questions and nothing was too much trouble." - Mrs Pamela Foy

Level of service: 5 stars

"Tony Facer was exceptional kept me notified the whole way though and great customer service always happy to help with a smile on his face.I will definitely be returning at some point. Thank you Tony " - Mr Harvey Johnson

Level of service: 5 stars

"All the staff at Volkswagen Solihull where extremely helpful and pleasant especially Craig who helped with the purchase of my car, he was down to earth and very knowledgeable. I couldn’t fault any of the service! Craig is a credit to you!!" - Mrs Hannah Panter

Level of service: 5 stars

"Arfan and the team offer exceptional customer service and truly want the best deal for customers. They supplied me with a fantastic car at short notice and did everything possible to get the best possible deal. Highly recommend." - Mrs Samantha Burns

Level of service: 5 stars

"Fully explained all options available to us so we were able to make a reasoned decision, certainly with regards to spec and engines available. We were happy with the product currently owning a VW vehicle. Excellent service - thank you" - Mrs Dawn Somers

Level of service: 5 stars

"I had contacted the sales about what I was looking for (model, and equipment and price area), and he stayed in contact as possible cars became available. He then organised getting the vehicle to Sutton Coldfield for me to test drive; and was very professional in the financial discussions on the vehicle cost and trade in vehicle value. I am a returning customer was treated well, and the buying experience easy and pleasantly conducted." - Mr John Powell

Level of service: 5 stars

"Fantastic customer service throughout the purchase of my new car. Cannot fault anything, very welcoming and dealt with all my questions and enquires promptly and professionally. Thank you. " - Miss Kerry-anne Wootton

Level of service: 5 stars

"Sales guy Dan was extremely helpful and had a quick turn around on the collection of my new car. Dan kept me in the loop the whole time I was waiting, he showed me a technology video, emailed me the brochure, downloaded the apps for me and took me through all the cars features when I collected. Overall very happy with the service provided from VW Tamworth" - Mr Charles Catallo

Level of service: 5 stars

"Arfan is such a lovely gentleman, he really went the extra mile to help me find the right deal. Both my partner and I have gone to Arfan to help us find a car and I will definitely be going back to him next time were looking at a car! Even after I purchased the car and went to pick it up he sat in the car with me for almost an hour showing me how to use everything and setting up my data plug. He is a real credit to your company." - Miss Rhea Wright

Level of service: 5 stars

"I’m so happy with the wonderful customer service I received just recently, this is the second car I’ve bought from you & will be back again in the future. Keep up the marvellous work & thank you very much xx" - Mrs Sarah Shellam

Level of service: 5 stars

"Craig was the best person we have ever had the pleasure of dealing with when purchasing a car. We would 100% come back and ask for him again. Great car and first class service!" - Mr Thomas Martin

Level of service: 5 stars

"Excellent experience, no pressure (which I dislike) easy procedure, all queries expertly put to rest . Everything provided and even when I discovered my log book lost, a call advised me what to do. Everything was handled smoothly and professionally" - Mrs Maureen Walker

Level of service: 5 stars

"I was extremely satisfied with the service I received from Johnsons VW Birmingham. Staff were friendly and listened to what I wanted. The manager, Harps, did their best to find me the right vehicle for my budget. In my experience, this VW garage by far exceeds the service provided by other VW garages. The test drive took place on time in the correct vehicle and model. Appointments were kept on time. The process of purchasing that car was straight forward with no nasty surprises. I was made to feel like a valued customer. Thanks to Harps and Martyn for you assiatnce." - Miss Laura Billings

Level of service: 5 stars

"Really good experience. Phil talked me through the details and options available but with no pressure to make any decisions. I ended up buying new rather than used but the deal was fantastic and I’ve been really impressed by the updates and flexibility around what fits me best " - Mr Ian Horton-Worby

Level of service: 5 stars

"The level of service and attention received from Godfrey was outstanding. Nothing was to much trouble and went to great lengths to satisfy our needs. Very pleased." - Mr Martin Best

Level of service: 5 stars

"Great service, Martin made the whole experience a great one. He was very helpful and put me at ease. He ensured I was ready before buying and made sure I made the right choice. Great guy and is a great asset to your team! Thank you." - Mr Alpesh Mistry

Level of service: 5 stars

"One to one personal approach first class from start to finish plus added surprises " - Mr Robert Jarvis

Level of service: 5 stars

"I thought Stephen Langford was very helpful and knowledgeable. He has made the whole process of buying my new car simple and stress free. The most important thing I would say though was that he listened to what I wanted. Having been to another garage prior to yours who did not listen at all to what I wanted, it was a very important factor that was going to encourage me to purchase a car. Credit to Stephen for this he listened and I purchased." - Miss Michelle Collett

Level of service: 5 stars

"I felt at ease with Lauren and she went above and beyond to accommodate me. Would recommend anyone to see her when they want to buy a new car " - Mrs Sabrina Lucas

Level of service: 5 stars

"Calvin was excellent, responded to my questions quickly and got straight to the best price quickly without the old disappearing to consult the finance manager.... Loved the videos pre pickup. Will come back for my next car." - Mr Michael Lyons

Level of service: 5 stars

"We have previously purchased 4 VW vehicles from our local VW dealer in Telford and I must say that the recent service we have received from Johnsons is far superior ,particularly from LAUREN and HARPS , Lauren went above and beyond to explain all the functions of the new vehicle , taking time to set up my phone and explain how the system interacts . She was brilliant , I can not praise her enough . If only all sales people showed so much attention to detail ." - Mrs Brenda Whiting

Level of service: 5 stars

"It was a pleasure to deal with Rabina at VW in The Bullring, Birmingham. She was professional and friendly, as were all the Johnsons staff. My wife and I are really pleased with our new T-Roc and we were impressed by Johnsons. We will definitely return and wouldn't hesitate to recommend them. What a great idea to have a VW store in a shopping mall!" - Mr Andrew Holloway

Level of service: 5 stars

"Very pleasant experience. Salesman really helpful but not too pushy, we felt able to make the choices we did with the information given and help of Martyn Heard." - Mrs Wendy Barry

Level of service: 5 stars

"Matt Ikin was, as usual, super helpful, efficient and professional. He's the reason we keep returning to Johnsons VW Solihull." - Mrs Jacqueline Corden

Level of service: 5 stars

"Reg was great! He listened to exactly what I wanted and searched suitable cars." - Mrs Chetna Parmar

Level of service: 5 stars

"We found Mark Truman to be extremely professional, knowledgeable and pleasant during the whole process; from initial enquiry, video footage of the car, purchase and handover. My daughter is thrilled with her first car , which was a 17th birthday present from us. So huge thanks to Mark again." - Miss Kate Temperton

Level of service: 5 stars

"Great service provided by a very knowledgeable Craig, nothing left unanswered and all done with a smile! Thank you " - Mr Chris Hall

Level of service: 5 stars

"I found Lauren to be very helpful and honest in helping me make choices about my purchase." - Miss Gillian Wright

Level of service: 5 stars

"It was a pleasure buying my car a couple of days ago from Johnsons. I got unbiased information about the car - definitely no pressure selling. I felt the agent I worked with listened to my needs and, incidentally, was good humoured and helpful throughout. I would recommend Johnsons in Solihull to anyone looking for a good, honest deal." - Mr David Christie

Level of service: 5 stars

"Bal and Steve have been excellent right from the start. Very good customer service, they know how to look after their customers and they show immense respect. Do not hesitate to buy from VW Solihull and you need to ask for Bal!!! :)" - Mrs Nasrene Akhtar

Level of service: 5 stars

"Really pleased with how it was all handled by the same person all the way through. Emma really kept me up to date step by step throughout the process and made it simple and easy to understand" - Mr Joshua Steward

Level of service: 5 stars

"Very friendly and helpful staff, when I collected my. Car they had put if under a cover in the the showroom and had a stand with my name on in front which felt really special" - Mr Steven Blenkinsop

Level of service: 5 stars

"Customer service was excellent without any pressure to purchase." - Miss Barbara Phillips

Level of service: 5 stars

"I was made to feel that nothing was too much trouble and you were genuinely interested in finding out what I wanted." - Mrs Linda Southerton

Level of service: 5 stars

"My mind was set on a Mercedes walking into your show room as I was not a fan of VW. Fred had shown me the vehicle and got me talking about what I wanted from a car. His level service is excellent. The way he handled and met my deadline for the compelition of the sale I was really happy about. I brought the car because it satisfied my mind on what I wanted. I will be returning to VW to buy my upgrade." - Mr Narinder Sungu

Level of service: 5 stars

"Great experience and excellent customer service! Joe went above and beyond and it makes such a difference ..... thank you! " - Ms Andrea Christopher

Level of service: 5 stars

"Fareed was extremely helpful, not pushy but listened to what we wanted." - Mr Simon Cook

Level of service: 5 stars

"Very good service, sourced car that I wanted at a very competitive price. " - Mr William Graham

Level of service: 5 stars

"Martyn was great!!! The whole team did everything super fast and easy for us!" - Mr Stefan Stoykov

Level of service: 5 stars

"The salesman Martin Ray was excellent. He was very knowledgeable and able to answer any questions we had.The whole process was very relaxed and easy to complete. Staff very pleasant and helpful as usual. No hesitation to recommend Johnson's." - Mrs Lesley Hart

Level of service: 5 stars

"Martyn Heard the used car salesman was very polite and understood exactly what I required never pushy always keeping in mind what I required " - Mr Brian Whittingham

Level of service: 5 stars

"As usual very pleasant experience, all questions answered " - Mrs Hazel Hullah

Level of service: 5 stars

"Mr Tulley and the rest of the team at vw were friendly, welcoming and kept me upto date at every step of my order. When I collected my vehicle the wasn’t a question he couldn’t answer about the car and told me I could contact him regarding any other enquiry's about my vehicle. Fantastic service A+++" - Mr James Everett Wood

Level of service: 5 stars

"Really love our new polo it’s a dream! Great customer service from Dan Pratt at Tamworth really nice chap so nice to deal with someone like Dan from the initial enquiry on the phone right through to picking up and driving away, 5 stars for him for definite! We bought our previous polo from Tamworth 6 years ago and had a similar brilliant customer service experience then with Sarah too. Would highly recommend people to use that branch and we’ll be back to buy from you again in future" - Miss Claire Baker

Level of service: 5 stars

"Excellent service from start to finish. Staff very attentive and welcoming. I am so pleased with my new car! " - Miss Lucy Parsons

Level of service: 5 stars

"Aaron was really friendly and helpful. He kept me informed and up to date via both email and phone. Great service! " - Miss Helen Wyatt

Level of service: 5 stars

"Dan was extremely helpful and informative in all aspects of our recent purchase. Very impressed." - Mrs Angela Sutton

Level of service: 5 stars

"First Class personal service. I could not have asked for more. Thankyou." - Miss Lynne Byron

Level of service: 5 stars

"Bal our sales guy was wonderful. He went out of his way to help It made it so easy to purchase the car. Would not hesitate in recommending him or vw to any potential buyers." - Mr Lee Hackleton

Level of service: 5 stars

"Mr Matt Bevan, made applying and ordering my new car a pleasurable experience.. Always keeping me informed when necessary." - Mr Raymond Field

Level of service: 5 stars

"Very helpful staff." - Miss Eloise Beale

Level of service: 5 stars

"Pleasant,friendly service. Easy transition from old car to new. A pleasure to deal with your kind staff." - Mrs Patricia Husted

Level of service: 5 stars

"I am very happy with the service I received in particular James. We did have a slight issue on the registration of the car but he managed this and got me up and running with little fuss and very professional. Not to mention a Nice friendly Guy, would definitely recommend to friends and colleagues." - Mr Sasan Khodadoost

Level of service: 5 stars

"Stephen Langford was very pleasant and explained everything clearly. " - Mrs Maureen Allen

Level of service: 5 stars

"Superb service, James was excellent." - Mr Ross Evans

Level of service: 5 stars

"Friendly professional and personal service provided by Matt throughout the purchase and with returning and trading in our old version. Kept in touch with regular updates with the status and delivery time of the car. Very happy with the service " - Mrs Sarah Mccabe

Level of service: 5 stars

"Sales manager was very helpful and everything was quick and simple." - Dr Rashid Ashraf

Level of service: 5 stars

"Good experience and service as always" - Mr Sukhvinder Ghataore

Level of service: 5 stars

"The salesman michael was calm helpful and provided good service with no pressure or sales tactics We will hopefully purchase from you in the future." - Mrs Kamaljeet Jutlla

Level of service: 5 stars

"I have been searching for a car for 6 months. The only reason I purchased a car from VW Solihull was because of the outstanding service I received from Michael from the moment I walked through the door to the moment I picked up the keys. He could not have been more helpful. I received the best service and guidance I could have hoped for, especially in regard to the technical elements of the car. So very pleased." - Mrs Donna Mooney

Level of service: 5 stars

"Richard made the procedure seem very simple and full of information which helped us made our decision that so much easy" - Mr Kevin Keating

Level of service: 5 stars

"Grant has been so helpful throughout. Not pushy, friendly and helped with any questions even by sending videos. Thank you so much. Your customer service has made the experience 5*" - Miss Rachael Gregory

Level of service: 5 stars

": I have been searching for a car for 6 months. The only reason I purchased a car from VW Solihull was because of the outstanding service I received from Michael from the moment I walked through the door to the moment I picked up the keys. He could not have been more helpful. I received the best service and guidance I could have hoped for, especially in regard to the technical elements of the car. So very pleased." - Mrs Donna Mooney

Level of service: 4 stars

"In competition against two other dealers you won. I think that says it all. " - Mr Philip Andrews

Level of service: 5 stars

"Excellent as usual wish I had returned for my last car I think I will stay with vw in future " - Mrs Alicia Szuler

Level of service: 5 stars

"Good no problems Dan very professional " - Mr David Farnworth

Level of service: 5 stars

"From start to finish we were treated really well by the sales exec Aaron, and his manager Bob. It was a pleasure doing business them again and no doubt we’ll be back when it’s time to update the Volkswagen on the drive! All the staff there are professional, polite and friendly. " - Mr Ron Smith

Level of service: 5 stars

"Dan was brilliant. Explained everything to us and show us different features of our new car to us top customer service" - Miss Jade Munton

Level of service: 5 stars

"Very happy with the service from Matt as always. Very happy with the new car. Smooth transaction, no problems." - Mr Alan Pickford

Level of service: 5 stars

"Aaron and Bob were very helpful and made purchasing my car easy and hassle free." - Mr Dalvinda Kular

Level of service: 5 stars

"Martin was extremely helpful with the purchase and I was impressed by his level of knowledge regarding the product and generally about the necessary procedures He clearly explained the somewhat complicated hi tech systems and I as an older women appreciated his non judgemental interaction with me" - Miss Mary James

Level of service: 5 stars

"Very polite from the moment we walked in the showroom. Extended test drive which led us to choose VW as our new car. Martin Ray was extremely helpful and kept us updated until we collected our vehicle which we are over the moon with. A massive thank you from us both!" - Mr & Mrs Atkins

Level of service: 5 stars

"Rob has been dealing with and he was brilliant" - Mr Zaheer Iqbal

Level of service: 5 stars

"The service was brilliant and I love my new car. The salesperson dealing sales was also brilliant and updated us all the way." - Mrs Andrea Hylton

Level of service: 5 stars

"From start to finish, finding the right car, price, helpfulness, communication and handover, the whole experience was excellent. I must mention Liam who was fantastic." - Miss Anne Lee

Level of service: 5 stars

"Knowledgeable sales person who understands my needs " - Mr Mark Slack

Level of service: 5 stars

"Matt was amazing helped me find the perfect car for an excellent price." - Miss Lauren Bartlam

Level of service: 5 stars

"Friendly and helpful staff and Martin was a joy to deal with" - Mrs Wendy Lawton

Level of service: 5 stars

"Phil is a fantastic asset to your company. His customer service skills were excellent.. Phil was friendly, had great knowledge and went above and beyond throughout the entire process. Thank you Phil. We will be coming back to both Phil and VW in a few years for a new vehicle! " - Miss Daniella McInerney

Level of service: 5 stars - Mr Anthony Williams

Level of service: 5 stars

"Travelled long distance as they stocked a very specific vehicle in Golf R Estate. Appreciated the ease for same day turn around including taking my vehicle in p/ex, so I could drive away with the used car purchase." - Mr Basil Hodson

Level of service: 5 stars

"Overall brilliant customer service, sound advice and the sales advisor and team worked extremely hard to get me the car that I wanted. Would recommend to family / friends and plan to continue my business with Mark & CO in future years - thanks again for everything. " - Mr Dale Hughes

Level of service: 5 stars

"Could not fault any part of the buying process " - Mr Michael Aldridge

Level of service: 5 stars

"Lauren was happy to help!" - Miss Chloe Myles

Level of service: 5 stars

"Excellent service throughout. Very courteous and thorough in keeping in touch regarding delivery." - Mrs Iris Napper

Level of service: 5 stars

"I was very pleased with Mark as he managed to find me just the car I wanted with the right spec too. I didn’t have to wait too long to pick it up either." - Mrs Gillian Daniels

Level of service: 5 stars - Mrs Sharon Yale

Level of service: 5 stars

"Exceptional service from start to finish. Grant Riggan from Vw Lawley Middleway went above and beyond to help me choose my vehicle. " - Miss Georgette Edinborough

Level of service: 5 stars

"Liam made the experience easy and not complicated, he worked with me to get within my budget which was exactly what I wanted." - Mr Adrian Allen

Level of service: 5 stars

"Outstanding reports were given to update the progress of the vehicle. Very proud to have chosen volkswagen dealership. Excellent and outstanding customer service. Would like to recommend Peter Hope for his excellence work." - Mrs Shaheen Akhtar

Level of service: 5 stars

"The level of service was outstanding. Dan kept me up to date with information regarding the transportation of my new Polo to the Tamworth branch. He was punctilious in explaining every detail of the car when it arrived, and contacted me afterwards, to check I was happy with my new vehicle. This is my third Volkswagen car and I will continue to purchase VWs in the future." - Ms Nicola Lamond

Level of service: 5 stars

"John was fantastic from start to finish. Kept to his word and was always available.​" - Mr Robinson Soteriou

Level of service: 5 stars

"I have been purchasing new VW's (Passats, Golfs and Polos) through John Reddin at Johnsons for over 20 years now and am always happy with the service he provides. Thank You." - Mr Robert Edwards

Level of service: 5 stars - Mr Terry Grimes

Level of service: 5 stars - Mr Harry Beale

Level of service: 5 stars

"Very professional, fair price, very friendly " - Mrs Ruth Docherty

Level of service: 5 stars

"Excellent customer service from Tony made buying a car so easy.would certainly buy a car off Johnsons again.Seamless service." - Mr Ernest Lane

Level of service: 5 stars

"Service was very friendly and polite and answered all questions I had." - Miss Jordon Whitehouse

Level of service: 5 stars

"I would like to personally thank Tony Tolley for his fantastic customer service he’s very polite & understanding & goes out of his way to fully help his customers & make sure they are completely satisfied with their new vehicles thank you Tony from Mrs Barton." - Mrs Christine Louise Barton

Level of service: 5 stars

"Bal who assisted me with the purchase was very professional and explained everything clearly. He was also very happy to provide advice and guide me through the process." - Mrs Jacqueline Deans

Level of service: 5 stars

"The staff I met were welcoming, friendly & helpful. Lauren was knowledgeable and put me at easy during the test drive. I've had a good experience so far. Thank you!" - Mrs Sandra Blake

Level of service: 5 stars

"Mathew made the whole transaction from test drive to driving my new polo GTI out of the show room a real pleasure I would like my personal thanks to be passed on to him. Regards Daniel Mason" - Mr Daniel Mason

Level of service: 5 stars

"Anthony tolley was excellent gave me a great deal and kept me informed all they way through process i would reccomend johnsons to anyone" - Mr Dave Hobley

Level of service: 5 stars

"Godfrey was great. The way the number plate issue was fixed was amazing" - Mr Sean Culey

Level of service: 5 stars - Mr Benjamin O’Malley

Level of service: 5 stars - Miss Ella Gregory

Level of service: 5 stars

"Rob Masters was excellent from start to finish. " - Mr Sean Culey

Level of service: 5 stars

"Faultless buying experience, easy to deal with sales team and the car was immaculately presented. Will recommend this branch to family and friends." - Mr Matthew Humphries

Level of service: 5 stars - Mr Marian Maciuca

Level of service: 5 stars

"Matthew Martin was really helpful and made the experience of buying a used VW a pleasure, can’t speak highly enough of this dealership." - Mr Trevor Wallace

Level of service: 5 stars

"Exceptional covers my experience with yourselves. Martin was very thorough on all stages, he explained all aspects of the car making it easy to understand & absorb. I am very impressed with your service, staff & especially Martin. And the car is fabulous. Thank you." - Mrs Marjorie Bennion

Level of service: 5 stars - Miss Eleanor Beattie

Level of service: 5 stars - Mr James Lavery

Level of service: 5 stars

"Excellent service from start to finish." - Mrs Maqsood Begum

Level of service: 5 stars

"Excellent quality of service. Attentive approachable staff who had plenty of time to answer my queries and help me to select the best options for my driving and transport needs" - Dr Clare Drakeford

Level of service: 5 stars

"Everything was explained by Martyn Herd clearly. He disgused the gap insurance and all the other available products." - Mrs Balbir Kaur

Level of service: 5 stars - Mr Kieran McNulty

Level of service: 5 stars - Mr Anthony Clarke

Level of service: 5 stars

"A good experience" - Mr Steven Wightman

Level of service: 5 stars - Mrs Heather Mclachlan

Level of service: 5 stars

"Very professional service and handover. Would highly recommend." - Mr James Darwin

Level of service: 5 stars

"I was really impressed with the service I received. Very helpful, friendly and extremely professional." - Miss Gloria Plumb

Level of service: 5 stars

"We had a great experience at Birmingham VW, from the welcoming staff to the manager and the sales exec that dealt with our purchase. Not one problem and a good deal was quickly finalised!" - Mr Ron Smith

Level of service: 5 stars

"Prompt and extremely professional and courteous service received from Craig Richardson and the rest of the team during the purchase of my new Golf. Very happy and would recommend to others based on my experience." - Mrs Jacqueline Wood

Level of service: 5 stars

"As always Matt Iken handled the vehicle hand over in a very professional manner." - Mr Stuart Isaac

Level of service: 5 stars

"It was a very pleasurable purchasing experience. I was very well looked after throughput the whole process and I particularly welcomed the introduction to all the technical aspects of the car. The gift and flowers were a delightful surprise and the phone call the next day to check on how I was likening the car was very touching." - Mrs Julianna Hall

Level of service: 5 stars

"As always excellent, professional, friendly 5* service!!" - Mrs Kerry Gunner

Level of service: 5 stars

"Can I just thank Peter and Bob for their amazing and friendly service" - Mr Yakub Cherif

Level of service: 5 stars

"Stephen Langford really helped me with my purchase. " - Miss Lucy Forde

Level of service: 5 stars - Mrs Kerry Lyon

Level of service: 5 stars

"The salesman was very accommodating and a pleasure to have worked with in when we purchased our vehicle. " - Mr Michael Hobday

Level of service: 5 stars

"I have purchased 2 Golf match autos since 2017. The cars are a dream to drive and surprisingly economical . I have always found the build quality to be superb and to date have had no problems with the reliability of the vehicles. I purchased my first vw on the recommendation of my son ( he has purchased 3 cars to date) who assured me that the customer service offered by one of the sales team was second to none. He was not wrong and I cannot speak more highly of him. As long as he remains at the dealership I believe I will continue to use it for future purchases." - Mr Michael Pillinger

Level of service: 5 stars

"Rej was really helpful and lovely throughout the whole experience" - Mrs Alexandra Anderson

Level of service: 5 stars

"Great service and attention as always. Went the extra mile to match a great new car with our budget." - Miss Eleanor Shaw

Level of service: 5 stars - Miss Sarah McPherson

Level of service: 5 stars

"The salesperson (Micheal Seabrook) was very professional,polite and explained things clearly. Overall a very pleasant experiance" - Mrs Angela Hughes

Level of service: 5 stars - Miss Samantha Bird

Level of service: 5 stars - Dr Natasha Ratnaraja

Level of service: 5 stars - Mrs Susan Blythe

Level of service: 5 stars

"Very satisfied with the dealing and purchase of our car, John Reddin was most helpful." - Mr David Brierley

Level of service: 5 stars

"Calvin is a great salesman, service was great went through everything " - Mrs June Smith

Level of service: 5 stars

"Excellent service from receptionist to the sales executives very attentive couldn’t do do enough for use , would definitely recommend them to others A special thank you to Reg Rai he couldn’t do enough for myself and my wife and our grand daughter. During our visit and then the following day to collect our new car." - Mr Alan Bryan

Level of service: 5 stars

"I dealt with Stephen Langford and he was a pleasure to do business with from start to finish." - Miss Susan East

Level of service: 5 stars

"We were allowed time to look at the model car we were interested in, no pushy salesman. When we did require help, the service provided by Dan Pratt was first class. It was worth the hour long trip up to Tamworth." - Mrs Susan McFarling

Level of service: 5 stars

"We were allowed time to look at the model car we were interested in, no pushy salesman. When we did require help, the service provided by Dan Pratt was first class. It was worth the hour long trip up to Tamworth. " - Mr Christopher Field

Level of service: 5 stars

"Great service, welcoming and professional and make the whole process simple and easy." - Mr Kyle Daniels

Level of service: 5 stars

"Dan Pratt at VW Tamworth was extremely helpful, very knowledgable and nothing was too much trouble. He worked hard to find me the best deal possible and managed to get the car ready within a very short amount of time. I would highly recommend Dan at VW to friends and family, 5* service!" - Miss Megan Coopey

Level of service: 5 stars

"Liam has giving us amazing service and has really gone the extra mile to make buy our new E-golf hassle free." - Mr Chris Howells

Level of service: 5 stars

"Easy transaction I would buy another car from Johnsons Volkswagon again in the future." - Mr Stephen Glover

Level of service: 5 stars

"Matthew Green, the Used car sales manager, was outstandingly helpful in taking a great deal of trouble to find us exactly the car we were seeking." - Mr Michael Orlik

Level of service: 5 stars

"Tony was fantastic and made my experience of getting my new Tiguan easy and trouble free with updates on the progress of my order to courtesy calls to make sure I’m ok and the car is alright, he went above and beyond his duties to make me feel valued and comfortable with an amazing personal service, Thankyou Tony, I would highly recommend Johnson’s Volkswagen in Solihull, Great place, Great people and I have my awesome VW Tiguan at the end of a Great journey from order through production to delivery and finally the collection of my new car. Thankyou Johnson’s VW" - Mr Damion Bailey

Level of service: 5 stars

"John was great always returns my calls and always friendly and helpful." - Mr Paul Bemand

Level of service: 5 stars

"Jack Deakin who dealt with us from start to finish was absolutely amazing, he made the entire experience pain free and answered all of our occasionally stupid questions!" - Miss Poppy Wynn

Level of service: 5 stars

"Craig Richardson was an excellent salesman. Very efficient from start to finish and nothing was too much trouble. Very impressed. On initial contact, he rang back straight away which is very unusual but much appreciated. We are thrilled with our new polo. Thank you. " - Mr Edward Previte

Level of service: 5 stars

"Daniel was courteous and professional with a good eye for important detail." - Mr Derek Tewson

Level of service: 5 stars

"Very friendly and helpful staff" - Miss Madeliine Roberts

Level of service: 5 stars

"Martin was brilliant. He made the buying of my new car a dream and nothing was too much trouble. It is because of him I will be returning in a few weeks to get my second car" - Mrs Rachel Cooper

Level of service: 5 stars

"Liam was efficient and personable " - Mrs Gillian Yates

Level of service: 5 stars

"All of the staff at the Sutton branch were very helpful and accommodating however Phil in particular was fantastic - thank you very much! Naomi " - Miss Naomi Radbourne

Level of service: 5 stars

"Great service! Thank you all so much for the help" - Miss Jessica Berkow

Level of service: 5 stars

"Great service and great car!" - Mr Ben Austin

Level of service: 5 stars

"3rd VW in a row, and I can't see it being my last either. Always been treated well and had good experiences with the Tamworth team." - Mr Daniel Willett

Level of service: 5 stars

"The whole experience at Johnsons in Solihull was a very positive experience and we received excellent customer service from Richard Godfrey . All other staff members we came into contact with were very professional and friendly ." - Mrs Sarah Buzzard

Level of service: 5 stars - Mrs Ann Smith

Level of service: 5 stars

"Ihave purchased many car over the years and this was the most professional transaction of all of them. This was not the most expensive car, but i was treated extremly well on all aspects.( Many thanks to Matthew and the general sales manager Eddie Hinks)" - Mr John Riley

Level of service: 5 stars

"Craig was a cut above. Give that fella a raise!" - Mr James Clelland

Level of service: 5 stars

"Michael was courteous and professional and kept me informed throughout the process. I would recommend for my friends and family. " - Miss Jessica Amond

Level of service: 5 stars

"James was very helpful.. And was very professional with us. He made us feel very welcome.. And made us feel relaxed and not pressured in any way. We will recommend James to anyone." - Mr Douglas Phillips

Level of service: 5 stars

"The sales person, Rob Masters, did an excellent job. Provided information when appropriate and politely kept the opportunity moving. Happily changed handover appointment at last minute." - Mr Robert Tyler

Level of service: 5 stars - Miss Sarah Field

Level of service: 5 stars

"Reg was extremely helpful and a great asset to the company." - Mr Ben Orton

Level of service: 5 stars

"Reg was fantastic! He delivered exceptional service above and beyond expectations" - Miss Emilie Ferns

Level of service: 5 stars

"Great service from start to finish and a big thank you for Mark Trueman for making it a easy and great experiece for both me and my wife." - Mr Brian Lawrence

Level of service: 5 stars

"The service I received from Phil Guy at Sutton Coldfield was A1. All options were carefully considered according to my needs even with the short notice given. The very best car was found and at no point did I feel pressure to buy. Top service all in all, including the conversations had with the staff at the branch and the lovely coffee and biscuits provided." - Miss Claire Baker

Level of service: 5 stars - Ms Jane Mclaughin

Level of service: 5 stars

"The member of staff that dealt with me were very friendly polite helpful patient and understanding. He is an asset to the company" - Miss Gertrude James

Level of service: 5 stars

"I am absolutely delighted with my purchase. I started this journey for a vehicle some time ago, that journey has now ended and a new one is about to start. I would like to congratulate Stephen Langford who looked after me through the process. If he is the measure of your staff then, you indeed have a team to be very proud of. Thank you for the excellent service you provided for me. Regards, John Hogan. " - Mr John Hogan

Level of service: 5 stars

"Once again fantastic customer service received. Stephen Langford was very professional in the manner he dealt with the purchase of my Tiguan. A very good experience I had from VW Tamworth, this is my 3rd car from Tamworth. Thank you." - Mrs Jacqueline Mason

Level of service: 5 stars

"Good service from Martin & Eddie in getting my car ready for collection on the day I wanted to pick it up. Very friendly & helpful. Would recommend Tamworth VW " - Mrs Frances Brettell

Level of service: 5 stars

"James could not have been more helpful. Thanks." - Mr Philip Lloyd

Level of service: 5 stars

"Fantastic quality service and delivery thanks very much all best" - Mr Michael Collins

Level of service: 5 stars - Mr Leigh Turner

Level of service: 5 stars

"The best car buying experience I’ve ever had. Rob Masters was superb to deal with making a long distance purchase simple and hassle free. The Solihull dealership was the smartest I visited with the best stock. I would highly recommend. " - Mr Michael Clark

Level of service: 5 stars

"Phil has been excellent" - Mr David Bowen

Level of service: 5 stars

"Service was excellent. Steven was knowledgable and professional." - Mrs Annette Burns

Level of service: 5 stars

"Good experience with a good salesman who provided everything I needed" - Mr Reme Haddock

Level of service: 5 stars

"The service we received from Tony was excellent throughout. The hand over was very thorough. We are very pleased with the car. Thank you very much" - Mrs Margaret Morgan

Level of service: 5 stars - Mrs Helen Rodger

Level of service: 5 stars - Mr Philip Somerfield

Level of service: 5 stars

"I have bought many cars over my motoring years from various dealerships and I can honestly say that dealing with Johnsons at Sutton Coldfield has been the best.Fareed and Emma where both fantastic,I felt confident I was getting the best deal and nothing was too much trouble.Im not local to Sutton Coldfield but it was well worth the trip to gain a better deal.I highly recommend this dealership and would not hesitate to deal with them again .A big thank you. - Mrs Kay Longdon

Level of service: 5 stars

"Martin the sales rep was excellent and so helpful" - Mrs Mandip Samra

Level of service: 5 stars

"Very happy" - Mrs Raluca Plopeanu

Level of service: 5 stars

"Excellent service Richard went above and beyond what we expected and us credit to your company." - Mr Simon Edmunds

Level of service: 5 stars

"Emma was organised, knowledgeable, efficient and listened carefully to what I wanted. Excellent customer service Thank you" - Mrs Elizabeth Hargreaves

Level of service: 5 stars

"We find changing cars a hassle. Having seen a likely car we went to Johnsons VW Birmingham to look at it. Grant Riggon,the salesman, was very helpful explaining the bits that were new to us. (This is our first Audi q2.) A good PX price and a good car in exchange ...so we closed the deal. Before handover I had a problem, Grant was not in but his Manager Matthew Green helped us resolve the issue. Grant brought our new car to Solihull (more convenient for us than Birmingham) for the Handover. Since then he has been available to answer any questions that we have had, even replying on his day off. Excellent customer service." - Mr Ron Toner

Level of service: 5 stars

"No issues apart from waiting time in showroom, but accept you can't help being busy" - Mr RS Projects Projects

Level of service: 5 stars

"Lauren Watson was extremely helpful in guiding us through our purchase and was able to offer speedy delivery. We are very grateful. She has a very capable and trustworthy approach and definitely delivers quality service. " - Mrs Natasha Holland

Level of service: 5 stars - Mr Shaun Swann

Level of service: 4 stars

"Generally a good experience & pleased with our new car. Still a bit confused over some of the features, but will learn, I think. Not always easy to ring you, receptionist answers fine, but calls not always returned." - Mr Ian Kay

Level of service: 5 stars - Miss Nadja Al-muchtar

Level of service: 5 stars

"Grant was extremely helpful, efficient, understanding and accommodating. Fantastic service, especially compared to other VW dealerships we dealt with." - Miss Charlotte Walker

Level of service: 5 stars - Mr Peter Coleman

Level of service: 5 stars

"Knowledgeable, polite, very thorough and extremely happy staff" - Mrs Penelope Easthope

Level of service: 5 stars

"Very happy with the quality of both the car and the service. Lauren managed the buying process brilliantly from start to finish making it as simple as possible for me to get the right vehicle at a great price. Thank you." - Mr Howard Cooke

Level of service: 5 stars

"I would like to thanks James for his excellent service, very personable, patient and helpful. He made the process stress free and we're very happy with our new car!" - Mr Timothy Dodd

Level of service: 5 stars

"Martin excellent sales advice, didn't rush very professional will definitely come back again and recommend to others thank you Martin heard" - Mrs Mohinder Kaur

Level of service: 5 stars - Mr Michael Oliver

Level of service: 5 stars - Miss Lucy Castrell

Level of service: 5 stars

"Bob is the best guy I have dealt with in a number of years and as a family we have bought BMW Mini amd mercs - he is a credit and asset to your business - please can you make sure he is recognised for the level of customer servicehe provided and I would recommend him to all my contacts." - Mr Euan Mcenroe

Level of service: 5 stars - Mrs Harpreet Kaur

Level of service: 5 stars

"The Salesman, Philip Guy was extremely helpful and patient, without any pressure whatsoever. I would not hesitate in recommending Johnson’s to anyone thinking of changing their car. I was extremely happy with the friendly and caring service I received" - Mrs Pamela Dicken

Level of service: 5 stars

"Great service from Aaron and Bob! highly recommend!" - Mr Gurpreet Nandra

Level of service: 5 stars - Miss Daisie Nash

Level of service: 5 stars

"I just like say after buying 4 vw cars from different vw outlets this was by far my best experience Grant the salesperson was on top of is game and made it a pleasure" - Mr Darren Sturdy

Level of service: 5 stars

"Felt that John Reddin the salesman that we dealt with went the extra mile for us, with much patience and understanding. Best car salesman I can remember dealing with!" - Mr Michael Jameson

Level of service: 5 stars

"Very professional. Excellent sales skills. Martin Heard our salesman at Lawler Middleway was excellant. Very patient and very supportive. Great job. Well done." - Mr Thomas Geoghegan

Level of service: 5 stars

"Really happy with the service provided by Emma. Really professional, and already love the car!" - Mr Michael Wilkinson

Level of service: 5 stars

"Great experience and a very professional service thanks" - Mr Mark Baker

Level of service: 5 stars

"I received excellent support with the purchase of my new Polo, John the salesman answered all my questions and there were a few, professionally. I felt no pressure at all and was able to make the best choice for my family with his support. Other car retailers try to pressure buyers and John was the exact opposite. I most definitely recommend Johnson’s, but especially John." - Miss Helen Marshall

Level of service: 5 stars

"James L Amazing member of staff , went above and beyond his job role The communications , The service , Friendly overall never experienced this with any other dealership Thank you so much " - Mr Robert Weir

Level of service: 5 stars

"My brother (motability customer) received fab service. A wonderful team of staff. Matt Bevan was an absolute star. The whole experience was excellent from the initial enquiry to completion of the sale." - Mrs Julie Dale

Level of service: 5 stars

"The salesperson - Fareed - was excellent. He sourced us a car,was attentive,courteous,helpful ,very efficient, and importantly,kept in contact with us throughout,even sending us photos and videos of the car,via e-mail prior to collecting it. We could not recommend him, or Johnson’s, more highly. " - Mr Colin Broome

Level of service: 5 stars

"Very helpful sales men. Kind, considerate, professional and polite..certainly will buy more from VW." - Ms Kauser Khan

Level of service: 5 stars

"Reg was excellent at finding me the right car, and was brilliant with how responsive he was and how much help he provided." - Mr Gurpal Dulai

Level of service: 5 stars

"Excellent service from Fareed at VW sutton, went out his way to find my perfect car! Couldn’t fault the customer service provided" - Miss Aolani Whitehouse

Level of service: 5 stars

"I’ve purchased many VW vehicle over the time but my experience on this occasion was the best by far. Reg the salesman was very professional throughout the sale and purchase of the Tiguan not at all pushy just a good honest transaction." - Mr Roger Wiseman

Level of service: 5 stars

"Had a very good experience overall, the process was very smooth and quick which was important for me. However I did feel a little rushed at times to make a decision and had to ask to be shown other options, the dealer seemed quite keen to sell a particular car. " - Miss Isabel Allison

Level of service: 5 stars

" I found David Evans, Seaton Blake and Dean very helpful, knowledgable and professional. It was a very good buying experience. I feel the part-exchange deal was very fair." - Mr Colin Bradford

Level of service: 5 stars - Mr Toby Powell

Level of service: 5 stars - Miss Yvonne Beuvink

Level of service: 5 stars

"The purchase was made simple with regular up dates and video of my car. I was without transport but I was picked up from my address at a time to suit me on handover day. Although a used car I felt the experience was the same as buying new." - Mr Paul Shepherd

Level of service: 5 stars

"Great friendly service 5 stars" - Mr Daniel Mattison

Level of service: 5 stars - Mrs Rebecca Benson

Level of service: 5 stars - Mr Tauseef Tanveer

Level of service: 5 stars - Mrs Mary Anthony

Level of service: 5 stars

"The sales person took time to explain about the vehicle and also took time to answer my many questions I had a question for another specialist he got that specialist to answer my questions The sales person was very polite and approachable which made for a pleasant experience." - Mr Dandeson Harleston

Level of service: 5 stars

"Thank you, a hassle free experience. Would happily use you again/reccomend Johnsons." - Mr Matthew Denham

Level of service: 5 stars - Miss Shafaq Ashraf

Level of service: 5 stars

"Great service from Matt and Dave." - Mr Thomas Craig Chalmers

Level of service: 5 stars

"At Birmingham VW - Bob the Sales Manager. Steve the Service Manager and Aaron the Sales Consultant have been excellent. They have made buying my new car so easy. Everything has been taken care of by them. Everything was hassle free. Couldn’t of asked for anything better. Thank you" - Miss Laura Burnett

Level of service: 5 stars - Mr Maxim Penter

Level of service: 5 stars

"I would like to thank Reg for helping me through the process and making it easy. Normally when you go to a showroom it’s quiet difficult and you would get put off when the sales man is talking to you about prices. But Reg made me feel at ease as he let me choose the price range I was after and the car I’ve always wanted. Thank you" - Mr Awaas Hussain

Level of service: 5 stars

"Very happy with John who looked after me, explained everything about the car and also inside the car too, so helpful in every way" - Mrs Sarah Wright

Level of service: 5 stars - Mr Victor Merticaru

Level of service: 5 stars

"I was really pleased with the level of service that I have received, especially from Aaron Jheer who has been fantastic throughout. Very professional and friendly." - Miss Sarah Roberts

Level of service: 5 stars

"Kept informed from start to finish by Martin ,smooth transaction." - Mr Steven james Quinn

Level of service: 5 stars

"Lauren made the whole process very smooth and clear." - Mrs Faith Gitonga

Level of service: 5 stars

"Really helpful seller" - Mr Connor Ennis

Level of service: 5 stars

"Reg was brilliant he went above and beyond from the initial contact I had with him! Lauren was brilliant as well. Such a friendly and welcoming environment. So glad I went with VW Birmingham as they truly respect the customer and put you at ease with the whole experience." - Miss Rea Abbott-Huckin

Level of service: 5 stars

"Excellent, personalised service as always. Good rapport with the sales team who go the extra mile to nurture loyalty and ensure repeat business relationships. " - Mrs Anthea Lane

Level of service: 5 stars

"Martyn Heard to be thanked and commended for good service" - Mr Clive Box

Level of service: 5 stars

"Excellent service from purchasing my car to collecting it. Staff are professional, polite, friendly and knowledgeable. The sales person helped me to choose the right car to meet my and my family's needs." - Miss Jayne Copper

Level of service: 5 stars

"Great professional staff - Martin Heard is fantastic at his job and I will be a lifelong customer. I am already telling friends and family about your great service." - Mr Glyn Marston

Level of service: 5 stars

"Great service and car delivered on time." - Mr Christopher Hodges

Level of service: 5 stars - Mr David Ellis

Level of service: 5 stars

"I was very pleased with the level of professionalism that I received when purchasing my vehicle from VW and would highly recommend them to friends and family in the future." - Mr Mohammed Islam

Level of service: 5 stars - Mr David Mair

Level of service: 5 stars

"James relaxed informed and professional approach turned a casual passing information gathering trip into a sale." - Mr Adrian Roche

Level of service: 5 stars

"Bob & Peter have been great through the process of buying both this vehicle and my last one. This isn't my most local dealer but due to the friendliest of the people and the clear interest they have in customer service is what has and will keep me coming to this dealership." - Mr Michael Titley-Harris

Level of service: 5 stars - Mrs Brenda Thompson

Level of service: 5 stars

"Perfect amount of help without being overwhelming." - Mr Scott Binstead

Level of service: 5 stars

"John Reddin was a friendly and kind sales advisor who always made sure I was well looked after and felt at ease whilst in his presence" - Miss Niamh Fitzpatrick

Level of service: 5 stars

"I feel that my son & I have come away very happy." - Mr Jose Miranda

Level of service: 5 stars

"Matt was extremely knowledgeable and helpful throughout the whole process of purchasing my car, keeping me up-to-date every step of the way and following up after I took delivery of the car to check everything was OK." - Miss Jill Whitehouse

Level of service: 5 stars

"Very welcoming, informative and professional" - Mr Tyler McCurry

Level of service: 5 stars

"We have known John Reddin for many years and purchased a number of cars from him. He is always reliable, helpful and patient. " - Mrs Mary Johnson

Level of service: 5 stars

"This is the second time I am buying a car from Johnsons and I can say with absolute certainty that this has by far been the best car buying experience. I have bought several new and used cars over the years from many dealers and Emma made sure that my car buying experience was the best. She did not unduly push me into making any decisions and I was fully informed of next steps through every step of the way. Thank you Emma for your approach to selling cars. Truly appreciated." - Mr Bensley Selvan

Level of service: 5 stars

"Very helpful,polite and cheerful.a pleasure to be served by her" - Mr Darren Ormrod

Level of service: 5 stars

"James put me at ease, and I felt the transaction was very smoothly done. Thank you for making buying a car a happy hassle free time." - Mrs Irene Hughes

Level of service: 5 stars

"We chose to come back having moved from Birmingham to Herefordshire. This was due to Matt, he does not hard sell, which we hate. He is honest and helpfull. All we want is a reliable car, no frills and he understands that. We were happy to return" - Mr Martin Richards

Level of service: 5 stars - Mr Max Cowley

Level of service: 5 stars

"John was a very helpful salesman explaining all details regarding the Polo" - Mr Anthony West

Level of service: 5 stars

"Matt is a great person always helpful never pushy & i value his advice on cars. He helped my Dad with his Mobility cars & I will always be grateful for that. I will ask for him on any future purchases very professional & a top guy." - Mrs Jane Parkes

Level of service: 5 stars

"Excellent service, was looked after amazing! the staff couldn't do enough for me." - Miss Jodie Godwood

Level of service: 5 stars - Mr Bradley Turner

Level of service: 5 stars

"The polo was available with the options I ordered within the expected time frame . The salesman ,John Reddin was knowledgable and helpful. " - Mr David Perks

Level of service: 5 stars

"John was a very helpful salesman explaining all details regarding the Polo" - Mr Anthony West

Level of service: 5 stars

"Excellent service, very happy with the car" - Mrs Sarah Wragg

Level of service: 5 stars

"Could not be happier with the service i received" - Mr Gerard Murphy

Level of service: 5 stars

" Special consideration must be given to Reg Rai who was very welcoming, excellent in how he assisted me to find the right car instead of me settling for something I didn't want. Went out of his way to ensure car was sorted within 24 hours from initial quote to pick up of the car." - Mr Sajawal Javed

Level of service: 5 stars

"Salesman went out of his way to be helpful and clear. I was impressed with all aspects of his dealings with me. " - Ms Catherine Lacey

Level of service: 5 stars

"Fantastic service from Reg throughout the process, from initial contact through to driving away with the car. First class." - Mr Jeff Lane

Level of service: 5 stars - Mr Adam Tustin

Level of service: 5 stars

"Not a car person in general so was really pleased with how James took me through what would be better suited for me and my circumstances, handled really professionally." - Mr Daniel Wilkes

Level of service: 5 stars

"Had excellent service from James through from initial discussions, test drive, discussing the deal and process and details about the car. Hope that level continues as part of after sales help and extra Insurances discussions" - Mr Alexander Cowley

Level of service: 5 stars

"The transfer has so far been a smooth painless transition. We've been kept up to date through out. Friendly and helpful staff Thank you " - Mr Craig Sterling

Level of service: 5 stars

"From the moment my wife and I walked into the dealership we found that James was a very helpful and knowledgable salesman. There was no hard sell involved, and his manners and friendly nature are a credit to your company. Everything was explained clearly to us and he could answer all of the questions that we asked of him. Having had a previous bad experience at another local VW dealership it was a breath of fresh air coming into Johnson’s, so much so that we purchased two vehicles in one visit. Thank you once again and we look forward to purchasing further vehicles from you in the future." - Mr Graham Turner

Level of service: 5 stars

"Brilliant experience. Highly recommend to others." - Miss Iqsha Ahmed

Level of service: 5 stars

"Grant was knowledgeable and patient. Thank you very much." - Mr Carl Lucas

Level of service: 5 stars

"Excellent customer service from start to finish by Aaron Dean & Pete" - Miss Michelle Read

Level of service: 5 stars

"My experience with this companys was one if the best i have to do a deal with they helped me to choose the car i wanted and i am very happy. " - Mrs Mageesha Hussain

Level of service: 5 stars

"Philip Guy who dealt with us from the beginning was the most helpful person in every way that we have ever had throughout the years of having motability vehicles. Every question we had he informed us with honesty and truthfull answers. We are extremely pleased with our new vehicle and it drives like a dream. We shall certainly recommend yourselves. Thank you for all your excellent care and kindness given. " - Mr Ernest Bishop

Level of service: 5 stars

"Zack was very professional and I appreciated how he tailored his discussion with me to meet my personal needs rather than a corporate approach." - Mrs Ruth Pearce

Level of service: 5 stars

"Good knowledgeable sales team​." - Mrs Annette Bird

Level of service: 5 stars

"I cannot fault the fantastic experience and customer service, provided by Martyn. He was extremely courteous, very welcoming and offered great clarity during the entire process. Without any hesitation, would welcome to do business with Martyn and Volkswagen again!" - Mr Harish Purba

Level of service: 5 stars

"The service I received by everyone was excellent. Reg Rai was very efficient and patient. He spent a long time finding me a suitable car and very helpful in showing me everything when I collected it. " - Mrs Vivienne Arrowsmith

Level of service: 5 stars

"I dealt with fareed He was very professional and really didn’t push me but offered different vehicles and was more than happy for me test drive. Once I picked my car he made sure it was spotless and made the transition very easy. It’s a fantastic car exactly what I wanted and I would highly recommend fareed and the garage. Many thanks" - Miss Shelley Wright

Level of service: 4 stars - Mr Tony Ashworth

Level of service: 5 stars

"Fantastic deal on my car and amazing customer service. I will definately be recommending volkswagon birmingham to friends and family. " - Mr Richard Askins

Level of service: 5 stars - Miss Demi Simpson

Level of service: 5 stars

"From initial enquiry through to leaving the showroom with my new car, all aspects of the transaction were handled in an extremely satisfactory and efficient manner." - Mrs Vivienne Arrowsmith

Level of service: 5 stars

"Everyone soo helpful" - Mr Cavan Meredith

Level of service: 5 stars

"I must say that I have never experienced customer service like I received from David Evans. I haven't been the easiest customer, especially when I had to wait longer than I thought to sign for the car. But Davids patience, calm, and his manner gave me peace at a time where I needed to not feel added pressure. He accommodated my needs, was honest and upfront, and he showed a genuine interest in me and what I do. He has been very helpful, supportive and made the experience of getting a car stress free.​" - Mr Matthew Stone

Level of service: 5 stars

"Excellent service through out. No pressure sales and very eager to please" - Mr Richard Askins

Level of service: 5 stars - Mrs Sonia Thomas Boyle

Level of service: 5 stars

"Great customer service given by Grant. This is the second time we have purchased a vehicle from him. " - Mrs Sarah Stevens

Level of service: 5 stars

"I initially rang up to test drive the new T cross, they were very helpful on the phone and a few days later I drove one! And the same day I bought it! I was looked after by James, who kept in contact whilst I was was waiting for the car. He was knowledgeable and always approachable. " - Miss Rebecca Allen

Level of service: 5 stars

"Many thanks in particular to John Reddin and Jason for exceptional customer service. They are a credit to the business. " - Mrs Lorraine Angus

Level of service: 5 stars - Miss Catherine Davis

Level of service: 5 stars - Mr Joshua Storer

"Outstanding customer service"

Level of service: 5 stars

"I was very happy with all aspects of my experience, from my first phone call through to taking delivery of my vehicle, and beyond. Nothing was too much trouble, and I felt I was a valued customer. " - Miss Jenny Vaughan

Level of service: 5 stars

"John Reddin is absolutely brilliant, put all my needs first and represented your company brilliantly. I would highly recommend him as a point of contact." - Mrs Louise Hope

Level of service: 5 stars - Miss Lavena Basra

Level of service: 5 stars

"Thank you to Robert on the motability department excellent service. Went to see a mercedes and bmw previously but his customer service skills was excellent." - Mrs Sughra Bibi

Level of service: 5 stars

"Fareed was absolutely amazing from start to finish, If it wasn’t for him we would not have purchased the vehicle. I have use this garage before, but wasn’t happy with the service, but this time Fareed was so helpful and attentive. His a great asset to the company." - Mrs Subrina Choudry

Level of service: 5 stars​ - Mr Cheval Hewitt

Level of service: 5 stars

"Was brilliant very helpful, John Reddin was amazing" -  Mr Joseph Bennett

Level of service: 5 stars​ - Mr Joe Recci

Level of service: 5 stars​ - Miss Venisha Roberts

Level of service: 5 stars

"As usual John Reddin was extremely helpful and made sure everything ran smoothly. This is the second car I have bought through him but it may not be the last one" -  Mr Derek Saxty

Level of service: 5 stars

"Everything has been Fantastic as it has been for the past several experiences of purchasing my new cars." -  Mr Martin Hughes

Level of service: 5 stars

"We received excellent customer service from James. From start to finish he advised us on our VW purchase which we found really helpful." -  Mrs Jacqueline Dougan

Level of service: 5 stars

"Zackariya Maan was wonderful, extremely helpful and kept me up to date every step of the way!" -  Miss Amber Murray

Level of service: 5 stars

"Lauren Watson made our options and purchase of our new car so easy and she was so professional with customer care​" -  Mr Rick Trice

Level of service: 5 stars

"Excellent service from start to finish​" -  Miss Clare Major

Level of service: 5 stars

"Great experience knowledgable staff, but more importantly for us there was no pressure or awkward moments.​" -  Mr Kevin Burgess

Level of service: 5 stars

"Zack was excellent, we were thoroughly impressed with the service and thrilled with our new Up​" -  Miss Georgia Kelly

Level of service: 5 stars

"Extremely pleased with the service, Matt was very friendly, helpful and professional. He answered all our questions and even collected us from home so we could drive the new car home.​" -  Miss Naomi Hunter

Level of service: 5 stars

" I found the whole process of ordering to picking up my new car was handled excellently by Zack.​" -  Miss Jodi Patience

Level of service: 5 stars

" Excellent service from start to finish.​" -  Mr Robert Rees

Level of service: 5 stars

"Excellent customer service. Very happy with my recent purchase." -  Miss Selina Begum

Level of service: 5 stars

"The customer service from Matt was above and beyond . He made us feel at ease and gave us the best advise . The staff are friendly and approachable . The quality of cars and care that is provided is outstanding . The communication was 100% . Very pleased with purchase and they way we have been treated . Thank you .​" -  Mr Khalid Kabha

Level of service: 5 stars

"John was an excellent sales rep and had heard many good thing's from others about Johnsons.​" -  Mr Robert Williams

Level of service: 5 stars

"Felt very welcome, Arron the sales representative was fantastic very thorough and helpful, even following up as the car was a suprise for my wife." -  Mr Ian Simcox

Level of service: 5 stars

"My wife and I found all of the staff across the team, very friendly and efficient in their approach. Nothing was too much trouble and they went the extra mile to ensure our experience was a positive one.​" -  Mr Lyndon Smith

Level of service: 5 stars

"Great experience knowledgable staff, but more importantly for us there was no pressure or awkward moments.​" -  Mr Kevin Burgess

Level of service: 5 stars​ - Dr Bijal Okafor

Level of service: 5 stars

"A pleasant, stress free experience with Philip Guy’s help. He was able to understand just the kind of car I was looking for and managed to sort out the whole process in a very short period of time. Thank you Phillip!​" -  Mrs Veronica Birkett

Level of service: 5 stars

"Our overall experience was exceptional. Sales advisor Arfan Mirza was extremely great when it came to helping me and my sister choose the type of car we wanted. We would definitely recommend going to see him if you are looking to buy a car at Johnson’s Volkswagen!" -  Miss Sandeep Kalsi

Level of service: 5 stars

"From start to finish buying our new vw from you was a pleasure .Nothing was to much trouble for your staff.We were treated with dignity and respect." -  Mrs Susan Jennings

Level of service: 4 stars

"My interactions with Arfan, Dean and Zack have all been positive from the start. They have strived to answer any questions which I have had (and there have been a few!). The handover on Sunday 19th May, in itself was efficient and Zack answered all of the questions I had. The car was really nice. Unfortunately, after we had finished the handover, we went to get into the car, which was in the Johnsons car park, and there was a small dent already in the rear passenger side door. Luckily we spotted it as we walked towards the car and went back in to tell Zack. He was very apologetic and said he didn't know how or when this had happened. He called out the service manager to look at this and they agreed that this would be rectified by sending someone out to fix/repair this at my home. Considering the car had been prepared in the days prior to my arrival, I am disappointed that this was not spotted by anybody involved in the process. Unfortunately, Zack has, unexpectedly been off work Monday and Tuesday and I am hoping to speak with him tomorrow about this and a couple of other things." -  Mr Christopher Rowe

Level of service: 5 stars

"This is my second purchase from Johnsons Volkswagen, and the purchase trouble free. Sales Adviser John Reddin was very helpful in finding a car that suited my needs and my budget, whilst also ensuring a smooth transition between my old arrangement and my new one." -  Ms Laura Lewis

Level of service: 5 stars

"Excellent service, salesman very polite, helpful and informative as to when I would receive my car." -  Miss Kathrine Bentley

Level of service: 5 stars

"Excellent customer service from the sales executive Mr Arfan Mirza as nothing was to much trouble. This enabled a smooth and stress very purchase. He responded immediately to any requests or questions which gave us confidence when buying our new car. Other staff we were introduced were also very helpful and professional." -  Mr Dale Guest

Level of service: 5 stars

"Your sales executive (Phil Guy) was excellent keeping me up to date through the whole purchase period. As a retired General Manager, I would have him in my sales team without hesitation (and twice on sunday)" -  Mr Malcolm Jones

Level of service: 5 stars

"Always looked after" -  Mr Trevor Andrews

Level of service: 5 stars

"I was extremely pleased with the service provided by Bob Sandhal and Zachariah Mann. Very professional and helpful. They did not make us wait too long and went the extra mile and as a long time customer it deeply satisfies me to know they take care of me and my needs. Even my son is considering to purchase his next car from volkswagen as a result of this service he witnessed whilst accompanying myself. This is an example of perfect customer service." -  Mr Abdul Rehman

Level of service: 5 stars

"Emma and James went above and beyond to secure the car I wanted- Thank you!" -  Miss Heather Ford

Level of service: 5 stars

"Was made to feel welcome from the moment we walked through the door by all the staff in the show room. The sales man - James , answered all our questions in a very professional manner and gave us great customer service. In my opinion he is an asset to the company. I have no negative comments to make what so ever and I am very pleased with the car. I would definitely recommend Johnsons Volkswagen. " -  Mr Anthony Travers

Level of service: 5 stars

"My buying experience was good with our sales executive John Reddin being informative, patient and knowledgeable. He answered all my questions and was good humoured." -  Mrs Ann Bird

Level of service: 5 stars

"Very positive from start to finish. Peter, Aaron and Bob all looked after me well and were very helpful when I had any queries or issues. Although Peter was not there when I collected my car, Aaron was friendly and approachable and answered my queries in the best possible way" - Miss Cassandra Porteous

Level of service: 5 stars

"Arfan was absolutely fantastic and couldn’t have been more helpful. He was very patient and polite and nothing was too much trouble." -  Mrs Sharon Peedell-Pandya

Level of service: 4 stars

"A positive experience in purchasing my vehicle. There were no long delays, cajoling or unnecessary waiting around. Staff were helpful. (Only negative is you are able to hear the salesperson and customer/s at the adjacent table.)" -  Mrs Marciana Miller

Level of service: 5 stars

"Very friendly and helpful sales manager." -  Dr Dirk Hermans

Level of service: 5 stars

"I am very pleased with the excellent sale experience provided by your colleague John Reddin. He was able to answer all our queries without being in any way 'pushy' & this is much appreciated." -  Mr Terry Lockwood

Level of service: 5 stars

"John Reddin made the purchase of the vehicle an absolute pleaseure. John manages to achieve a great balance between professional and personable with humour and warmth." -  Miss Victoria Bathurst

Level of service: 5 stars

"Jason and Matt could highly recommend there customer service first class thanks both" -  Mr Dean Saunders

Level of service: 5 stars

"Zack was very helpful after I asked to stop my polo to an up as I found the polo to big for me after only 2 weeks." -  Ms Rosemary Ferguson

Level of service: 5 stars

"Fareed was supportive with choosing the right car for us." -  Mrs Karen Guice

Level of service: 5 stars

"A truly excellent experience, with a vehicle review/test-drive, part exchange value confirmation all completed within 90 minutes. All with no pressure (but plenty of laughs!) - a special thanks is definitely due to John Reddin, who is a real star at VW Sutton Coldfield!" -  Mr Gurvinder Paneser

Level of service: 5 stars

"It was wonderful experience and Reg Rai helped a lot." -  Mr Mylvaganam Thayalan

Level of service: 5 stars

"Great people with experience" -  Mrs Saleem Ali

Level of service: 5 stars​ - Mrs Asyia Latif

Level of service: 5 stars

"Fareed made the whole experience straightforward, with help, support and information at every stage. Thank you​" -  Mrs Judith Ryan

Level of service: 5 stars - Mr Adam Evans

Level of service: 5 stars

"Great support from James configuring and ordering my new car. Highly recommended." -  Mr Peter Henson

Level of service: 5 stars​​ - Mr Ross Palmer

Level of service: 5 stars

"Very happy with the service and as a repeat customer of Matt Beavan’s we even travelled to this garage to deal with him.​" -  Mr Richard Monksmith

Level of service: 5 stars

"Absolute pleasure being in the showroom and dealing with your staff especially Matt Bevan who went above and beyond for me with this vehicle" - Mr Michael Robinson

Level of service: 5 stars

"Very helpful polite and overall very good customer service Thank You​" -  Mr John Nevin

Level of service: 5 stars

"John was very helpfull and efficient in the whole process. Would recommend this dealership." -  Mrs Sharon Parkes

Level of service: 5 stars

"Reg Rai was very helpful, patient and supportive. A first class approach and service was given by Reg." -  Mr Mark Tamplin

Level of service: 5 stars

"Mr David Evans was incredible to work with could not praise him highly enough.​" - Mr Kevin Russell

Level of service: 5 stars

"The criteria for my car hunting was not as easy as walking in a park. Thankfully, I had Johnsons VW Sutton Coldfield's attention, this mission has completed smoothly! My sales representative Mr. John Reddin helped me with his superb professional experience and knowledge also was very thoughtful! I would like to give 6 stars about this experience of purchase." -  Mrs Ingrid Hsu

Level of service: 5 stars

"Thank you to peter hope for going the extra mile to secure the right car​" -  Miss Carol Payne

Level of service: 5 stars

"Always get a 5* service from Matt Bevin he is great to deal with rather like talking to a friend rather than a salesman top man must be our 5 th car from Matt it won’t be the last! " - Mr Brian Wright

Level of service: 5 stars

"John Redfin the salesman we dealt with from start to finish was extremely helpful. Nothing was too much trouble,made our experience of buying our Golf very enjoyable. Also ,we appreciated the time that Jason Roberts took to explain and sort out a Perfect finance package for us. Very professional team.​" -  Mr Paul Wilson

Level of service: 5 stars

"The salesman I dealt with was fantastic. It’s a reflection of the management team Bob and Mark" -  Mr Adam Cartwright

Level of service: 5 stars

"Dave Evans was excellent​" -  Miss Karen Helliwell

Level of service: 5 stars

"Great of you to store the Up while I was ill I am now really enjoying the car.​" -  Mr Michael Farmer

Level of service: 5 stars

"The experience and customer service was top quality’s. Tanisha (the representative) was amazing and offered me the best deal. She deserves 5*​" -  Mr Mohammed Aqib

Level of service: 5 stars

"Great service, just waiting for a couple scratch marks to be fixed!" -  Mrs Shamima Petker

Level of service: 5 stars - Miss Kate Brennan

Level of service: 5 stars

"Excellent service as always. Trust the help and advice we get, always feel like the staff go the extra mile to look after you." - Mr Stephen Davis

Level of service: 5 stars

"Reg was very helpful, provided the information i needed when i needed it and returned calls promptly. really nice guy." -  Miss Zoe Brettle

Level of service: 5 stars​​

"Customer service from start to finish of the process was excellent. Fareed Mulla ensured that I received all necessary information and explained all the processes from purchasing to collecting my new car. " -  Mrs Manjinder Sandhu

Level of service: 5 stars​​ - Mr Luke Williams

Level of service: 5 stars​​ - Mr Ryan Harper

Level of service: 5 stars

"Brilliant service and very helpful excellent sales man Dave" - Mr Christopher Frame