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Volkswagen Retail Manager - Stoke

Johnsons Cars are one of the UK’s leading independent Franchise Dealership Networks, with 48 multi-award winning Dealerships across the UK. Established in 1999 we have grown rapidly to represent a variety of global car manufacturers with 15 marques in total ranging from Volkswagen to Volvo, Honda, Toyota Lexus and Mazda to Fiat, Fiat Professional, Jeep, Hyundai, Seat, Alfa Romeo, Abarth, Skoda and Ford.

At Johnsons Cars, we maintain the highest standards of professionalism and integrity at all times and recruit to deliver excellence in customer service with our expertise and enthusiasm. We have a fantastic opportunity available across our network and are looking for motivated, enthusiastic and committed individuals to join our team.

We require a Retail Manager of the highest calibre to head up our busy Volkswagen Dealership in Stoke. We offer a superb opportunity to the right person who is able to demonstrate a successful and stable track record (ideally within the automotive industry although not necessary as full training will be provided).

Role and Responsibilities:

  • To provide the highest levels of customer service by providing a knowledgeable, courteous, responsive and efficient service, projecting the quality image of the brand and the Company
  • To ensure all customer expectations and requirements are exceeded throughout the interactive experience
  • Manage customer’s relationship throughout the process, managing the order, administration (Invoicing, Tax etc..), stock and car preparation after your customers have concluded the sales process with the Dealership Sales Team (based at the local Sutton Coldfield Volkswagen Dealership)

The ideal candidate will:

  • Have extensive experience in a customer management environment, either in a managerial position in a retail experience (high street sales manager, floor manager or similar) or in a retail or corporate customer account management environment (B2B or B2C is fine).
  • Alternatively, we are interested in speaking to candidates from the Retail Automotive Industry who feel they have the right skill sets for this position.
  • Be focussed on delivering the highest standards of customer service and have a real enthusiasm for the technologies and product range from Volkswagen.
  • Ideally hold a minimum of 12 months, successful track record in a customer facing, target driven sales environment (however not essential as full training will be provided).
  • Be exceptionally organised and process driven, with the ability to manage a wide range of administrative tasks.
  • Hold a valid UK driving licence.

The successful applicant will be highly motivated, efficient and organised. You must be used to working in a competitive and process driven environment and possess excellent communication, administration and customer handling skills.

This position will be provided with a competitive remuneration package.

Are you frustrated at being unable to realise your full potential in your current role? If you feel up to the challenge and have the relevant experience and ability we are looking for APPLY TODAY!

Ref: JC706

Working Hours
Location Johnsons Volkswagen Stoke
Salary COMPETITIVE
Benefits
Closing Date 01/10/2020
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