Motability Scheme customers in the Solihull area can be sure they are receiving an award-winning customer experience when they visit Johnsons Volkswagen Solihull, who have just won an award for their partnership with the Motability Car Scheme. This accolade is part of a programme of awards run by Motability Operations, to recognise and reward outstanding customer service provided by local Motability dealerships.
The Dealer Awards programme is designed to reward best practice and ensure all Motability customers receive exemplary customer experience across the Motability Scheme’s national dealer network. The Awards are judged on how a dealer delivers the Scheme to customers, which is assessed by customer feedback and reviews of their performance.
James Horne, Dealer Partner Relationship Manager, at Motability Operations Ltd, commented: “The focus of these awards is to thank our dealer partners for providing a consistently positive customer service experience, after all, they are often the first point of contact for our customers. It’s important for us to recognise our dealer partners who go above and beyond when representing the Motability Scheme and highlight those who are setting a great example of how to do it well, like Johnsons Volkswagen Solihull. Many congratulations to them on their award.”
The Motability Scheme is available to anyone who receives the Higher Rate Mobility Component of the Disability Living Allowance, the Enhanced Rate Mobility Component of the Personal Independence Payment, the Higher Rate Mobility Component of Child Disability Payment (Scotland), the War Pensioners’ Mobility Supplement or the Armed Forces Independence Payment.