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Coronavirus update: Information for Motability customers

Ever since our dealership closures in response to the UK lockdown, we have been endeavouring to answer your questions about driving during this period of uncertainty. Our last article focused on aspects such as refuelling, breakdowns, MOT tests, and more.

We understand that our Motability Scheme customers might be anxious about certain aspects of their lease, as many of these are usually handled by dealerships. That’s why we wanted to highlight the latest advice from Motability themselves.

Lease extension

Motability wants to reassure you that “keeping you mobile is our utmost priority”, and their remote-working team will support you where possible to help you remain mobile during this difficult time. They have published an article answering their most frequently asked questions, including queries surrounding lease expiry, vehicle handovers and returns.

One major take-away from the FAQs is Motability’s announcement that they will automatically apply a six-month lease extension to customers approaching the end of their lease. There is no need to contact Motability about this, as they will automatically extend the lease and customers will also automatically receive a Certificate of Motor Insurance or a temporary cover note from RSA Motability (RSAM) covering this six-month period.


What to do if your driver is unable to drive you

Another question that we think is particularly relevant is regarding adding a new driver when, for example, your usual driver is self-isolating and is therefore unable to drive you.

Motability say that if you urgently need to add a new driver, please call RSAM on 0300 037 3737. The driver you wish to add will need to be with you when you call, so RSAM can check their details and add them to the insurance straight away. Please note your lease includes insurance for up to three named drivers – these can be family, friends or carers.

View the FAQs in full

The Motability FAQs also cover the Good Condition Bonus and Advance Payments, and which of their partner services are still running, including the RAC, RSA Motability and Kwik Fit. There is also information for scooter and powered-wheelchair customers.

View the FAQs in full here.

Motability say they will be regularly updating this page to ensure they cover the most common questions. They are closely monitoring this rapidly changing situation and, if further changes to the programme are needed, they will announce these on their website.